I can't get in.... :undecided:
same. here we go again...
I'm in. Fast checkout this time. :cool: :cool: :cool:
CU in Detroit X2 and North Carolina X2.
I can't get in. I was one of the people who got the vinyl late and a limited roll call. The membership is good through June. We will see if I can buy tickets with the digital people at 10:30am.
Quote from: EverythingChanges on Mar 09, 2015, 10:06 AM
I can't get in. I was one of the people who got the vinyl late and a limited roll call. The membership is good through June. We will see if I can buy tickets with the digital people at 10:30am.
Same boat.
Quote from: subinai on Mar 09, 2015, 10:07 AM
Quote from: EverythingChanges on Mar 09, 2015, 10:06 AM
I can't get in. I was one of the people who got the vinyl late and a limited roll call. The membership is good through June. We will see if I can buy tickets with the digital people at 10:30am.
Same boat.
click on Tickets on Events page...the Roll Call VIP "link" isn't active. I logged into RC and was expecting to use that link. didn't work and I panicked a bit before clicking Tickets, then no issues
The e-mails from Ground Control or Wonderful Union or whatever specifically said that those with the four-month limited memberships were good for the "deluxe" presale option. I guess this will just be another example of Ground Control saying something that is completely invalid.
No problem on this end for Lewiston, but my billing address is incorrect even after customer service told me last week that it was fixed. Hope it doesn't jeopardize my ticket order.
BTW: My pit tickets were only $32 and regular GA is $18 for that show. Cheap!
they messed up by putting a VIP Roll Call button that doesn't work
Why isn't presale working????
I got in but fucked up and only ordered for one night instead of both.
Sent from my iPhone using Tapatalk
Quote from: parkervb on Mar 09, 2015, 10:09 AM
Quote from: subinai on Mar 09, 2015, 10:07 AM
Quote from: EverythingChanges on Mar 09, 2015, 10:06 AM
I can't get in. I was one of the people who got the vinyl late and a limited roll call. The membership is good through June. We will see if I can buy tickets with the digital people at 10:30am.
Same boat.
click on Tickets on Events page...the Roll Call VIP "link" isn't active. I logged into RC and was expecting to use that link. didn't work and I panicked a bit before clicking Tickets, then no issues
The ticket links are active but when I click them it is saying I need to either purchase a subscription or enter a code.
Quote from: subinai on Mar 09, 2015, 10:11 AM
Quote from: parkervb on Mar 09, 2015, 10:09 AM
Quote from: subinai on Mar 09, 2015, 10:07 AM
Quote from: EverythingChanges on Mar 09, 2015, 10:06 AM
I can't get in. I was one of the people who got the vinyl late and a limited roll call. The membership is good through June. We will see if I can buy tickets with the digital people at 10:30am.
Same boat.
click on Tickets on Events page...the Roll Call VIP "link" isn't active. I logged into RC and was expecting to use that link. didn't work and I panicked a bit before clicking Tickets, then no issues
The ticket links are active but when I click them it is saying I need to either purchase a subscription or enter a code.
that i can't help with, try logging out and back in on RC...
If you're having trouble accessing the pre-sale, please contact us here: help.wonderfulunion.com or email us directly at help@wonderfulunion.com
If I wasn't so sure I'd be able to pull tickets with ease at the general on-sale I'd be fucking pissed right now.
Literally every other fan club presale I've done with any other band in history is smooth and painless. How does Ground Control make this so complicated? Why is there always some sort of issue?
Quote from: Wonderful Union on Mar 09, 2015, 10:14 AM
If you're having trouble accessing the pre-sale, please contact us here: help.wonderfulunion.com or email us directly at help@wonderfulunion.com
done. now patiently waiting :)
Its not working!
No problems here...
4 GAs for Miami Beach!
I get to checkout and it won't let me!
WTF?!?!
this is the worst ever. seriously.
never had an issue with Roll Call pre-sales in the past until today. now fully feeling the frustration people have experienced.
Round of applause for Wonderful Union, folks!
I will forever be a fan of this band, but I'm not giving this joke of a fan club one more fucking dime.
still blocked from the 10:30 presale. No response from Wonderful Union. Looks like I'm buying tickets during the general release.
i'm in money back not go to shows pissed off mode right now. sorry to vent here, but i don't know another outlet.
got all the tickets i wanted in my cart (couldn't believe it), clicked checkout, nothing. freaked out, let that time out. went back, got all the tickets i wanted again (what?!), same results.
Anyone else having a problem changing their credit card at check out.Its literally not letting me change my card and I cant change it in my roll call info...I had to go ahead and purchase tickets through a dead card number. needless to say I'm pissed. If i lose these tickets I dont know what i'll do.
Do you think customer service will let me change my card info after the fact?
Ugh.
I didn't realize roll-call was such a scam. Definitely leaves a bitter taste in my mouth when I was trying to rekindle my support for this band. Oh well. Life goes on.
I feel like we need to stage some sort of revolution to free the fan club from the control of Wonderful Union.
Let's Braveheart this shit!!!
This disappointing news is definitely disappointing.
My credit card on file with Roll Call could be out of date for all I know. I'm not able to see what I used for payment or what I have on file with Wonderful Union, but it I got a confirmation number.
Looks like those with old, but active memberships just need to have their account reset. Disappointing that this wasn't sorted out before the presale window opened, but e-mail Wonderful Union and hopefully they can help you while there are still presale tickets available.
Thank you Allison for sorting this out!
My presale works now, but now I can't buy 2 grouped tickets for Columbus, because they are sold out. This is really upsetting.
It was sorted out by Wonderful Union but alas I have missed the pre-sale tickets.
Quote from: scott-X99 on Mar 09, 2015, 10:48 AM
I didn't realize roll-call was such a scam. Definitely leaves a bitter taste in my mouth when I was trying to rekindle my support for this band. Oh well. Life goes on.
I feel scammed as well. Makes you lose faith in humanity a little bit. If MMJ rips ya off, who wouldn't?
To say I am livid at the moment is an understatement.
I have an email from them from last week saying I would be able to buy tickets at 10AM. When I go to select tickets it says I need a membership. I already do. I am also logged in and it offers to sell me a membership and that's it. I feel robbed yet again by this company.
Email of lies below.
Murgen, Mar 4, 7:49 AM:
Hello,
Thanks for contacting our fan support team.
Yes, your current membership will give you access to the upcoming pre-sale at 10:00 AM.
Sincerely,
Wonderful Union
Josh, Mar 4, 7:19 AM:
Hello,
I believe I have a current roll call membership. Do I qualify for the roll call presale at 10AM March 9th?
I had a limited membership expire 2/15 and then it says I have Roll Call Membership until 6/15. I just want to confirm. I tried ordering before December 31st 2014, but they were sold out at that time. I was part of the limited offer where I got to be a part of roll call again. I currently have it until 6/15, or so it says.
Thanks!
Quote from: oistheone on Mar 09, 2015, 10:32 AM
Round of applause for Wonderful Union, folks!
I will forever be a fan of this band, but I'm not giving this joke of a fan club one more fucking dime.
I'm not going for the pre-sale or anything but I'm also pretty tired of dealing with the fan club issues. I want to support this band and love their fan club but the people running it make it pretty hard at times.
Had 2 tickets for Chicago 6/11 but locked up and couldn't even get to check out. Really disappointed!
Went smooth for me. 2 in the pit for STL!
The shittiest part is a lot of people who got affected by account issues this morning are supremo hardcore fans who have had active memberships PRIOR to any of the Waterfall promo blitz! Not the best way to treat your die-hards.
And all that had to be done was an account reset? You'd think they would have thought of this before.
what a failure. It's really mind boggling just how shitty grndctrl/wonderful whateverthefuck continues to screw everything up. How are these guys still employed?
I think the pre-sales worked too well.
All 3 Chicago shows completely sold out to the Deluxe members? You must be kidding. I'm so disappointed.
There must be a better way.
yeaaaaaaa
and i felt like the 3 day reserved was a trap.....i kept doing that when i shouldve had 3 tabs open and gotten GA for each one
Quote from: oistheone on Mar 09, 2015, 11:32 AM
The shittiest part is a lot of people who got affected by account issues this morning are supremo hardcore fans who have had active memberships PRIOR to any of the Waterfall promo blitz! Not the best way to treat your die-hards.
And all that had to be done was an account reset? You'd think they would have thought of this before.
Well the key thing is it would require thought.. They don't do well in that arena... Also, seeing as how they just figured out there's an issue with older memberships not working, you would think they would just reactivate all old valid memberships. But nope...
I haven't re-upped my "roll call" membership for exactly these reasons. SCAM
Quote from: Streetervillain on Mar 09, 2015, 11:37 AM
I think the pre-sales worked too well.
All 3 Chicago shows completely sold out to the Deluxe members? You must be kidding. I'm so disappointed.
There must be a better way.
If it makes you feel better the 3 day grouped reserved seats sold out instantly. I've actually had some really good luck in the past with tickets but got shut out this time.
Quote from: Streetervillain on Mar 09, 2015, 11:37 AM
I think the pre-sales worked too well.
All 3 Chicago shows completely sold out to the Deluxe members? You must be kidding. I'm so disappointed.
There must be a better way.
If they worked too well, all of us would have tickets.
definitely not pre-ordering the album through them
red rocks feels like is out of my reach, and why because the interwebs hate me
Quote from: subinai on Mar 09, 2015, 11:53 AM
definitely not pre-ordering the album through them
But shipping is
only $13.74 for the vinyl... :thumbsup:
Quote from: CountSA on Mar 09, 2015, 11:56 AM
Quote from: subinai on Mar 09, 2015, 11:53 AM
definitely not pre-ordering the album through them
But shipping is only $13.74 for the vinyl... :thumbsup:
i want the 7" and i would never do the puzzle. can't justify the material costs OR that shipping cost.
grumpy as shit about the roll call this morning
Quote from: oistheone on Mar 09, 2015, 11:32 AM
The shittiest part is a lot of people who got affected by account issues this morning are supremo hardcore fans who have had active memberships PRIOR to any of the Waterfall promo blitz! Not the best way to treat your die-hards.
So so so true.
Quote from: subinai on Mar 09, 2015, 12:04 PM
Quote from: CountSA on Mar 09, 2015, 11:56 AM
Quote from: subinai on Mar 09, 2015, 11:53 AM
definitely not pre-ordering the album through them
But shipping is only $13.74 for the vinyl... :thumbsup:
i want the 7" and i would never do the puzzle. can't justify the material costs OR that shipping cost.
grumpy as shit about the roll call this morning
I'm with you, but it's $13.74 shipping just for the regular vinyl!
Shipping rates will vary from order to order depending on the carrier and distance your package has to travel. If you have questions about an order, please send us an email - help@wonderfulunion.com
Quote from: Wonderful Union on Mar 09, 2015, 12:46 PM
Shipping rates will vary from order to order depending on the carrier and distance your package has to travel. If you have questions about an order, please send us an email - help@wonderfulunion.com
I'm not trying to be an ass here, but it certainly doesn't cost $14 to ship an LP even if it's cross country.
Quote from: CountSA on Mar 09, 2015, 12:17 PM
Quote from: subinai on Mar 09, 2015, 12:04 PM
Quote from: CountSA on Mar 09, 2015, 11:56 AM
Quote from: subinai on Mar 09, 2015, 11:53 AM
definitely not pre-ordering the album through them
But shipping is only $13.74 for the vinyl... :thumbsup:
i want the 7" and i would never do the puzzle. can't justify the material costs OR that shipping cost.
grumpy as shit about the roll call this morning
I'm with you, but it's $13.74 shipping just for the regular vinyl!
I was going to buy the record from the shop here, but will definitely be ordering from my local record shop b/c of a $13 shipping fee
Quote from: subinai on Mar 09, 2015, 10:15 AM
Quote from: Wonderful Union on Mar 09, 2015, 10:14 AM
If you're having trouble accessing the pre-sale, please contact us here: help.wonderfulunion.com or email us directly at help@wonderfulunion.com
done. now patiently waiting :)
Good news, Wonderful Union solved and closed my issue by telling me the show sold out.
Quote from: DayDrinkin on Mar 09, 2015, 01:08 PM
Quote from: subinai on Mar 09, 2015, 10:15 AM
Quote from: Wonderful Union on Mar 09, 2015, 10:14 AM
If you're having trouble accessing the pre-sale, please contact us here: help.wonderfulunion.com or email us directly at help@wonderfulunion.com
done. now patiently waiting :)
Yep. Today was a pure shit show. Good luck on Friday everyone!
Good news, Wonderful Union solved and closed my issue by telling me the show sold out.
Quote from: DayDrinkin on Mar 09, 2015, 01:08 PM
Quote from: subinai on Mar 09, 2015, 10:15 AM
Quote from: Wonderful Union on Mar 09, 2015, 10:14 AM
If you're having trouble accessing the pre-sale, please contact us here: help.wonderfulunion.com or email us directly at help@wonderfulunion.com
done. now patiently waiting :)
Good news, Wonderful Union solved and closed my issue by telling me the show sold out.
That sucks! I'm still waiting for a response back on mine. By the time they unlocked my account,the Columbus presale was sold out. I feel cheated. I never had the chance to use my roll call membership.
Haven't been around in awhile, but was shocked to see that ground cntrl is still running this fan club. It was an unacceptable joke 2 years ago. For shame...
