My Morning Jacket

My Morning Jacket => The Shows => Topic started by: ellisintransit on Mar 11, 2015, 07:06 PM

Title: Gilt City Presale
Post by: ellisintransit on Mar 11, 2015, 07:06 PM
Assuming everybody saw this on Facebook, but it really needs to be here.  I just got presale tickets for Athens.  Very excited not to have to worry about Friday now. 


http://smarturl.it/mmjcities (http://smarturl.it/mmjcities)

Edit:  So this website looks like it's a travel and leisure site that they've teamed up with.  You have to sign up (free), but then you can purchase a digital copy of The Waterfall and tickets to the city of your choice.  The face value on a ticket for Athens is $41 and for this it was $55.  Bundling the album looks like a pretty good way to sell some albums.   :beer:
Title: Re: Gilt City Presale
Post by: bboggs on Mar 11, 2015, 07:13 PM
Just logged in to post the same thing. Very happy to have Red Rocks tickets secured and not worry about Friday as well!
Title: Re: Gilt City Presale
Post by: Mahgeetah34 on Mar 11, 2015, 07:14 PM
Athens seems to be sold out. Why are some shows 50 dollars and others almost 80??
Title: Re: Gilt City Presale
Post by: Bernard on Mar 11, 2015, 07:20 PM
how are they selling reserved and GA for the same 3 rows at Red Rocks?
Title: Re: Gilt City Presale
Post by: logan5ive on Mar 11, 2015, 07:38 PM
So, when do we know what seats we have? The Chicago presale voucher mentions the seat being in the GA pit or one of 4 floor sections.
Title: Re: Gilt City Presale
Post by: LB on Mar 11, 2015, 07:40 PM
Quote from: logan5ive on Mar 11, 2015, 07:38 PM
So, when do we know what seats we have? The Chicago presale voucher mentions the seat being in the GA pit or one of 4 floor sections.

i believe they'll email us in the next couple of weeks with our seats...hopefully the sooner you bought them the better your seats will be
Title: Re: Gilt City Presale
Post by: MMJ612 on Mar 11, 2015, 07:43 PM
This is nice!  :thumbsup:

Just got GA pit for Chicago!

Is it a download of the new album or the Chicago show?
Title: Re: Gilt City Presale
Post by: RoughGod on Mar 11, 2015, 07:46 PM
Scored a single for Athens!!!!   :thumbsup:
Title: Re: Gilt City Presale
Post by: Mahgeetah34 on Mar 11, 2015, 07:49 PM
Has anyone gotten a confirmation email? I'd hate to think the payment went through only to find out their system messed up.
Title: Gilt City Presale
Post by: BigHerm on Mar 11, 2015, 07:51 PM

Quote from: MMJ612 on Mar 11, 2015, 07:43 PM
This is nice!  :thumbsup:

Just got GA pit for Chicago!

Is it a download of the new album or the Chicago show?
is there a place to select ga pit? I'm only seeing an option for ga pit or main floor.


Sent from my iPhone using Tapatalk
Title: Re: Gilt City Presale
Post by: logan5ive on Mar 11, 2015, 07:53 PM
Quote from: BigHerm on Mar 11, 2015, 07:51 PM

Quote from: MMJ612 on Mar 11, 2015, 07:43 PM
This is nice!  :thumbsup:

Just got GA pit for Chicago!

Is it a download of the new album or the Chicago show?
is there a place to select ga pit? I'm only seeing an option for ga pit or main floor.


Sent from my iPhone using Tapatalk

Only 1 option so you're taking a gamble.
Title: Re: Gilt City Presale
Post by: Vibrations on Mar 11, 2015, 07:54 PM
BOOM! GATH tix!!!!!!!
Title: Re: Gilt City Presale
Post by: ericm on Mar 11, 2015, 07:56 PM
Quote from: logan5ive on Mar 11, 2015, 07:53 PM
Quote from: BigHerm on Mar 11, 2015, 07:51 PM

Quote from: MMJ612 on Mar 11, 2015, 07:43 PM
This is nice!  :thumbsup:

Just got GA pit for Chicago!

Is it a download of the new album or the Chicago show?
is there a place to select ga pit? I'm only seeing an option for ga pit or main floor.


Sent from my iPhone using Tapatalk

Only 1 option so you're taking a gamble.