I think i got 4 GA to Red Rocks, i got a PayPal receipt at least, we'll see....
Love the band, cant stand the way this place is run.
Sorry to those of you who got screwed
Quote from: Bernard on Mar 09, 2015, 01:24 PM
Haven't been around in awhile, but was shocked to see that ground cntrl is still running this fan club. It was an unacceptable joke 2 years ago. For shame...
I think i got 4 GA to Red Rocks, i got a PayPal receipt at least, we'll see....
Love the band, cant stand the way this place is run.
Sorry to those of you who got screwed
They changed the name but so far the frustration is still the same.
And agreed to the others who said this sucks because it really just hurts the hardcore/extreme fans who purchased subscriptions to Roll Call based on the reputation and good will of the band. People who signed up a year in advance just for this moment to try and attend multiple shows for this awesome band getting screwed out of pre-sales just feels wrong.
Quote from: Bernard on Mar 09, 2015, 01:24 PM
Haven't been around in awhile, but was shocked to see that ground cntrl is still running this fan club. It was an unacceptable joke 2 years ago. For shame...
I think i got 4 GA to Red Rocks, i got a PayPal receipt at least, we'll see....
Love the band, cant stand the way this place is run.
Sorry to those of you who got screwed
If you have concerns about your order or would like to submit feedback, please feel free to send us an email - help@wonderfulunion.com
Quote from: CountSA on Mar 09, 2015, 12:51 PM
Quote from: Wonderful Union on Mar 09, 2015, 12:46 PM
Shipping rates will vary from order to order depending on the carrier and distance your package has to travel. If you have questions about an order, please send us an email - help@wonderfulunion.com
I'm not trying to be an ass here, but it certainly doesn't cost $14 to ship an LP even if it's cross country.
Right, but this is the same company that charged $13 for shipping on the limited Roll call packages. A 7" single and a laminate cost $13. The price of the full subscription was $20 before shipping. Isn't that a little much? I understood when it included a poster and shirt.
Shipping and processing turned my $40 roll call into $71
Sent from my iPhone using Tapatalk
They do have to ship twice because of the 7" so I don't guess it's too outrageous
Sent from my iPhone using Tapatalk
Quote from: Wonderful Union on Mar 09, 2015, 01:32 PM
Quote from: Bernard on Mar 09, 2015, 01:24 PM
Haven't been around in awhile, but was shocked to see that ground cntrl is still running this fan club. It was an unacceptable joke 2 years ago. For shame...
I think i got 4 GA to Red Rocks, i got a PayPal receipt at least, we'll see....
Love the band, cant stand the way this place is run.
Sorry to those of you who got screwed
If you have concerns about your order or would like to submit feedback, please feel free to send us an email - help@wonderfulunion.com
I have emailed you guys already with no response. How does it make sense that people who paid for the roll call last year and are still current weren't allowed to get access to the pre-sale. I have an email directly from you saying I would be. I can now go try and purchase tickets as it appears you have fixed that issue, but everything is sold out.
I wouldn't be frustrated if I were given the opportunity to buy tickets and then they were sold out; but, I didn't even get the chance until almost two hours after they were sold out.
Quote from: BigHerm on Mar 09, 2015, 01:42 PM
Shipping and processing turned my $40 roll call into $71
Ouch, really? Not happy about that. I need to re-up my subscription anyway to get the Roll Call merch but now I'll probably have to wait until I get paid again. That's crazy.
Quote from: justbcuzido on Mar 09, 2015, 01:54 PM
Quote from: Wonderful Union on Mar 09, 2015, 01:32 PM
Quote from: Bernard on Mar 09, 2015, 01:24 PM
Haven't been around in awhile, but was shocked to see that ground cntrl is still running this fan club. It was an unacceptable joke 2 years ago. For shame...
I think i got 4 GA to Red Rocks, i got a PayPal receipt at least, we'll see....
Love the band, cant stand the way this place is run.
Sorry to those of you who got screwed
If you have concerns about your order or would like to submit feedback, please feel free to send us an email - help@wonderfulunion.com
I have emailed you guys already with no response. How does it make sense that people who paid for the roll call last year and are still current weren't allowed to get access to the pre-sale. I have an email directly from you saying I would be. I can now go try and purchase tickets as it appears you have fixed that issue, but everything is sold out.
I wouldn't be frustrated if I were given the opportunity to buy tickets and then they were sold out; but, I didn't even get the chance until almost two hours after they were sold out.
If you had a current membership before the pre-sale, then you would have had access. If there was any sort of browser related error that prevented you from accessing the site, that isn't something related to the subscription itself. If you would like to know more about your specific subscription, please feel free to contact us at help@wonderfulunion.com
Quote from: Wonderful Union on Mar 09, 2015, 02:02 PM
Quote from: justbcuzido on Mar 09, 2015, 01:54 PM
Quote from: Wonderful Union on Mar 09, 2015, 01:32 PM
Quote from: Bernard on Mar 09, 2015, 01:24 PM
Haven't been around in awhile, but was shocked to see that ground cntrl is still running this fan club. It was an unacceptable joke 2 years ago. For shame...
I think i got 4 GA to Red Rocks, i got a PayPal receipt at least, we'll see....
Love the band, cant stand the way this place is run.
Sorry to those of you who got screwed
If you have concerns about your order or would like to submit feedback, please feel free to send us an email - help@wonderfulunion.com
I have emailed you guys already with no response. How does it make sense that people who paid for the roll call last year and are still current weren't allowed to get access to the pre-sale. I have an email directly from you saying I would be. I can now go try and purchase tickets as it appears you have fixed that issue, but everything is sold out.
I wouldn't be frustrated if I were given the opportunity to buy tickets and then they were sold out; but, I didn't even get the chance until almost two hours after they were sold out.
If you had a current membership before the pre-sale, then you would have had access. If there was any sort of browser related error that prevented you from accessing the site, that isn't something related to the subscription itself. If you would like to know more about your specific subscription, please feel free to contact us at help@wonderfulunion.com
It's not browser related. Every time I tried to get tickets it told me I needed a roll call membership. And then at about 11:30 I could get access to the sold out tickets... Same browser. I also tried it on Chrome, Firefox and even IE (shudders). That was an issue on your end as I have heard multiple people say they had the same problem.
I was assured via email that it would work. It didn't work.
Quote from: Wonderful Union on Mar 09, 2015, 02:02 PM
Quote from: justbcuzido on Mar 09, 2015, 01:54 PM
Quote from: Wonderful Union on Mar 09, 2015, 01:32 PM
Quote from: Bernard on Mar 09, 2015, 01:24 PM
Haven't been around in awhile, but was shocked to see that ground cntrl is still running this fan club. It was an unacceptable joke 2 years ago. For shame...
I think i got 4 GA to Red Rocks, i got a PayPal receipt at least, we'll see....
Love the band, cant stand the way this place is run.
Sorry to those of you who got screwed
If you have concerns about your order or would like to submit feedback, please feel free to send us an email - help@wonderfulunion.com
I have emailed you guys already with no response. How does it make sense that people who paid for the roll call last year and are still current weren't allowed to get access to the pre-sale. I have an email directly from you saying I would be. I can now go try and purchase tickets as it appears you have fixed that issue, but everything is sold out.
I wouldn't be frustrated if I were given the opportunity to buy tickets and then they were sold out; but, I didn't even get the chance until almost two hours after they were sold out.
If you had a current membership before the pre-sale, then you would have had access. If there was any sort of browser related error that prevented you from accessing the site, that isn't something related to the subscription itself. If you would like to know more about your specific subscription, please feel free to contact us at help@wonderfulunion.com
I have a current membership and was shut out. Was not able to access the tickets until their was action from your team. Browser error is a cop out. At least have some accountability for the issues this morning.
Quote from: itrainmonkeys on Mar 09, 2015, 01:58 PM
Quote from: BigHerm on Mar 09, 2015, 01:42 PM
Shipping and processing turned my $40 roll call into $71
Ouch, really? Not happy about that. I need to re-up my subscription anyway to get the Roll Call merch but now I'll probably have to wait until I get paid again. That's crazy.
There should be a couple of shipping options. My total was $57.27 $40+$17.27
Quote from: subinai on Mar 09, 2015, 02:06 PM
Quote from: Wonderful Union on Mar 09, 2015, 02:02 PM
Quote from: justbcuzido on Mar 09, 2015, 01:54 PM
Quote from: Wonderful Union on Mar 09, 2015, 01:32 PM
Quote from: Bernard on Mar 09, 2015, 01:24 PM
Haven't been around in awhile, but was shocked to see that ground cntrl is still running this fan club. It was an unacceptable joke 2 years ago. For shame...
I think i got 4 GA to Red Rocks, i got a PayPal receipt at least, we'll see....
Love the band, cant stand the way this place is run.
Sorry to those of you who got screwed
If you have concerns about your order or would like to submit feedback, please feel free to send us an email - help@wonderfulunion.com
I have emailed you guys already with no response. How does it make sense that people who paid for the roll call last year and are still current weren't allowed to get access to the pre-sale. I have an email directly from you saying I would be. I can now go try and purchase tickets as it appears you have fixed that issue, but everything is sold out.
I wouldn't be frustrated if I were given the opportunity to buy tickets and then they were sold out; but, I didn't even get the chance until almost two hours after they were sold out.
If you had a current membership before the pre-sale, then you would have had access. If there was any sort of browser related error that prevented you from accessing the site, that isn't something related to the subscription itself. If you would like to know more about your specific subscription, please feel free to contact us at help@wonderfulunion.com
I have a current membership and was shut out. Was not able to access the tickets until their was action from your team. Browser error is a cop out. At least have some accountability for the issues this morning.
I agree it is a terrible cop out and just makes them look even worse at this point. They still haven't even answered my initial email. They also used that "browser issue" on me a few months back when I renewed. I wasn't able to access roll call what soever. They said it was browser related. They eventually fixed it on their end.
I guess it's their standard issue response.
Quote from: subinai on Mar 09, 2015, 02:06 PM
Quote from: Wonderful Union on Mar 09, 2015, 02:02 PM
Quote from: justbcuzido on Mar 09, 2015, 01:54 PM
Quote from: Wonderful Union on Mar 09, 2015, 01:32 PM
Quote from: Bernard on Mar 09, 2015, 01:24 PM
Haven't been around in awhile, but was shocked to see that ground cntrl is still running this fan club. It was an unacceptable joke 2 years ago. For shame...
I think i got 4 GA to Red Rocks, i got a PayPal receipt at least, we'll see....
Love the band, cant stand the way this place is run.
Sorry to those of you who got screwed
If you have concerns about your order or would like to submit feedback, please feel free to send us an email - help@wonderfulunion.com
I have emailed you guys already with no response. How does it make sense that people who paid for the roll call last year and are still current weren't allowed to get access to the pre-sale. I have an email directly from you saying I would be. I can now go try and purchase tickets as it appears you have fixed that issue, but everything is sold out.
I wouldn't be frustrated if I were given the opportunity to buy tickets and then they were sold out; but, I didn't even get the chance until almost two hours after they were sold out.
If you had a current membership before the pre-sale, then you would have had access. If there was any sort of browser related error that prevented you from accessing the site, that isn't something related to the subscription itself. If you would like to know more about your specific subscription, please feel free to contact us at help@wonderfulunion.com
I have a current membership and was shut out. Was not able to access the tickets until their was action from your team. Browser error is a cop out. At least have some accountability for the issues this morning.
Browser/computer related issues are more common than you might think. The majority of technical difficulties on our sites are browser related. We're sorry to hear that you were unable to obtain tickets during today's fan club pre sale. Tickets were available in a very limited quantity today but there will be another chance to purchase tickets during the general on sale.
the old passing of the buck. :thumbsup:
ground_ctrl/Wonderful Union: Why are you even signed up for this forum if all you're going to do is refer people to your help email or faq (or worse post some of that cop-out bs about the browsers)? At this point every time I see your name pop up I feel my blood pressure rise. I'm sure yall are working hard, but everyone here has fandom and MONEY involved. Stop messing around my money and fandom. :grin:
Hi All,
Please keep in mind that the shipping costs include the end-of-year 7-inch shipping as well as the cost to ship the t-shirt, poster, and laminate. Two separate shipments.
Best,
Alison
Quote from: ellisintransit on Mar 09, 2015, 02:17 PM
ground_ctrl/Wonderful Union: Why are you even signed up for this forum if all you're going to do is refer people to your help email or faq (or worse post some of that cop-out bs about the browsers)? At this point every time I see your name pop up I feel my blood pressure rise. I'm sure yall are working hard, but everyone here has fandom and MONEY involved. Stop messing around my money and fandom. :grin:
We understand that pre-sales are a tense time for everyone. We're here to help direct people with support inquiries to the proper channels, clear up any possible confusion, and forward any helpful feedback to management.
Wow. Browser error?! You've got to be kidding me. At least own up to your mistake and stop with the lies!
Wonderful Union repeatedly said that Roll Call members with previously active memberships would have access to the "Deluxe" presale opportunity at 10am. Dozens of people who fit that profile could not get in this morning. And that's just on this forum. There was clearly an account management issue on your part that had NOTHING to do with browser issues. Allison said that in order for my account to access presales, my account had to be reset. Why was this not done before the presales? And why would I have instant access to presales after my account was reset if this was a browser issue? We're not as dumb as you think we are.
Obviously nothing can be done about this now. But you're not helping your reputation as unhelpful and misinformed when you come in here and spout lies. Thanks for blaming your issues on the fans though.
Everything about this fan club makes me want to hate this band.
lip-service. The fact remains that many long-standing roll call members were completely locked out of the on-sale. This is not new, this seems to happen every time tickets go on sale. And this is NOT a browser issue, it's a roll call fail.
Quote from: oistheone on Mar 09, 2015, 02:34 PM
Everything about this fan club makes me want to hate this band.
Seriously, at what point is enough, enough? The band is some-what responsible for continuing to subject its most loyal fans to this kind of treatment.
Quote from: oistheone on Mar 09, 2015, 02:34 PM
Everything about this fan club makes me want to hate this band.
It's definitely frustrating. I love this band so damn much and their music and shows are what keep me coming back for more but the band deserves a much better fan club service. Team MMJ has been awesome but Roll Call has constantly had issues.
Quote from: AlisonHarris on Mar 09, 2015, 02:21 PM
Hi All,
Please keep in mind that the shipping costs include the end-of-year 7-inch shipping as well as the cost to ship the t-shirt, poster, and laminate. Two separate shipments.
Best,
Alison
Thanks for the heads up but that seems like it's for the current RC package. The other comments were about shipping for the new Vinyl Album being $14 and the cost of shipping a vinyl 7" and RC Laminate (for the recent limited RC subscription) at $13 which I believe were both just one-time shipments. I appreciate you reaching out to clear things up and hope to see some improvement with Roll Call in the near future. We love this band...just not the issues that have come up through Roll Call.
Quote from: oistheone on Mar 09, 2015, 02:34 PM
Allison said that in order for my account to access presales, my account had to be reset.
...Allison may be in some hot water for being honest about the situation. She's not helping the cover up process.
Quote from: walterfredo on Mar 09, 2015, 02:35 PM
lip-service. The fact remains that many long-standing roll call members were completely locked out of the on-sale. This is not new, this seems to happen every time tickets go on sale. And this is NOT a browser issue, it's a roll call fail.
If you were shut out due to the small allotment (typically 10% of venue), that's one thing. That is controlled by the venues, NOT by the band.
However, many people had issues with PayPal and WU *did not* make it clear that there were other payment options. I personally got hung up with PayPal and lost four front row Fox Theater tickets because PayPal would not go through, and it was not obvious there were other choices until I found WU's phone number; I was on hold so long that the tickets timed out.
I'm still not sure why there wasn't a 3-day GA Pit option available for Chicago, either.
It's always completely frustrating dealing with GC/WU and it doesn't have to be this way. Hell, the band itself posted on FB and tweeted that a code was necessary, so I know of some Roll Callers who didn't even access presale thinking they needed a code.
Very annoyed. This will be my last renewal on RC. We pay for a service that is often not delivered.
Quote from: walterfredo on Mar 09, 2015, 02:49 PM
Quote from: oistheone on Mar 09, 2015, 02:34 PM
Allison said that in order for my account to access presales, my account had to be reset.
...Allison may be in some hot water for being honest about the situation. She's not helping the cover up process.
Yea, haha. How terrible of someone to be honest. I can at least appreciate the honesty.
Telling us "browser issues" is silly. That's the "go to" response for technical website issues for tons of companies. When my new health insurance site had a broken page they told someone I work with it was the wrong browser (it wasn't). When we had issues with UPS shipping calculators at my job one of our team members was told it was a browser issue (it wasn't). It's not until the people on the other end of the phone would speak to someone who knows about different browsers and tested it already that they would begin to take the issue seriously and have to admit they're not sure what the problem was.
Basically, claiming it was a browser issue to people who tested multiple browsers is pretty damn annoying. Especially when it happened to a variety of people who likely weren't using the same browser.
Quote from: Wonderful Union on Mar 09, 2015, 02:15 PMBrowser/computer related issues are more common than you might think. The majority of technical difficulties on our sites are browser related. We're sorry to hear that you were unable to obtain tickets during today's fan club pre sale. Tickets were available in a very limited quantity today but there will be another chance to purchase tickets during the general on sale.
My issue with Fox Theater tickets was *not* browser-related. You, WU, had the sale page set up so that it was impossible to know there were payment options other than PayPal. After being on hold with WU for who knows how long, only to be told I could change the payment option in the header, my tickets timed out after not being able to gain access to PayPal.
How was anyone to know there were other options for payment when your screen showed ONE GREEN PAYPAL BUTTON?!
Quote from: AlisonHarris on Mar 09, 2015, 02:21 PM
Hi All,
Please keep in mind that the shipping costs include the end-of-year 7-inch shipping as well as the cost to ship the t-shirt, poster, and laminate. Two separate shipments.
Best,
Alison
Sorry but the shipping costs are WAY out of line.
Quote from: Sassbox on Mar 09, 2015, 03:06 PM
Quote from: Wonderful Union on Mar 09, 2015, 02:15 PMBrowser/computer related issues are more common than you might think. The majority of technical difficulties on our sites are browser related. We're sorry to hear that you were unable to obtain tickets during today's fan club pre sale. Tickets were available in a very limited quantity today but there will be another chance to purchase tickets during the general on sale.
My issue with Fox Theater tickets was *not* browser-related. You, WU, had the sale page set up so that it was impossible to know there were payment options other than PayPal. After being on hold with WU for who knows how long, only to be told I could change the payment option in the header, my tickets timed out after not being able to gain access to PayPal.
How was anyone to know there were other options for payment when your screen showed ONE GREEN PAYPAL BUTTON?!
This information is available on our website FAQs - http://bit.ly/1C2xd3A (http://bit.ly/1C2xd3A)
Quote from: Wonderful Union on Mar 09, 2015, 03:13 PM
Quote from: Sassbox on Mar 09, 2015, 03:06 PM
Quote from: Wonderful Union on Mar 09, 2015, 02:15 PMBrowser/computer related issues are more common than you might think. The majority of technical difficulties on our sites are browser related. We're sorry to hear that you were unable to obtain tickets during today's fan club pre sale. Tickets were available in a very limited quantity today but there will be another chance to purchase tickets during the general on sale.
My issue with Fox Theater tickets was *not* browser-related. You, WU, had the sale page set up so that it was impossible to know there were payment options other than PayPal. After being on hold with WU for who knows how long, only to be told I could change the payment option in the header, my tickets timed out after not being able to gain access to PayPal.
How was anyone to know there were other options for payment when your screen showed ONE GREEN PAYPAL BUTTON?!
This information is available on our website FAQs - http://bit.ly/1C2xd3A (http://bit.ly/1C2xd3A)
Thank you, but this doesn't address why your presale screen only shows the PayPal option. It's somewhat misleading and very confusing. On every other merchant site where payment is required, you have the ability to select your payment options.
Quote from: Sassbox on Mar 09, 2015, 02:58 PM
If you were shut out due to the small allotment (typically 10% of venue), that's one thing. That is controlled by the venues, NOT by the band.
I think we all understand this. There was a limited amount of tickets available in the pre-sale. This is not the issue, this is common. RC members not being able to login and try is the (currrent) issue. Along with mixed messages about codes etc. This is just the latest in a long series of failures by this company. The company that the band pays to run this side of the operation. Team MMJ knows this is a longstanding issue. They have made the choice to continue the relationship with GC/WU. That is on them, despite the hardship and frustration it causes the fan-base.
^^^ I have been buying tickets to shows for over 30 years and never have I had to purchase tix via Paypal (obvs). Why on earth would I proactively check the FAQ page re changing billing information? That seems totally crazy to expect someone would have looked there. And I wasn't even in this morning's debacle except for RR.
Quote from: Bernard on Mar 09, 2015, 03:18 PM
Quote from: Sassbox on Mar 09, 2015, 02:58 PM
If you were shut out due to the small allotment (typically 10% of venue), that's one thing. That is controlled by the venues, NOT by the band.
I think we all understand this. There was a limited amount of tickets available in the pre-sale. This is not the issue, this is common. RC members not being able to login and try is the (currrent) issue. Along with mixed messages about codes etc. This is just the latest in a long series of failures by this company. The company that the band pays to run this side of the operation. Team MMJ knows this is a longstanding issue. They have made the choice to continue the relationship with GC/WU. That is on them, despite the hardship and frustration it causes the fan-base.
There is definitely some confusion about allotment; perhaps not here on the forum, but I've seen multiple posts about people thinking shows are sold out (as opposed to just a presale sellout).
I do not disagree with the frustrations. I have been a RC member since the beginning and have had a number of problems with them, including being nearly shut out of Port Chester when they couldn't locate my tickets, despite confirmation in hand.
And vespachick, I agree. If I make purchases elsewhere, I have the option to select my payment method and it is *obvious* that there are other options.
[/quote]My issue with Fox Theater tickets was *not* browser-related. You, WU, had the sale page set up so that it was impossible to know there were payment options other than PayPal. After being on hold with WU for who knows how long, only to be told I could change the payment option in the header, my tickets timed out after not being able to gain access to PayPal.
How was anyone to know there were other options for payment when your screen showed ONE GREEN PAYPAL BUTTON?!
[/quote]
I had the EXACT thing happen for Birmingham tickets. Front row and only had a paypal option. Then, paypal froze which I had never had happen. I mean, I was seeing PayPal screens that I didn't know existed. Of course, as I tried to resolve the issue my tickets timed out and I lost them.
FORTUNATELY, I kept trying and about 10 minutes later, I think I got the exact same tickets. I understand everyone will not be totally happy with the process but you should not have to read a FAQ to figure out there are payment options other than paypal.
Overall, I have been very pleased with Roll Call and consider it worth every penny. After all, I got four front row tickets to Birmingham, four front row balcony tickets to Fri night in Atlanta, and four 6th row balcony ticket to Sat in Atlanta. But it's clear that there are still a few bugs that need to be work out.
Quote from: Sassbox on Mar 09, 2015, 03:06 PM
Quote from: Wonderful Union on Mar 09, 2015, 02:15 PMBrowser/computer related issues are more common than you might think. The majority of technical difficulties on our sites are browser related. We're sorry to hear that you were unable to obtain tickets during today's fan club pre sale. Tickets were available in a very limited quantity today but there will be another chance to purchase tickets during the general on sale.
My issue with Fox Theater tickets was *not* browser-related. You, WU, had the sale page set up so that it was impossible to know there were payment options other than PayPal. After being on hold with WU for who knows how long, only to be told I could change the payment option in the header, my tickets timed out after not being able to gain access to PayPal.
How was anyone to know there were other options for payment when your screen showed ONE GREEN PAYPAL BUTTON?!
I didn't see a Green Paypal Button. I clicked on a Green Submit order button. Then next thing I knew I had a confirmation number without having entered a credit card number or anything. No Paypal at all. I have no idea what credit card WU charged. I guess I have one saved in my Roll Call account and that luckily that card isn't expired because I got a confirmation email.
To my knowledge, there is no way to see what credit card was used or how to update the credit card information on file. I clicked all around the dashboard and the Billing/Shipping button. I sent WU an email and hope to hear back.
Quote from: APR on Mar 09, 2015, 04:00 PM
Quote from: Sassbox on Mar 09, 2015, 03:06 PM
Quote from: Wonderful Union on Mar 09, 2015, 02:15 PMBrowser/computer related issues are more common than you might think. The majority of technical difficulties on our sites are browser related. We're sorry to hear that you were unable to obtain tickets during today's fan club pre sale. Tickets were available in a very limited quantity today but there will be another chance to purchase tickets during the general on sale.
My issue with Fox Theater tickets was *not* browser-related. You, WU, had the sale page set up so that it was impossible to know there were payment options other than PayPal. After being on hold with WU for who knows how long, only to be told I could change the payment option in the header, my tickets timed out after not being able to gain access to PayPal.
How was anyone to know there were other options for payment when your screen showed ONE GREEN PAYPAL BUTTON?!
I didn't see a Green Paypal Button. I clicked on a Green Submit order button. Then next thing I knew I had a confirmation number without having entered a credit card number or anything. No Paypal at all. I have no idea what credit card WU charged. I guess I have one saved in my Roll Call account and that luckily that card isn't expired because I got a confirmation email.
To my knowledge, there is no way to see what credit card was used or how to update the credit card information on file. I clicked all around the dashboard and the Billing/Shipping button. I sent WU an email and hope to hear back.
I had a lime green Paypal button. There was an option to change billing info in the header, but it wasn't obvious. This is exactly the kind of crap I am talking about. Why on earth should we be expected to remember what prior billing info we used when we only have to purchase via RC once or twice a year?
Poor communication. WU should have included a reminder to check billing information prior to the presale. We all obviously got different screens and had different experiences.
Quote from: Sassbox on Mar 09, 2015, 04:05 PM
Poor communication.
That really tends to be the root of all the issues, IMO. At least all of the issues that I've had with this fan club.
All i have that makes me think i have tickets is a receipt from PayPal that my transaction went thru. No email from MMJ or WU. No indication as to what I paid them for, a confirmation # etc. Should i be worried? I should prolly be worried...
Like APR I also did not see any paypal option. There was one button to press, and it was my stored card info that ground_(ctrl) had, presumably from the last Roll Call re-up or from the Deluxe Waterfall pre-order.
Bernard, my confirmation email came from noreply@mmj.groundctrl.net. You might want to give ground_(ctrl) a holler to make sure.