That's why I'm passing. I have a multi night ticket in 3R row FF, and was going to try for a pit one of the nights but with no guarantee that's what I'd be getting, I passed.
Title: Re: Gilt City Presale
Post by: easy way on Mar 11, 2015, 08:00 PM
Quote from: RoughGod on Mar 11, 2015, 07:46 PM
Scored a single for Athens!!!!   :thumbsup:

Hell yeah man! I'm pretty sure you and I will be meeting up... Mike D's buddy I presume?
Title: Re: Gilt City Presale
Post by: Vibrations on Mar 11, 2015, 08:00 PM
Quote from: Mahgeetah34 on Mar 11, 2015, 07:49 PM
Has anyone gotten a confirmation email? I'd hate to think the payment went through only to find out their system messed up.

Yes, I got an email almost immediately.
Title: Re: Gilt City Presale
Post by: easy way on Mar 11, 2015, 08:01 PM
Quote from: Mahgeetah34 on Mar 11, 2015, 07:49 PM
Has anyone gotten a confirmation email? I'd hate to think the payment went through only to find out their system messed up.

Confirm can take 24 hrs, but we got ours promptly.
Title: Re: Gilt City Presale
Post by: Mahgeetah34 on Mar 11, 2015, 08:04 PM
Thank you guys. The Athens link would be open to purchase, then sold out, then open and sold out again.
Title: Re: Gilt City Presale
Post by: easy way on Mar 11, 2015, 08:07 PM
Quote from: Mahgeetah34 on Mar 11, 2015, 08:04 PM
Thank you guys. The Athens link would be open to purchase, then sold out, then open and sold out again.

I know man! I had the same experience... Imagine my excitement after scoring 2 for the GATH!
:cheesy:
Title: Re: Gilt City Presale
Post by: logan5ive on Mar 11, 2015, 08:09 PM
I got a confirmation email but have not gotten an email specifying what seat I got.  Has anyone gotten a seat assignment email?
Title: Re: Gilt City Presale
Post by: Stevie on Mar 11, 2015, 08:10 PM
Aww nuts, just missed on Athens i guess.
Title: Re: Gilt City Presale
Post by: Mahgeetah34 on Mar 11, 2015, 08:12 PM
There's only a PayPal confirmation email and none from Gilt City yet. Is this....normal?
Title: Re: Gilt City Presale
Post by: romedawg on Mar 11, 2015, 08:15 PM
Quote from: Mahgeetah34 on Mar 11, 2015, 08:12 PM
There's only a PayPal confirmation email and none from Gilt City yet. Is this....normal?

I received an email from Gilt right away, might take a bit through paypal
Title: Re: Gilt City Presale
Post by: RoughGod on Mar 11, 2015, 08:17 PM
Quote from: easy way on Mar 11, 2015, 08:00 PM
Quote from: RoughGod on Mar 11, 2015, 07:46 PM
Scored a single for Athens!!!!   :thumbsup:

Hell yeah man! I'm pretty sure you and I will be meeting up... Mike D's buddy I presume?

Thats right.  Good looking out here.....I owe you a beer or 3....
Title: Re: Gilt City Presale
Post by: easy way on Mar 11, 2015, 08:21 PM
Quote from: RoughGod on Mar 11, 2015, 08:17 PM
Quote from: easy way on Mar 11, 2015, 08:00 PM
Quote from: RoughGod on Mar 11, 2015, 07:46 PM
Scored a single for Athens!!!!   :thumbsup:

Hell yeah man! I'm pretty sure you and I will be meeting up... Mike D's buddy I presume?

Thats right.  Good looking out here.....I owe you a beer or 3....

Right on. Glad you got the relay...
Title: Re: Gilt City Presale
Post by: Mahgeetah34 on Mar 11, 2015, 08:22 PM
Quote from: romedawg on Mar 11, 2015, 08:15 PM
Quote from: Mahgeetah34 on Mar 11, 2015, 08:12 PM
There's only a PayPal confirmation email and none from Gilt City yet. Is this....normal?



I received an email from Gilt right away, might take a bit through paypal

Crap, hopefully that's the case. The order is confirmed under the Gilt City account, there's a paypal email but still without an email from gilt city.
Title: Re: Gilt City Presale
Post by: armando on Mar 11, 2015, 08:22 PM
Quote from: logan5ive on Mar 11, 2015, 08:09 PM
I got a confirmation email but have not gotten an email specifying what seat I got.  Has anyone gotten a seat assignment email?

Chatted with a Gilt customer service rep and he said we'd be receiving vouchers after 24 hours with seat assignments.
Title: Re: Gilt City Presale
Post by: MMJ612 on Mar 11, 2015, 08:42 PM
Quote from: BigHerm on Mar 11, 2015, 07:51 PM

Quote from: MMJ612 on Mar 11, 2015, 07:43 PM
This is nice!  :thumbsup:

Just got GA pit for Chicago!