Quote from: Bernard on Mar 09, 2015, 04:10 PM
All i have that makes me think i have tickets is a receipt from PayPal that my transaction went thru. No email from MMJ or WU. No indication as to what I paid them for, a confirmation # etc. Should i be worried? I should prolly be worried...
i received an email from GroundCTRL/MMJ with an order #
Quote from: itrainmonkeys on Mar 09, 2015, 04:06 PM
Quote from: Sassbox on Mar 09, 2015, 04:05 PM
Poor communication.
That really tends to be the root of all the issues, IMO. At least all of the issues that I've had with this fan club.
Wow...sorry, you are getting double whammy'd by me today ;)
A friend just told me something similar happened to her, except it withdrew money from an old checking account she didn't realize was still set up. Fortunately, there was enough in there to cover her tickets.
Sorry to any and all who had difficulties with the presale. It was a frustrating and disappointing morning.
The payment option when checking out was very confusing and makes me wonder who designs these sites. When I checked out for Red Rocks tickets I was only given the option of using PayPal which luckily worked fine for me, but my buddy who was over at my place also trying to get tickets was only given the option to use a credit card that he didn't even recognize and wouldn't work when he tried to check out. He was about to call Wonderful Union, but I started messing around and found that if you clicked up at the top of the page on "Billing" where it shows which step of the ordering process you're on, it would let you change the payment option and he was able to put in a valid card number. Very stressful. Also there's no way to change you're payment method or your card on file when signed into your account, you have to be right in the middle of purchasing tickets and even then it's not straightforward or intuitive.
.
I'm a deluxe member and was able to get amazing seats for MPP this morning. I was never prompted for Paypal or anything other payment option. Groundcontrol automatically used the my credit card on file that I used to renew my membership last week.
Honestly, this was the easiest pre-sale I've done with them. Sorry you guys had such issues.
Good luck.
Everyone who purchased memberships last week was fine. It was the people who purchased two-year Roll Call memberships last year or the people who purchased four-month memberships in January. Wonderful Union did not upgrade those accounts to give them presale access despite them being active subscriptions which were paid in full.
Quote from: oistheone on Mar 09, 2015, 04:30 PM
Everyone who purchased memberships last week was fine. It was the people who purchased two-year Roll Call memberships last year or the people who purchased four-month memberships in January. Wonderful Union did not upgrade those accounts to give them presale access despite them being active subscriptions which were paid in full.
Not entirely true: I have the 2014/2015 Extendomatic Roll Call membership. I did nothing special and was directed right to the RR show at 10a mtn time from the Events page. Granted, you had to scroll down to see the ticket selector, I nearly missed it and didn't realize I was where I needed to be because the top half of the page didn't appear to change.
Quote from: oistheone on Mar 09, 2015, 04:30 PM
Everyone who purchased memberships last week was fine. It was the people who purchased two-year Roll Call memberships last year or the people who purchased four-month memberships in January. Wonderful Union did not upgrade those accounts to give them presale access despite them being active subscriptions which were paid in full.
They just sent me an email saying they will be crediting me $5 and adding 4 months of membership.
I do not see how that rectifies the situation. I am all for getting money back, but $5?? Thanks...
Also, adding 4 months while great, I still will probably be missing out on 2015 roll call vinyl as the whole language they used when extending at the end of last year was very confusing.
Quote from: vespachick on Mar 09, 2015, 04:42 PM
Quote from: oistheone on Mar 09, 2015, 04:30 PM
Everyone who purchased memberships last week was fine. It was the people who purchased two-year Roll Call memberships last year or the people who purchased four-month memberships in January. Wonderful Union did not upgrade those accounts to give them presale access despite them being active subscriptions which were paid in full.
Not entirely true: I have the 2014/2015 Extendomatic Roll Call membership. I did nothing special and was directed right to the RR show at 10a mtn time from the Events page. Granted, you had to scroll down to see the ticket selector, I nearly missed it and didn't realize I was where I needed to be because the top half of the page didn't appear to change.
Everything about this post is ditto for me. Especially the scrolling down part. I refreshed the page and the top looked exactly the same so I didn't think it refreshed, and then I refreshed again, and actually thought to scroll down. But yeah, I hate seeing other bonus roll callers got the shaft while others like me slipped through fine.
Quote from: oistheone on Mar 09, 2015, 04:30 PM
Everyone who purchased memberships last week was fine. It was the people who purchased two-year Roll Call memberships last year or the people who purchased four-month memberships in January. Wonderful Union did not upgrade those accounts to give them presale access despite them being active subscriptions which were paid in full.
Did you do the pre-order on the album, too? In other words, did you purchase the "bundle" that was referred to last week? Or was it a standalone RC membership?
Regardless, I'm sorry you went through this.
Crayton, thanks for your post. I've now heard from at least six other people that there were issues with payment options, so I'm glad to know it wasn't just me. WU support made me feel as though I had missed the obvious, when all I missed were front row tix to Atlanta and a chance to avoid TM fees and the onsale onslaught this weekend.
Insult -----> Injury
Quote from: vespachick on Mar 09, 2015, 04:42 PM
Not entirely true: I have the 2014/2015 Extendomatic Roll Call membership. I did nothing special and was directed right to the RR show at 10a mtn time from the Events page. Granted, you had to scroll down to see the ticket selector, I nearly missed it and didn't realize I was where I needed to be because the top half of the page didn't appear to change.
I suspect you had mountain time working in your favor! I think accounts were reset around 11AM. Was there anyone who had prior RC memberships that logged on at 10 eastern and bought tickets no problem?
Quote from: Sassbox on Mar 09, 2015, 05:04 PM
Did you do the pre-order on the album, too? In other words, did you purchase the "bundle" that was referred to last week? Or was it a standalone RC membership?
Nope, just a standalone membership. In retrospect, I should have never have bought this four-month membership and should have just waited until the bundles came out. I thought keeping my membership active and renewed would HELP during presales, not be the reason I missed out on tickets.
Quote from: oistheone on Mar 09, 2015, 05:08 PM
Quote from: Sassbox on Mar 09, 2015, 05:04 PM
Did you do the pre-order on the album, too? In other words, did you purchase the "bundle" that was referred to last week? Or was it a standalone RC membership?
Nope, just a standalone membership. In retrospect, I should have never have bought this four-month membership and should have just waited until the bundles came out. I thought keeping my membership active and renewed would HELP during presales, not be the reason I missed out on tickets.
There was no way for you to know that purchasing the four-month membership would hamper you in any way.
That is really unacceptable and frustrating. I'm sorry it happened to you.
Quote from: oistheone on Mar 09, 2015, 05:06 PM
Quote from: vespachick on Mar 09, 2015, 04:42 PM
Not entirely true: I have the 2014/2015 Extendomatic Roll Call membership. I did nothing special and was directed right to the RR show at 10a mtn time from the Events page. Granted, you had to scroll down to see the ticket selector, I nearly missed it and didn't realize I was where I needed to be because the top half of the page didn't appear to change.
I suspect you had mountain time working in your favor! I think accounts were reset around 11AM. Was there anyone who had prior RC memberships that logged on at 10 eastern and bought tickets no problem?
I have the extended RC membership and was able to buy tix at 10 eastern. However I was surprised at not having any payment options but fortunately the card they had on file was valid.
Quote from: Sassbox on Mar 09, 2015, 05:12 PM
Quote from: oistheone on Mar 09, 2015, 05:08 PM
Quote from: Sassbox on Mar 09, 2015, 05:04 PM
Did you do the pre-order on the album, too? In other words, did you purchase the "bundle" that was referred to last week? Or was it a standalone RC membership?
Nope, just a standalone membership. In retrospect, I should have never have bought this four-month membership and should have just waited until the bundles came out. I thought keeping my membership active and renewed would HELP during presales, not be the reason I missed out on tickets.
There was no way for you to know that purchasing the four-month membership would hamper you in any way.
That is really unacceptable and frustrating. I'm sorry it happened to you.
Totally agree Sass. It really is unacceptable.
Unfortunately, it seems there's always some type of problems with the presales, and they always seem to be different. Just once I'd like to see them go off without a hitch. Not counting on it, but it sure would be nice.
Quote from: jaye on Mar 09, 2015, 05:21 PM
Quote from: oistheone on Mar 09, 2015, 05:06 PM
Quote from: vespachick on Mar 09, 2015, 04:42 PM
Not entirely true: I have the 2014/2015 Extendomatic Roll Call membership. I did nothing special and was directed right to the RR show at 10a mtn time from the Events page. Granted, you had to scroll down to see the ticket selector, I nearly missed it and didn't realize I was where I needed to be because the top half of the page didn't appear to change.
I suspect you had mountain time working in your favor! I think accounts were reset around 11AM. Was there anyone who had prior RC memberships that logged on at 10 eastern and bought tickets no problem?
I have the extended RC membership and was able to buy tix at 10 eastern. However I was surprised at not having any payment options but fortunately the card they had on file was valid.
Interesting! Did you have a redeem code or anything? I wonder why some people were shit outta luck and some went through no problem?
Quote from: oistheone on Mar 09, 2015, 05:24 PM
Quote from: jaye on Mar 09, 2015, 05:21 PM
Quote from: oistheone on Mar 09, 2015, 05:06 PM
Quote from: vespachick on Mar 09, 2015, 04:42 PM
Not entirely true: I have the 2014/2015 Extendomatic Roll Call membership. I did nothing special and was directed right to the RR show at 10a mtn time from the Events page. Granted, you had to scroll down to see the ticket selector, I nearly missed it and didn't realize I was where I needed to be because the top half of the page didn't appear to change.
I suspect you had mountain time working in your favor! I think accounts were reset around 11AM. Was there anyone who had prior RC memberships that logged on at 10 eastern and bought tickets no problem?
I have the extended RC membership and was able to buy tix at 10 eastern. However I was surprised at not having any payment options but fortunately the card they had on file was valid.
Interesting! Did you have a redeem code or anything? I wonder why some people were shit outta luck and some went through no problem?
Browser issues... Obviously :rolleyes:
Quote from: Sassbox on Mar 09, 2015, 05:04 PM
Crayton, thanks for your post. I've now heard from at least six other people that there were issues with payment options, so I'm glad to know it wasn't just me. WU support made me feel as though I had missed the obvious, when all I missed were front row tix to Atlanta and a chance to avoid TM fees and the onsale onslaught this weekend.
Insult -----> Injury
WU/Ground(Ctrl) does a fair amount of gaslighting to cover their mistakes. I had to use the Wayback Machine on Archive.org to get them to ship me my Roll Call 7" this year. They told me I wasn't supposed to get one.
Quote from: oistheone on Mar 09, 2015, 05:24 PM
Quote from: jaye on Mar 09, 2015, 05:21 PM
Quote from: oistheone on Mar 09, 2015, 05:06 PM
Quote from: vespachick on Mar 09, 2015, 04:42 PM
Not entirely true: I have the 2014/2015 Extendomatic Roll Call membership. I did nothing special and was directed right to the RR show at 10a mtn time from the Events page. Granted, you had to scroll down to see the ticket selector, I nearly missed it and didn't realize I was where I needed to be because the top half of the page didn't appear to change.
I suspect you had mountain time working in your favor! I think accounts were reset around 11AM. Was there anyone who had prior RC memberships that logged on at 10 eastern and bought tickets no problem?
I have the extended RC membership and was able to buy tix at 10 eastern. However I was surprised at not having any payment options but fortunately the card they had on file was valid.
Interesting! Did you have a redeem code or anything? I wonder why some people were shit outta luck and some went through no problem?
No code. I was signed in and kept refreshing. I did click on Athens tix at exactly 10:00:04 and got shut out though. I know several "old" Roll Callers who did just fine and many who just got shut out - not with the reset issues you are talking about though. I'm sorry!!
I accidentally emailed Wonderful Union (that name is a joke) this morning with my work email, because I was on my work computer with Outlook configured to my work email. So Adam from Wonderful Union emails me later today to say that I couldn't buy tickets, because I was logging in with the wrong email. They just ASSUMED that I had used my work email instead of my personal email to login to Roll Call. WTF!? No. I was logged in long before 10AM with my personal email (I also logged off and on with my correct credentials multiple times throughout the start of the sale). I could view my account and verify that I had a roll call membership. So now Wonderful Union is blowing me off by assuming that I didn't know how to log in. Even though Allison emailed me saying that she reset my account (which is what solved my issue, though it was too little too late by that time).
Looks like the fans who bought Roll Call last year got F@&%#*!
Prepare for this whole thread to be deleted. That seems to be the trend nowadays.
Also, let me add this:
I work in an IT environment. We deal with tickets every single day. I NEVER close a ticket without confirming with the client that his/her needs have been met. Wonderful Union have closed two tickets on me today and have blamed this process on user error instead of owning up to their mistakes. Outrageous!
Just waiting on my "closed ticket" that blames PayPal for taking my money for tickets i thought i bought.
Quote from: EverythingChanges on Mar 09, 2015, 05:45 PM
Also, let me add this:
I work in an IT environment. We deal with tickets every single day. I NEVER close a ticket without confirming with the client that his/her needs have been met. Wonderful Union have closed two tickets on me today and have blamed this process on user error instead of owning up to their mistakes. Outrageous!
They have done that to me every time I have opened a ticket. When we got the 4 month roll call extension it didn't work for me. They just said, "it's a browser issue", then closed the ticket. I had to file another ticket as they didn't actually help me.
Quote from: Bernard on Mar 09, 2015, 05:48 PM
Just waiting on my "closed ticket" that blames PayPal for taking my money for tickets i thought i bought.
They don't show up under 'orders' in your roll call account?
Sent from my iPhone using Tapatalk
Exactly. More than one person had an issue with payment options. It seems they may have used whatever you had on file to up your last RC membership or purchase merch or whatever. I understand that. Don't make me feel as though I am somehow at fault for not being clairvoyant. It's insulting. Also insulting is the "we can't do anything to help you now that we've jammed you up" I seem to get every time I reach out for help.
In December, I re-upped and bought the Roll Call Delux membership (I think I first joined in 2011 (does that seem right?)). I got all the emails about the tour last week, with no problems.
So at about 9:45 a.m. Central Time this morning, I tried logging into the website. Unfortunately, I was using an older version of IE (the only one available at my work), and nothing but the MMJ logo would appear at the screen where I tried checking my account. There was no login screen for Roll Call.
So I switched to my iPad (Safari), and when I tried logging in, it said that my password had expired (how does a password expire?). The site made me change my password. So I did, and it was moving at a snail's pace. I used another computer in our firm's IT department (running on Explorer 10), and nothing showed up at 10:00. Luckily, I had a direct link to the third Chicago show, and was able to get a 3-day bundle (it pulled the credit card I used in August for my payment option -- thank God I renewed then, otherwise it would have had an expired credit card). But I still have not received a confirmation mail.
Why can't there a normal login page, a normal page where you can actually see the shows all on one page, a ticket link that goes live the moment tickets are on sale, and a purchase page that lets you enter your own credit card information? IMO, whoever set this site up went WAY overboard with trying to be little too cute, and in the meantime did way more harm than good.
[End rant]
Did anyone not even get an email about presale? I have the 18 month membership that is good until December 2015 and never even got an email about presale.
Quote from: BigHerm on Mar 09, 2015, 05:49 PM
Quote from: Bernard on Mar 09, 2015, 05:48 PM
Just waiting on my "closed ticket" that blames PayPal for taking my money for tickets i thought i bought.
They don't show up under 'orders' in your roll call account?
Sent from my iPhone using Tapatalk
Nope, i have a receipt from PayPal from 10:07AM for a payment to WU in the exact amount of 4 GAs to Red Rocks. Never got an email from WU/Ground(Ctrl) with a confirmation #, which it sounds like others did. So as of now, i have paid for tickets that I'm assuming I'm not getting.
Quote from: justbcuzido on Mar 09, 2015, 05:49 PM
Quote from: EverythingChanges on Mar 09, 2015, 05:45 PM
Also, let me add this:
I work in an IT environment. We deal with tickets every single day. I NEVER close a ticket without confirming with the client that his/her needs have been met. Wonderful Union have closed two tickets on me today and have blamed this process on user error instead of owning up to their mistakes. Outrageous!
They have done that to me every time I have opened a ticket. When we got the 4 month roll call extension it didn't work for me. They just said, "it's a browser issue", then closed the ticket. I had to file another ticket as they didn't actually help me.
That's ridiculous! I am emailing them against their wishes to create a 3rd ticket until my issue is resolved. I was done worrying about it today, until they emailed me with the assumption that I wasn't logging into my account correctly when the closed my ticket.
The problem was not a user error for any of us. It was because no one made sure the 2014 roll call members were good to go for the sale! Stop blaming the fans who pay for these memberships every year to support our favorite band. We, the fans, help you make money!
This thread is making me feel that much better about my prior experiences dealing with Pearl Jam's Ten Club.
Yeah that's what's grinding my gears the most. Complete denial that WU messed up in anyway. The company flat out said it was the fans fault, that everything on the WU end was done correctly. Even though nothing worked until Allison reset my account. I just wish they had told me beforehand to ask to have my account reset or whatever so that I could have done so before chaos of an on-sale.
Whatever. I've been disappointed with Roll Call in the past and today that trend continues. Business as usual, I suppose.
Quote from: oistheone on Mar 09, 2015, 10:57 AM
I feel like we need to stage some sort of revolution to free the fan club from the control of Wonderful Union.
Let's Braveheart this shit!!!
^^^THIS
Looks like I was one of the lucky ones, 2014/15 membership re-upped in Dec but no serious issues with the pre-sale. Like someone else said I had to scroll down after 10 am to find the tickets and the "2 shows same seat" option said sold out but was able to go back and purchase for each show (Columbus). Ended up in the pit both nights, front row 2nd night! Sorry everyone had hassles, I wasn't sure how I paid either but I have email confirmation and they show up in my orders so my fingers are crossed...
Another issue is that there is no way to go back to your shopping cart once at a certain point. Let's say you have tickets for a show and want to continue shopping. But tix for that second show you want aren't available. You can't then go back to your cart to buy for your first show..... no way to get back to your cart. You have to add tickets from any other show on the list that may be available and then your cart appears with your show one tickets in there. Then delete what you don't want and pay.
That is a minor issue compared to oistheone, sass, and justbcuz..... I really feel bad for you and those that really had a bad experience. It would be a nice customer service gesture if some of the prime seats the band/venue hold that end up being released day of show be made available to you guys soon.
Wow, rough day you guys! Like TDB, I'm glad I didn't even renew the membership and I'd rather deal with regular people sales and chance it. I won't even comment on shipping vinyl for $14. For $14, the band should singing telegram the vinyl to you!
And note to WU marketing/PR department---never EVER EVER suggest to a group of die hard, emotionally spent ticket goers that it's a BROWSER ERROR! These are people you want to be accommodating to! In a year or two, when another company is doing your job, I'll say the same thing to them!
Thought I would share my issue today:
How frustrating....so I purchased 2 GA tix and the money was taken out of my account but I didn't see the order in my Roll Call Account. I called and spoke to someone at Wonderful Union who told me that it was "strange" and that he would look into it and email or call me back today. Then 7 hours later I callback and the rep who answers after 3 calls stating their hours are closed, lol, tells me it was an error from PayPal and that I dont have the tickets, lol.
I was told that even though it shows my money was taken out that it will just drop off in the next couple days and if not to call them back. So yeah a bit frustrated. He states not too many issues occurred today during presales, lol.
So it looks like I will be trying to get tix this Friday.
CHIMMJFAN
Quote from: CHIMMJFAN on Mar 09, 2015, 06:52 PM
Thought I would share my issue today:
How frustrating....so I purchased 2 GA tix and the money was taken out of my account but I didn't see the order in my Roll Call Account. I called and spoke to someone at Wonderful Union who told me that it was "strange" and that he would look into it and email or call me back today. Then 7 hours later I callback and the rep who answers after 3 calls stating their hours are closed, lol, tells me it was an error from PayPal and that I dont have the tickets, lol.
I was told that even though it shows my money was taken out that it will just drop off in the next couple days and if not to call them back. So yeah a bit frustrated. He states not too many issues occurred today during presales, lol.
So it looks like I will be trying to get tix this Friday.
CHIMMJFAN
Wow, I don't even have words for how disgusting that is. This company is worse than a shady utility like Time Warner/Comcast.... I'm really sorry for your situation. I will never give another dime to this company.
Quote from: justbcuzido on Mar 09, 2015, 07:00 PM
Quote from: CHIMMJFAN on Mar 09, 2015, 06:52 PM
Thought I would share my issue today:
How frustrating....so I purchased 2 GA tix and the money was taken out of my account but I didn't see the order in my Roll Call Account. I called and spoke to someone at Wonderful Union who told me that it was "strange" and that he would look into it and email or call me back today. Then 7 hours later I callback and the rep who answers after 3 calls stating their hours are closed, lol, tells me it was an error from PayPal and that I dont have the tickets, lol.
I was told that even though it shows my money was taken out that it will just drop off in the next couple days and if not to call them back. So yeah a bit frustrated. He states not too many issues occurred today during presales, lol.
So it looks like I will be trying to get tix this Friday.
CHIMMJFAN
Wow, I don't even have words for how disgusting that is. This company is worse than a shady utility like Time Warner/Comcast.... I'm really sorry for your situation. I will never give another dime to this company.
I don't want to give them money, but I also don't want to miss out on the 7" end of year vinyl. I cannot win.
Is the band or their manager aware of all or any of this?
Contact PayPal's help desk and ask *them* what transpired.
Longtime fan, new to rollcall. I am confused as all get out.
Was today the ONLY fanclub presale for the WHOLE tour?
Is it already closed?
Quote from: Anu on Mar 09, 2015, 07:19 PM
Longtime fan, new to rollcall. I am confused as all get out.
Was today the ONLY fanclub presale for the WHOLE tour?
Is it already closed?
It's the only one for this leg of the tour. I'm sure if/when more shows are announced, they'll be a presale for those.
The ticket links are still open, and while some are sold out, there are some shows that still have tix available.
Quote from: Anu on Mar 09, 2015, 07:19 PM
Longtime fan, new to rollcall. I am confused as all get out.
Was today the ONLY fanclub presale for the WHOLE tour?
Is it already closed?
Today was the only Roll Call presale for all announced dates. You can check individual venues as it seems there are tix available for some.
Good luck.
Quote from: justbcuzido on Mar 09, 2015, 07:00 PM
Quote from: CHIMMJFAN on Mar 09, 2015, 06:52 PM
Thought I would share my issue today:
How frustrating....so I purchased 2 GA tix and the money was taken out of my account but I didn't see the order in my Roll Call Account. I called and spoke to someone at Wonderful Union who told me that it was "strange" and that he would look into it and email or call me back today. Then 7 hours later I callback and the rep who answers after 3 calls stating their hours are closed, lol, tells me it was an error from PayPal and that I dont have the tickets, lol.
I was told that even though it shows my money was taken out that it will just drop off in the next couple days and if not to call them back. So yeah a bit frustrated. He states not too many issues occurred today during presales, lol.
So it looks like I will be trying to get tix this Friday.
CHIMMJFAN
Wow, I don't even have words for how disgusting that is. This company is worse than a shady utility like Time Warner/Comcast.... I'm really sorry for your situation. I will never give another dime to this company.
Thanks, yeah I was pretty stunned, it's just crappy business to fan club members. Not to mention all the other issues I've read about today with others. Hopefully this will all be solved soon.
CHIMMJFAN
Quote from: Sassbox on Mar 09, 2015, 07:05 PM
Contact PayPal's help desk and ask *them* what transpired.
I'm actually in the process as I type this of contacting Paypal to see what happened and to make sure this transaction doesn't go through (I see it is still in pending status in my bank account), thanks for the help!
CHIMMJFAN
Quote from: EverythingChanges on Mar 09, 2015, 07:04 PM
Quote from: justbcuzido on Mar 09, 2015, 07:00 PM
Quote from: CHIMMJFAN on Mar 09, 2015, 06:52 PM
Thought I would share my issue today:
How frustrating....so I purchased 2 GA tix and the money was taken out of my account but I didn't see the order in my Roll Call Account. I called and spoke to someone at Wonderful Union who told me that it was "strange" and that he would look into it and email or call me back today. Then 7 hours later I callback and the rep who answers after 3 calls stating their hours are closed, lol, tells me it was an error from PayPal and that I dont have the tickets, lol.
I was told that even though it shows my money was taken out that it will just drop off in the next couple days and if not to call them back. So yeah a bit frustrated. He states not too many issues occurred today during presales, lol.
So it looks like I will be trying to get tix this Friday.
CHIMMJFAN
Wow, I don't even have words for how disgusting that is. This company is worse than a shady utility like Time Warner/Comcast.... I'm really sorry for your situation. I will never give another dime to this company.
I don't want to give them money, but I also don't want to miss out on the 7" end of year vinyl. I cannot win.
Is the band or their manager aware of all or any of this?
Yeah I'm definitely hoping the band/management gets the proper feedback so that this is resolved for future tours.
CHIMMJFAN
after reading everybody's reports on today i think it is 100% safe to say that it is browser error across the board. :thumbsup:
Quote from: CHIMMJFAN on Mar 09, 2015, 07:47 PM
Quote from: Sassbox on Mar 09, 2015, 07:05 PM
Contact PayPal's help desk and ask *them* what transpired.
I'm actually in the process as I type this of contacting Paypal to see what happened and to make sure this transaction doesn't go through (I see it is still in pending status in my bank account), thanks for the help!
CHIMMJFAN
Of course. It's obvious the charge went thru WU...there's no way PayPal just created a charge out of nowhere. Kind of disgusting that WU just lied to get you off their back.
Take it back to WU and the band when you get an answer. The only way these ongoing issues are going to get resolved is if the band and management are involved.
Good luck, and I hope you fare better in the onsale.
Quote from: Sassbox on Mar 09, 2015, 07:58 PM
Quote from: CHIMMJFAN on Mar 09, 2015, 07:47 PM
Quote from: Sassbox on Mar 09, 2015, 07:05 PM
Contact PayPal's help desk and ask *them* what transpired.
I'm actually in the process as I type this of contacting Paypal to see what happened and to make sure this transaction doesn't go through (I see it is still in pending status in my bank account), thanks for the help!
CHIMMJFAN
Of course. It's obvious the charge went thru WU...there's no way PayPal just created a charge out of nowhere. Kind of disgusting that WU just lied to get you off their back.
Take it back to WU and the band when you get an answer. The only way these ongoing issues are going to get resolved is if the band and management are involved.
Good luck, and I hope you fare better in the onsale.
I agree, paypal is opening a dispute claim right now with WU, and they state that it is ridiculous in terms of the error that happened and not crediting my account. We'll see what happens.
CHIMMJFAN
Can CC or someone reach out to management to inform the band on how terrible ground control or wonderful union has consistently been over the past few years? It reflects poorly on everyone when this never gets fixed.
Quote from: EverythingChanges on Mar 09, 2015, 08:05 PM
Can CC or someone reach out to management to inform the band on how terrible ground control or wonderful union has consistently been over the past few years? It reflects poorly on everyone when this never gets fixed.
Yeah show me the petition to sign and I'm there! This is beyond frustrating!
CHIMMJFAN
Same thing happened to me CHIMMJFAN.
I was half joking earlier when I said I was waiting for an email from WU blaming PayPal.
So it's user error, browsers, paypal... Blah blah blah. Lies and failure after failure with this company. It's impossible the bands management doesn't know what happened today, or the history of this relationship with GC/WU and the fans base. Band management doesn't care. They're gonna sell tickets and it just doesn't matter to them. If they cared at all they would've switched gears after the last tour debacle and WU wouldn't have had the chance to screw up today, again... See you next tour, when we all deal with this again.
Quote from: CHIMMJFAN on Mar 09, 2015, 08:08 PM
Quote from: EverythingChanges on Mar 09, 2015, 08:05 PM
Can CC or someone reach out to management to inform the band on how terrible ground control or wonderful union has consistently been over the past few years? It reflects poorly on everyone when this never gets fixed.
Yeah show me the petition to sign and I'm there! This is beyond frustrating!
CHIMMJFAN
I'll sign too. Things went good for me today but it was probably the 1st time it did.
While we're at it can we add an addendum to allow Roll Callers the ability to transfer tix to other Roll Callers in case they can't make a show? It sucks that those tix will just sit at Will Call and go unused especially since they're paid for. I'd like to at least be able to miracle a Roll Caller, and not see the tix go to waste.
Quote from: Chris_H_2 on Mar 09, 2015, 05:51 PM
Why can't there a normal login page, a normal page where you can actually see the shows all on one page, a ticket link that goes live the moment tickets are on sale, and a purchase page that lets you enter your own credit card information? IMO, whoever set this site up went WAY overboard with trying to be little too cute, and in the meantime did way more harm than good.
YES to all of that!
And yes to ericm's idea about being able to transfer tickets to other Roll Call members.
Quote from: jaye on Mar 09, 2015, 08:37 PM
Quote from: Chris_H_2 on Mar 09, 2015, 05:51 PM
Why can't there a normal login page, a normal page where you can actually see the shows all on one page, a ticket link that goes live the moment tickets are on sale, and a purchase page that lets you enter your own credit card information? IMO, whoever set this site up went WAY overboard with trying to be little too cute, and in the meantime did way more harm than good.
YES to all of that!
And yes to ericm's idea about being able to transfer tickets to other Roll Call members.
+2 to ericm's idea of being able to transfer tickets to other Roll Callers. I had to skip a Jeff Tweedy show last night in Minneapolis - couldn't sell the ticket. I would have slept better knowing someone could have used it, even at zero cost versus letting it go to waste.
I paid for deluxe and couldn't get in until 30 mins after on-sale. Then I was able to add 2 GA for Red Rocks, hit continue shopping, added 2 for Pittsburgh, and voilà , the Red Rocks tickets are gone from the cart. Go back to re-add, and (obviously) it's sold out.
WU basically told me I'm SOL because they can't reproduce the error.
Quote from: jaye on Mar 09, 2015, 08:37 PM
Quote from: Chris_H_2 on Mar 09, 2015, 05:51 PM
Why can't there a normal login page, a normal page where you can actually see the shows all on one page, a ticket link that goes live the moment tickets are on sale, and a purchase page that lets you enter your own credit card information? IMO, whoever set this site up went WAY overboard with trying to be little too cute, and in the meantime did way more harm than good.
YES to all of that!
And yes to ericm's idea about being able to transfer tickets to other Roll Call members.
I wrote to Wonderful Union about this. Never got a response.
Quote from: TheeAutumnWind on Mar 09, 2015, 08:50 PM
I paid for deluxe and couldn't get in until 30 mins after on-sale. Then I was able to add 2 GA for Red Rocks, hit continue shopping, added 2 for Pittsburgh, and voilà , the Red Rocks tickets are gone from the cart. Go back to re-add, and (obviously) it's sold out.
WU basically told me I'm SOL because they can't reproduce the error.
Man that sucks. I was able to put two shows (MPP and Orlando) in my cart today and check out without a problem but I have had what happened to you happen to me in the past. In fact I was real leery about trying it today but went for it because they were both fairly easy ga tix, and figured I could always go back for Orlando if I got screwed.
There really is no rhyme or reason to how these presales work. Not only is scoring tix the luck of the draw but it seems actually purchasing them without a problem is too. :rolleyes:
Dude that really sucks for you all. I went into my roll call/grndctrl account after reading all this to make sure my billing info is accurate so I don't run into the same problem many of you did in the event they announce some west coast dates and I actually try to buy tickets... watched the WU video for how to do it... unfuckinbelieveable what it involves to change your billing info. You have to add something to your cart and go up to the page to buy it... you can't even just login to your account and update it there. And if you had a credit card on file from when you opened your roll call account, it bypasses that page all together and takes you to straight to the click to purchase page--which if I was stressing trying to buy tickets before they sold out, I would never have figured out how to navigate to that page, and would have assumed there was no way to update the credit card.
This whole setup is perhaps the most poorly designed purchasing process I have seen for ANYTHING online since, well, since the internet first existed... how on earth is MMJ contracting with this shoddy business?
Quote from: TheeAutumnWind on Mar 09, 2015, 08:50 PM
I paid for deluxe and couldn't get in until 30 mins after on-sale. Then I was able to add 2 GA for Red Rocks, hit continue shopping, added 2 for Pittsburgh, and voilà , the Red Rocks tickets are gone from the cart. Go back to re-add, and (obviously) it's sold out.
WU basically told me I'm SOL because they can't reproduce the error.
The error is their weak as hell system that was designed in the most convoluted manner possible. You were not the error here. Argh, my blood is boiling again. They take responsibility for NOTHING.
I responded to the WU support ticket from this morning, asking them why this wasn't tested prior to the sale aaaaaand their response:
QuoteUnfortunately we are not able to test accounts on an individual basis prior to the pre sales. We were not able to duplicate the issue the account not working only to confirm that we had been able to log in successfully and saw no issues with your account. Thank you and we hope that you have a wonderful rest of your day!
was anybody that purchased the limited time roll call earlier this year, able to get tickets?
i feel like WU didn't account for this subset of users and in a panic, turned our accounts on too late for us to get tickets.... blaming it on browser error.
i've been a roll call member since day 1 and can't recall a clusterfuck like today. i understand the ticket allotment is small and there
can be browser error... but come on, this is a company doing a service that people pay for. have your shit together.
I had 2 PIT tix for Charlotte in my cart.
I saw no other option than the PayPal button for payment - this is my default payment, but I didn't know how to change it to my credit card. Fortunately, I have the credit card as an alternate payment source in my PayPal account.
I get to PayPal....it says it's processing the payment...then nothing. No return to the site. I wait, wait, wait...look for the usual instantaneous confirmation email from PayPal. Nothing.
I call Wonderful whatever....on hold. SUPER freakin annoying music while on hold. It actually gave me a headache. :shocked: No one ever picked up.
I gave up. I closed the browser and started over. 20 minutes after this all began, I had THE EXACT SAME TIX in my cart again (how is that even possible??) - processing payment through PayPal again....tick....tick....tick....it went through and returned me to the site. I got my confirmation email from PayPal. Tix are in my orders page here.
All I can say is...WOW. That was stressful, annoying, and messed up. Why? :angry:
And I thank my lucky stars that no one seems to care about Charlotte, NC except for me, because I got the same PIT tix 20 minutes apart and didn't get shut out of the pre-sale.
Way to go Gina! Glad you scored pit tix to your hometown show. :thumbsup: :beer: Sucks that you had to deal with all that though but it seems to be par for the course with these presales. :rolleyes:
WU closed my ticket yesterday without responding to a single question...just saw it in my email a few minutes ago.
Quote from: Gina on Mar 09, 2015, 09:29 PM
I had 2 PIT tix for Charlotte in my cart.
I saw no other option than the PayPal button for payment - this is my default payment, but I didn't know how to change it to my credit card. Fortunately, I have the credit card as an alternate payment source in my PayPal account.
I get to PayPal....it says it's processing the payment...then nothing. No return to the site. I wait, wait, wait...look for the usual instantaneous confirmation email from PayPal. Nothing.
I call Wonderful whatever....on hold. SUPER freakin annoying music while on hold. It actually gave me a headache. :shocked: No one ever picked up.
I gave up. I closed the browser and started over. 20 minutes after this all began, I had THE EXACT SAME TIX in my cart again (how is that even possible??) - processing payment through PayPal again....tick....tick....tick....it went through and returned me to the site. I got my confirmation email from PayPal. Tix are in my orders page here.
All I can say is...WOW. That was stressful, annoying, and messed up. Why? :angry:
And I thank my lucky stars that no one seems to care about Charlotte, NC except for me, because I got the same PIT tix 20 minutes apart and didn't get shut out of the pre-sale.
Sounds like you and I had the same issue, friend >>
Had 2 Friday night ATL Fox row A and 2 Saturday pit row CCC......Went to checkout > pushed to Paypal for payment info > signed in > entered security code > and then nothing happened. After waiting several minutes I refreshed and re-entered the security and it read "you have already sent this payment". Meanwhile I have no order confirmation in my PayPal account or in my email.......I was not as fortunate as you to be able to get the same tix.....as a matter of fact I have no tix at the moment.
Is this maybe a case of WU's link to PayPal being faulty? I clicked the PayPal button and couldn't even get there...kept getting a security warning that link might be fake :huh:
I used Chrome, as I always do, and had no other windows open.
Also resulted in the loss of four Row As for nights 1 and 2 at the Fox.
Quote from: Sassbox on Mar 10, 2015, 12:19 PM
Is this maybe a case of WU's link to PayPal being faulty? I clicked the PayPal button and couldn't even get there...kept getting a security warning that link might be fake :huh:
I used Chrome, as I always do, and had no other windows open.
Also resulted in the loss of four Row As for nights 1 and 2 at the Fox.
Could be. I had a similar issue yesterday where my screen seemed to freeze on the way to checkout. Couldn't refresh or do anything but wait. After a couple of minutes of not wanting to rely on WU's presale going smoothly, I opened another window, went to the RC event page and pulled up my cart in that window. Checked out there no problem. When I was done I went back to the 1st window, and still nothing happening. :rolleyes:
I was trying to get into roll call and my passoword didn't work. That really freaked me out because I used it recently. so I emailed ground control which sent me a link for new password. It worked and suprisingly got one ticket for Milwaukee easily.
But I heard a horror story from neighbor who said he couldn't get into Chicago at all, sold out too fast........So it's Milwaukee for us now!!
I had the same issue CHIMMJFAN did.
Where PayPal payment went thru (got a receipt and pending transaction charge), but no confirmation email about tickets.
Just got this email.
Hello,
Thanks for contacting our fan support team.
We are following up with our ticketing department on this inquiry and we will update you as soon as we have new information to share.
Thanks for your patience.
Sincerely,
Wonderful Union
Since they already told him it was PayPals fault, and he doesn't have tickets, i feel my disappointment is just getting dragged out. Hopefully they let me know by Friday :thumbsup:
Sorry to those who had issues, and congrats to those of you who got tickets.
Quote from: Bernard on Mar 10, 2015, 02:04 PM
I had the same issue CHIMMJFAN did.
Where PayPal payment went thru (got a receipt and pending transaction charge), but no confirmation email about tickets.
Just got this email.
Hello,
Thanks for contacting our fan support team.
We are following up with our ticketing department on this inquiry and we will update you as soon as we have new information to share.
Thanks for your patience.
Sincerely,
Wonderful Union
Since they already told him it was PayPals fault, and he doesn't have tickets, i feel my disappointment is just getting dragged out. Hopefully they let me know by Friday :thumbsup:
Sorry to those who had issues, and congrats to those of you who got tickets.
I hope you get your tickets.
How is it plausible that PayPal is at fault in any way? There was clearly communication b/w WU's system and PayPal for any charge to have been made against your account. The error had to have been on WU's end.
I'm curious to know if anyone who had the website crash on them got charged for tickets. That's my exact scenario right now...
I tried to get 4 tix to Red Rocks, got a 404 error, and tried again. When I tried again, got a successful message but then it immediately gave me another 404 error and the sold-out notice. I assumed the order did not go through either time.
I checked my credit card and turns out, I have 2 pending charges for $202.83 each from Wonderful Union. So, over $400.00 hanging out on my credit card right now and not 1 damn ticket.
I've emailed WU asking them to resolve this and my credit card company can help but only after the charges post (they are still pending now). I was just curious if anyone else had this happen to them.
Trying not to get too worked up over this but I'm struggling...
Wow! 7 pages on this topic already... more than the Chi-town 3 nighter. Just goes to show what a shotty operation they run over at grndctrl. Another disappointing and glitchy experience from my end as well friends.
On top of it all, dealing with the nonchalant, snotty ass customer service guy on the other end of the line certainly added insult to injury.
I'll get my tickets in the end, but I assure you this is the last time I pay for a pre-sale.
At least I'm getting a t-shirt out of the whole ordeal :thumbsup:
Hey rmwren,
Sorry to hear about your issues. Many of us can relate. Your situation is similar to mine and few others it sounds like. After my PayPal check out, I got a successful message, then i got redirected back to the MMJ site, and had a 404 error. Wasn't sure what to make of it, but then I got a receipt from PayPal and assumed I was good. i never got a confirmation email from WU, so that made me nervous, others did.
I still have a pending charge for $202.83 for the same show actually.
I feel your frustration, believe me. I would rather have just got shut out honestly. I could live with that, its happened to me many times. This in limbo stuff is killin my soul, not to mention keeping my bank account hostage.
Hope it works out for ya, and quickly.
Ok so yes I did have the same exact issue as you guys payment taken for 2 GA tix for Red Rocks and error showed but my account shows pending transaction. I contacted PayPal and they suggested we 3 way call WU and have it resolved immediately. We tried doing that three different times last night and WU never answered (the calls were made before their 6pm Pacific time close).
The Paypal rep told me she would attempt again today. Still nothing. I just got off the phone with Paypal rep and she filed a formal complaint to immediately have the payment credited to my account. If they do not respond Paypal will take it off my account by 3/21.
So I am now on hold with WU trying to let them know they have the claim and to please contact Paypal so this can be resolved immediately. I will update you to let you know the outcome. 48 hours of this madness and all I wanted was the 2 GA tix that I purchased, lol...unreal!
CHIMMJFAN
So I seriously have called them now 4 different times and being on hold for about 10 minutes. Their hours state WU should still be open but it rings, goes to the hold music, then after about 10 mins says they are closed and not to leave a message. I can't even get someone from WU to respond the claim that was filed from WU.
Now on the 5th call they cut the call short and give me the same closed message about 3 mins in.
Please MMJ management discontinue working with WU. MMJ and their fans deserve much better!
CHIMMJFAN
Is the band or anyone in the band active on twitter?
I feel like twitter was made for situations like this. Fans pleading on the message board approach hasn't worked out, and that's been going on for years.
#UNwonderfulUnion
I sent a note to MMJ management expressing my encounter with WU stating that if my problem isn't resolved (it wasn't a huge problem to fix, but frustrating that it wasn't fixed when they said it was), I won't be renewing my Roll Call membership. If enough people let them know how they were screwed, it will make a difference. MMJ wants happy fans. There is power in numbers!
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Quote from: RaspberryJam on Mar 10, 2015, 07:58 PM
I sent a note to MMJ management expressing my encounter with WU stating that if my problem isn't resolved (it wasn't a huge problem to fix, but frustrating that it wasn't fixed when they said it was), I won't be renewing my Roll Call membership. If enough people let them know how they were screwed, it will make a difference. MMJ wants happy fans. There is power in numbers!
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Address? I will send one, too.
The band *did* respond to someone via Twitter yesterday. Eric Mayers is also active on Twitter, as are Carl and Bo.
Quote from: Mr. White on Mar 10, 2015, 10:20 PM
I kind of wish it was still like it was in the old days. I loved the fact that 21 years ago, my brother and I waited outside a mall that had a Ticketmaster, or Ticketron or whatever it was, located in the music store where we could get tickets for Pink Floyd (without Waters) at Vanderbilt Stadium in Nashville, Tennessee. Since we lived about 2 hours away from Nashville, we decided to go to that music store in the mall, that was 35 miles away going more north, in hopes there wouldn't be many people in line. We lucked out! When we got there in the middle of the night before the tickets went on sale, there was only one guy waiting. Our only hold-up was that we had to wait on the guy opening the place up to turn on the computer and log in. We got 3rd row for 4 of us! A few months later, we did the same thing for Pink Floyd in Indianapolis. We got 10th row, dead-center in the Hoosier Dome!
TICKETRON!
One of my most fond memories is waiting outside in the snow for four hours for Ticketron at the Smithtown Mall to open. I was 21 and buying tix for The Unforgettable Fire tour. Did I mention I was released from the hospital (pneumonia) an hour earlier? Ah, dumb youth :cheesy:
Quote from: Sassbox on Mar 10, 2015, 10:31 PM
Quote from: Mr. White on Mar 10, 2015, 10:20 PM
I kind of wish it was still like it was in the old days. I loved the fact that 21 years ago, my brother and I waited outside a mall that had a Ticketmaster, or Ticketron or whatever it was, located in the music store where we could get tickets for Pink Floyd (without Waters) at Vanderbilt Stadium in Nashville, Tennessee. Since we lived about 2 hours away from Nashville, we decided to go to that music store in the mall, that was 35 miles away going more north, in hopes there wouldn't be many people in line. We lucked out! When we got there in the middle of the night before the tickets went on sale, there was only one guy waiting. Our only hold-up was that we had to wait on the guy opening the place up to turn on the computer and log in. We got 3rd row for 4 of us! A few months later, we did the same thing for Pink Floyd in Indianapolis. We got 10th row, dead-center in the Hoosier Dome!
TICKETRON!
One of my most fond memories is waiting outside in the snow for four hours for Ticketron at the Smithtown Mall to open. I was 21 and buying tix for The Unforgettable Fire tour. Did I mention I was released from the hospital (pneumonia) an hour earlier? Ah, dumb youth :cheesy:
AH, the bad old Ticketron days! I did the same thing for "Pink Floyd" in 1987, waiting outside the sporting goods store in Greeley, CO that served as the one ticket outlet in town. I scored 3rd row, way to the right of the stage and couldn't see shit. And we liked it!
I bet Eric, HH, etc. could tell us some stories.
Quote from: Sassbox on Mar 10, 2015, 10:31 PM
Quote from: Mr. White on Mar 10, 2015, 10:20 PM
I kind of wish it was still like it was in the old days. I loved the fact that 21 years ago, my brother and I waited outside a mall that had a Ticketmaster, or Ticketron or whatever it was, located in the music store where we could get tickets for Pink Floyd (without Waters) at Vanderbilt Stadium in Nashville, Tennessee. Since we lived about 2 hours away from Nashville, we decided to go to that music store in the mall, that was 35 miles away going more north, in hopes there wouldn't be many people in line. We lucked out! When we got there in the middle of the night before the tickets went on sale, there was only one guy waiting. Our only hold-up was that we had to wait on the guy opening the place up to turn on the computer and log in. We got 3rd row for 4 of us! A few months later, we did the same thing for Pink Floyd in Indianapolis. We got 10th row, dead-center in the Hoosier Dome!
TICKETRON!
One of my most fond memories is waiting outside in the snow for four hours for Ticketron at the Smithtown Mall to open. I was 21 and buying tix for The Unforgettable Fire tour. Did I mention I was released from the hospital (pneumonia) an hour earlier? Ah, dumb youth :cheesy:
Haha, you guys are youngsters! I remember hanging out over night for Teletron tix before they became Ticketron. :grin:
Charge is no longer pending, WU has officially taken my $.
48 hrs later, I have no tickets, and I'm out $200.
Quote from: Bernard on Mar 11, 2015, 11:31 AM
Charge is no longer pending, WU has officially taken my $.
48 hrs later, I have no tickets, and I'm out $200.
Absolutely ridiculous and obviously unacceptable, and WU had better rectify that situation with a quickness. And that better mean you get those tickets, not just your money back.
Quote from: Bernard on Mar 11, 2015, 11:31 AM
Charge is no longer pending, WU has officially taken my $.
48 hrs later, I have no tickets, and I'm out $200.
wow. sorry man, hope it is resolved... Quickly.
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Quote from: Bernard on Mar 11, 2015, 11:31 AM
Charge is no longer pending, WU has officially taken my $.
48 hrs later, I have no tickets, and I'm out $200.
That is terrible!
Quote from: EverythingChanges on Mar 11, 2015, 12:04 PM
Quote from: Bernard on Mar 11, 2015, 11:31 AM
Charge is no longer pending, WU has officially taken my $.
48 hrs later, I have no tickets, and I'm out $200.
That is terrible!
ugh sorry! can paypal provide any assistance once charges have cleared?
Quote from: RaspberryJam on Mar 10, 2015, 07:58 PM
I sent a note to MMJ management expressing my encounter with WU stating that if my problem isn't resolved (it wasn't a huge problem to fix, but frustrating that it wasn't fixed when they said it was), I won't be renewing my Roll Call membership. If enough people let them know how they were screwed, it will make a difference. MMJ wants happy fans. There is power in numbers!
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Can you PM that email address/contact info so that I can also write a formal complaint about this. There is strength in numbers and the more we make MMJ management aware of the situation, the higher likelihood things will be rectified.
Quote from: Bernard on Mar 11, 2015, 11:31 AM
Charge is no longer pending, WU has officially taken my $.
48 hrs later, I have no tickets, and I'm out $200.
Jeez. Of all the RC presale fuckups by grndctrl/WU this has got to be the worst. I can't even believe they could be this bad! :rolleyes:
I hope it gets straightened out for you, and quick too. Like Crispy, I'm hoping that means you get your tix.
Keep up posted, and if we all need to get together for a mass email writing to management then count me in.
Quote from: justbcuzido on Mar 11, 2015, 12:42 PM
Quote from: RaspberryJam on Mar 10, 2015, 07:58 PM
I sent a note to MMJ management expressing my encounter with WU stating that if my problem isn't resolved (it wasn't a huge problem to fix, but frustrating that it wasn't fixed when they said it was), I won't be renewing my Roll Call membership. If enough people let them know how they were screwed, it will make a difference. MMJ wants happy fans. There is power in numbers!
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Can you PM that email address/contact info so that I can also write a formal complaint about this. There is strength in numbers and the more we make MMJ management aware of the situation, the higher likelihood things will be rectified.
I can't look it up at work, but
I just googled "my morning jacket management contact" and an email came up. Who knows-that might me managed by the yahoos at WU too!
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Thanks for the feedback guys.
I propose we start a new thread. An organized grassroots movement if you will. We the fan-base are fed up with the treatment by WU. I have already sent the band a few tweets, and i know ppl have sent emails to various email addresses, with mixed results. But perhaps if we consolidate and organize all this contact info, and the complaints in one area, we are more likely to gain traction and get results.
thoughts?
Quote from: Bernard on Mar 11, 2015, 01:08 PM
Thanks for the feedback guys.
I propose we start a new thread. An organized grassroots movement if you will. We the fan-base are fed up with the treatment by WU. I have already sent the band a few tweets, and i know ppl have sent emails to various email addresses, with mixed results. But perhaps if we consolidate and organize all this contact info, and the complaints in one area, we are more likely to gain traction and get results.
thoughts?
There are already a lot of complaints consolidated in this thread. I bet someone in the higher ups is reading. Probably CC.
I'm so bummed you got the trifecta of not getting tickets, paying for them, and dealing with the hassle/aggravation/time wasting of getting your money back. Fast forward a few months to when you're at one of the shows and the bitterness of this experience will fall away quite a bit.
Quote from: Bernard on Mar 11, 2015, 11:31 AM
Charge is no longer pending, WU has officially taken my $.
48 hrs later, I have no tickets, and I'm out $200.
Wow, paying for the fan club, then paying $200 to not get tickets is an all-time low. Not to mention all the hassle you're going to have to go through just to get back to zero, nevermind all the time wasted. This sucks...
I am no stranger to paying for presale access through a fan club, and this is BY FAR the worst service/support I've ever encountered. It's one thing to fuck up, but to fuck up so bad that you actually take your fans money for presale access, take your fans money for tickets and then give NO TICKETS in return is just ridiculous. Actually, it's called theft.
Down for whatever rebellion/revolution/petition people want to do. Anything to change the way things are or at least let high-ups know that people are getting ripped off and we're pissed.
I sent an email to both:
manager@mymorningjacket.com
info@mymorningjacket.com
Hopefully these don't just go to Ground Control as they would just "close ticket", blame it on browser error and call it a day without answering a single question.
Quote from: Bernard on Mar 11, 2015, 11:31 AM
Charge is no longer pending, WU has officially taken my $.
48 hrs later, I have no tickets, and I'm out $200.
I am in the exact same situation as you. Still waiting on a response from Wonderful Union who is supposedly waiting on a response from their Ticketing Department. Wish I had never gotten Roll Call at this point.
Quote from: cashoutcurse on Mar 11, 2015, 03:14 PM
Quote from: Bernard on Mar 11, 2015, 11:31 AM
Charge is no longer pending, WU has officially taken my $.
48 hrs later, I have no tickets, and I'm out $200.
I am in the exact same situation as you. Still waiting on a response from Wonderful Union who is supposedly waiting on a response from their Ticketing Department. Wish I had never gotten Roll Call at this point.
Same boat for me too...I was incorrectly charged twice so I have over $400 officially posted to my credit card. I spoke with someone from WU this morning who said they'd never heard of such an error and isn't sure how to handle it...which is mildly horrifying. My credit card company has been surprisingly helpful though so I'm clinging to that silver lining.
At this point, I am very, very leery of purchasing any tickets on Friday, though I am dying to go to the show.
guess i got lucky
presale worked great for me
got 4 tix for athens on one computer and 4 2days for the fox theater on the other
:thumbsup:
I too am in the same spot. My $101.56 was taken from WU and no tickets for Red Rocks. PayPal has sent a formal claim complaint to WU and we are awaiting response. Everytime I call WU I can never get anyone on the line.
CHIMMJFAN
Man oh man. I'm sorry you guys are dealing with this. Seriously.
I hope CC Baxter or someone closer to the management of the band can help clear this up.
I've been working on a ticket with WU since Monday. I keep telling them the same thing every day, but they always think of something else to question. (Note to WU: this disaster was not user error!)
I am in the exact same situation... charged for 2 Red Rocks tickets but no order confirmation from WU. Looking at this thread (that I also posted to) though, maybe there is a ray of hope: http://mymorningjacket.com/forum/roll_call/3116503 (http://mymorningjacket.com/forum/roll_call/3116503) It appears she got it resolved! Hopefully the rest of us get the good news next! Fingers crossed...
Hi everyone, we just wanted to let you know that we're aware of your concerns and are working with our ticketing department to identify any possible issues related to this event. We'll get back to each of you as soon as we have new information. We understand that this is frustrating and are sorry for any confusion we have caused. If you have any questions about your order at all, we'd be happy to answer them for you. Our email address is help@wonderfulunion.com.
I just spoke to someone at WU and let them know Paypal sent a claim to them for my $101.56 that was taken out without getting tickets. They acknowledged they have the claim and the $101.56 would be credited back to me by tomorrow or Friday.
5 minutes later I received an email from Paypal that my claim was closed and that WU refunded my $101.56. It doesn't show up on my account yet but I know my bank statement might not show it until tomorrow.
Crossing my fingers the money issue is finally resolved, now I just need to get a couple GA tix through ticketmaster this Friday for Red Rocks.
I'm so ready to put this all behind me. Good luck to everyone else dealing with these issues.
CHIMMJFAN
Quote from: Wonderful Union on Mar 11, 2015, 06:27 PM
Hi everyone, we just wanted to let you know that we're aware of your concerns and are working with our ticketing department to identify any possible issues related to this event. We'll get back to each of you as soon as we have new information. We understand that this is frustrating and are sorry for any confusion we have caused. If you have any questions about your order at all, we'd be happy to answer them for you. Our email address is help@wonderfulunion.com.
:huh: :angry: :embarrassed: :cry: :undecided: I got this same email 50 some hrs ago.
I just got an email from WU asking me to fill out a survey regarding what i think of their customer service. *facepalm*
My heart hurts....
Quote from: Bernard on Mar 11, 2015, 07:31 PM
Quote from: Wonderful Union on Mar 11, 2015, 06:27 PM
Hi everyone, we just wanted to let you know that we're aware of your concerns and are working with our ticketing department to identify any possible issues related to this event. We'll get back to each of you as soon as we have new information. We understand that this is frustrating and are sorry for any confusion we have caused. If you have any questions about your order at all, we'd be happy to answer them for you. Our email address is help@wonderfulunion.com.
received the same survey and was very honest
:huh: :angry: :embarrassed: :cry: :undecided: I got this same email 50 some hrs ago.
I just got an email from WU asking me to fill out a survey regarding what i think of their customer service. *facepalm*
My heart hurts....
So this seriously just happened, other than me changing my case #, this is exactly how this email reads.
Quote
Hello,
We're sending you this quick message to let you know that your request, (#2****), has been marked "solved."
If you have any additional questions or concerns about this topic please let us know.
-Wonderful Union
Adam, Mar 11, 5:16 PM:
Hello,
Currently ticketing and management is still working on this issue and we thank you for your patience while looking into this matter for you. We will contact via phone once we have more information about your order. Thank you and have a good night!
Sincerely,
Wonderful Union
If only WU would just post some sort of e-mail address that we could use to contact them.
Quote from: oistheone on Mar 11, 2015, 09:32 PM
If only WU would just post some sort of e-mail address that we could use to contact them.
Ha! :grin:
Oh man I needed that, I'm seriously starting to question my sanity here :cheesy:
Quote from: Bernard on Mar 11, 2015, 09:30 PM
So this seriously just happened, other than me changing my case #, this is exactly how this email reads.
Quote
Hello,
We're sending you this quick message to let you know that your request, (#2****), has been marked "solved."
If you have any additional questions or concerns about this topic please let us know.
-Wonderful Union
Adam, Mar 11, 5:16 PM:
Hello,
Currently ticketing and management is still working on this issue and we thank you for your patience while looking into this matter for you. We will contact via phone once we have more information about your order. Thank you and have a good night!
Sincerely,
Wonderful Union
Seriously, you can't make this shit up! :rolleyes: it would be hysterical if it wasn't such a fucked up thing that happened. Who the hell could actually write that and not realize they've actually said two completely different things?
Is it Beevis and Butthead meet Dumb and Dumber over there?
apparently we could have saved the money spent on Roll Call and just got pre-sale tickets through Gilt City. Not frustrating at all. :angry:
Quote from: kirbychris on Mar 11, 2015, 06:18 PM
I am in the exact same situation... charged for 2 Red Rocks tickets but no order confirmation from WU. Looking at this thread (that I also posted to) though, maybe there is a ray of hope: http://mymorningjacket.com/forum/roll_call/3116503 (http://mymorningjacket.com/forum/roll_call/3116503) It appears she got it resolved! Hopefully the rest of us get the good news next! Fingers crossed...
So that's where the Roll Call exclusive Forum resides. Had to login to view the post.
Quote from: Mr. White on Mar 11, 2015, 11:06 PM
The pre-sale went bad and then good for me. At first, I couldn't seem to get past page before where you were supposed to pick your show(s). It may have been my laptop. It has problems from time to time. After switching to a desktop that was near me, I logged on to find out the show I was going for was sold out. My back-up show was up in Chicago, and it would be an hour later before going on sale. I got back on the more reliable computer right at 11:00 my time and got a really good single seat. I guess I'm pretty happy with my ticket but still woish I had gotten my first choice.
I found out today, that where I work, I can't get access to Ticketmaster. I really want to get another shot at my first choice on Friday. Will all the tickets for the general audience on sale this Friday and Saturday be the same as it was for Roll Call's pre-sale? I mean, will I be able to purchase them directly from the band's page and use Paypal again, or does it all shift to Ticketmaster or Live Nation?
It'll be sold on TM or LN but I don't know if the band's page will take you there on Fri/Sat. I wouldn't count on it, and would go directly to TM/LN. What show was your first choice that you missed out on?
Woohoo, my tickets have now appeared on my Orders page! I'm very very relieved WU was able to figure out whatever went wrong. I sincerely hope everyone else who has this problem gets similar resolution... and that the bugs get worked out of the system before the next tour!
Quote from: kirbychris on Mar 11, 2015, 11:38 PM
Woohoo, my tickets have now appeared on my Orders page! I'm very very relieved WU was able to figure out whatever went wrong. I sincerely hope everyone else who has this problem gets similar resolution... and that the bugs get worked out of the system before the next tour!
So are you on salary or does WU pay you hourly? How are the benefits?
Quote from: Angelo on Mar 12, 2015, 12:53 AM
Quote from: kirbychris on Mar 11, 2015, 11:38 PM
Woohoo, my tickets have now appeared on my Orders page! I'm very very relieved WU was able to figure out whatever went wrong. I sincerely hope everyone else who has this problem gets similar resolution... and that the bugs get worked out of the system before the next tour!
So are you on salary or does WU pay you hourly? How are the benefits?
:huh: Just trying to pass along what my experience has been dealing with this shitty situation for the benefit of others... someone at WU is apparently doing something to try to fix it. When I said I was in the same situation as everyone here, I meant it - I got the exact same "browser error" bullshit and "solved" ticket emails too.
Quote from: Mr. White on Mar 11, 2015, 11:24 PM
Quote from: ericm on Mar 11, 2015, 11:16 PM
Quote from: Mr. White on Mar 11, 2015, 11:06 PM
The pre-sale went bad and then good for me. At first, I couldn't seem to get past page before where you were supposed to pick your show(s). It may have been my laptop. It has problems from time to time. After switching to a desktop that was near me, I logged on to find out the show I was going for was sold out. My back-up show was up in Chicago, and it would be an hour later before going on sale. I got back on the more reliable computer right at 11:00 my time and got a really good single seat. I guess I'm pretty happy with my ticket but still wish I had gotten my first choice.
I found out today, that where I work, I can't get access to Ticketmaster. I really want to get another shot at my first choice on Friday. Will all the tickets for the general audience on sale this Friday and Saturday be the same as it was for Roll Call's pre-sale? I mean, will I be able to purchase them directly from the band's page and use Paypal again, or does it all shift to Ticketmaster or Live Nation?
It'll be sold on TM or LN but I don't know if the band's page will take you there on Fri/Sat. I wouldn't count on it. What show was your first choice that you missed out on?
I wanted to get a good single seat fort the Knoxville, Tennessee show. I live about 3 and a half hours away from there and would not have to spend the night, but I live 5 and a half hours away from Chicago. I'm going to Chicago for sure now, but I was also really looking forward to the early in the tour and closer to me show down in Knoxville. Forecastle is too long from now! Plus, if I find out they are doing a show in Louisville other than at Forecastle later in the tour, I might pass up the Forecastle show. This would be especially true if I were able to hit up a couple of really special shows while I had to wait for a show closer to home (central Kentucky).
Edit: Lexington, Nashville, and Indianapolis would all be fantastic for me as well. I sure wish the entire tour's schedule would have been released at the same time these early ones were.
Looks like there's still Knoxville tickets in the Gilt presale:
http://www.giltcity.com/national/mymorningjackettennessetheatre (http://www.giltcity.com/national/mymorningjackettennessetheatre)
I realize I came across like an asshole but you have to understand my skepticism. You're brand new to forum and are posting positive things about WU. It just seems fishy.
My favorite thing about this mess is how WU keeps saying things like "Please e-mail us your feedback so we can improve on things in the future" and junk along those lines. Plenty of us on here have been e-mailing and making our frustrations heard for a few years with little improvement to show for it. Maybe next year will be better :cheesy:
Quote from: Angelo on Mar 12, 2015, 08:45 AM
I realize I came across like an asshole but you have to understand my skepticism. You're brand new to forum and are posting positive things about WU. It just seems fishy.
I hear you Angelo, and completely understand. Honestly, I took no offense - just wanted to dispel the notion that I was associated with them right away. WU absolutely deserves the piles of criticism expressed here for this whole presale fiasco their system has caused. They need to own up to those problems and fix them ASAP. It's terrible that this seems to have been the norm for years, judging by some of the other posts.
At the same time, someone over there deserves some acknowledgement for helping to resolve at least my situation and that of those other folks from the link I posted yesterday. Credit where credit is due...
Hi everyone, I do work for Wonderful Union and just wanted to let everyone in this thread know that if you placed an order and aren't seeing it in your dashboard, that you will by tomorrow. We are also calling purchasers to let them know that same information as well. Please let us know if you have any other questions, we want to help.
Quote from: kirbychris on Mar 12, 2015, 03:04 PM
Quote from: Angelo on Mar 12, 2015, 08:45 AM
I realize I came across like an asshole but you have to understand my skepticism. You're brand new to forum and are posting positive things about WU. It just seems fishy.
I hear you Angelo, and completely understand. Honestly, I took no offense - just wanted to dispel the notion that I was associated with them right away. WU absolutely deserves the piles of criticism expressed here for this whole presale fiasco their system has caused. They need to own up to those problems and fix them ASAP. It's terrible that this seems to have been the norm for years, judging by some of the other posts.
At the same time, someone over there deserves some acknowledgement for helping to resolve at least my situation and that of those other folks from the link I posted yesterday. Credit where credit is due...
Glad your issues got resolved. Hopefully everyone else's do too.
Quote from: WonderfulUnion on Mar 12, 2015, 04:03 PM
Hi everyone, I do work for Wonderful Union and just wanted to let everyone in this thread know that if you placed an order and aren't seeing it in your dashboard, that you will by tomorrow. We are also calling purchasers to let them know that same information as well. Please let us know if you have any other questions, we want to help.
I was curious as to when we would be getting our 7" vinyl included in the 2015 roll call purchase?
Quote from: JaneCool on Nov 15, 2015, 09:34 AM
Quote from: WonderfulUnion on Mar 12, 2015, 04:03 PM
Hi everyone, I do work for Wonderful Union and just wanted to let everyone in this thread know that if you placed an order and aren't seeing it in your dashboard, that you will by tomorrow. We are also calling purchasers to let them know that same information as well. Please let us know if you have any other questions, we want to help.
I was curious as to when we would be getting our 7" vinyl included in the 2015 roll call purchase?
Last year's arrived at the end of January, but I think it largely depends on when the band submits the music that will be on it.
Quote from: buymycar on Nov 15, 2015, 09:06 PM
Quote from: JaneCool on Nov 15, 2015, 09:34 AM
Quote from: WonderfulUnion on Mar 12, 2015, 04:03 PM
Hi everyone, I do work for Wonderful Union and just wanted to let everyone in this thread know that if you placed an order and aren't seeing it in your dashboard, that you will by tomorrow. We are also calling purchasers to let them know that same information as well. Please let us know if you have any other questions, we want to help.
I was curious as to when we would be getting our 7" vinyl included in the 2015 roll call purchase?
Last year's arrived at the end of January, but I think it largely depends on when the band submits the music that will be on it.
Thanks much!