Is it a download of the new album or the Chicago show?
is there a place to select ga pit? I'm only seeing an option for ga pit or main floor.


I didn't read all the details. It looks like the ticket location may be a gamble. I'm just happy to be in the building!
Title: Re: Gilt City Presale
Post by: werduga on Mar 11, 2015, 08:58 PM
Just picked up 2 for each ATL show, hopefully they are as good as they make it sound. Wish I could have gotten Athens!
Title: Re: Gilt City Presale
Post by: Vibrations on Mar 11, 2015, 11:36 PM
So, how is Giltcity supplying all these good seats?
Title: Gilt City Presale
Post by: Fully on Mar 12, 2015, 07:04 AM
HEY BAND! BAND MANAGEMENT! CC!  This gilt pre-sale is bullshit. You ask your long time fans to join your fan club for a pre-sale that has very few tickets. Then a day or two later you have this pre-sale with a copy of the album tacked on. An album lots of us have already fucking bought,  I might add, just to up your first week sales of it. Plus,  you don't send us an email letting us know it's happening, so we might be able to get tickets. Maybe because you are too embarrassed to admit that you  roofied all of us with roll call (which has always sucked in the customer service dept btw) and now you are just straight up having your way with us and taking selfies while you do it.

Yeah,  it's nice you guys are making money. I'm going to keep letting you find new ways to convince me to part with my school teacher big dawg salary. Just know that this is a sad way to exploit your fans. I understand pre-sales are a great way to make more money for everyone,  but exactly how many tickets are going to be left for us on Friday. How many of us are going to be forced to go to stubhub.  I know pre-sales aren't always held by the band, but for a company to have every non festival date up for sale with an added non optional digital download tacked on, this has to have been ok'd by the band. This is just bullshit.  Go do some transcendental meditation and a couple of sun salutations to that.
Title: Re: Gilt City Presale
Post by: EverythingChanges on Mar 12, 2015, 07:44 AM
Quote from: Fully on Mar 12, 2015, 07:04 AM
HEY BAND! BAND MANAGEMENT! CC!  This gilt pre-sale is bullshit. You ask your long time fans to join your fan club for a pre-sale that has very few tickets. Then a day or two later you have this pre-sale with a copy of the album tacked on. An album lots of us have already fucking bought,  I might add, just to up your first week sales of it. Plus,  you don't send us an email letting us know it's happening, so we might be able to get tickets. Maybe because you are too embarrassed to admit that you  roofied all of us with roll call (which has always sucked in the customer service dept btw) and now you are just straight up having your way with us and taking selfies while you do it.

Yeah,  it's nice you guys are making money. I'm going to keep letting you find new ways to convince me to part with my school teacher big dawg salary. Just know that this is a sad way to exploit your fans. I understand pre-sales are a great way to make more money for everyone,  but exactly how many tickets are going to be left for us on Friday. How many of us are going to be forced to go to stubhub.  I know pre-sales aren't always held by the band, but for a company to have every non festival date up for sale with an added non optional digital download tacked on, this has to have been ok'd by the band. This is just bullshit.  Go do some transcendental meditation and a couple of sun salutations to that.

:thumbsup:

This is bullshit. I got royally screwed in the Monday presale, because my roll call membership needed "reset", so I lost out on even the chance at seats even though I paid to be a roll call member. And now this stupid presale worries me even more. I really hope I can score decent seats at my shows now. I don't want the MP3, I've already bought the vinyl...
Title: Re: Gilt City Presale
Post by: ericm on Mar 12, 2015, 07:44 AM
Quote from: Vibrations on Mar 11, 2015, 11:36 PM
So, how is Giltcity supplying all these good seats?

Since it's tied in with the record download, I'm figuring the band has given it's approval, and the tix most likely come from what they're given for their presales. Which would mean to me it comes out of tix available in the RC pre sales.

I don't see a company like Gilt having arrangements with promoters or venues across the country to get their own deal for tix. I guess it's possible, but I wouldn't think very probable.

Title: Re: Gilt City Presale
Post by: subinai on Mar 12, 2015, 08:04 AM
Agreed
Title: Re: Gilt City Presale
Post by: Mahgeetah34 on Mar 12, 2015, 08:24 AM
Now now, the album download isn't that big of a deal since its the regular version and I'll still have to buy deluxe just for 3-4 extra songs. No email is odd, but this presale really helped me out since I caught it at the right time and happened to miss out on Monday's roll call sale.  :drum:
Title: Re: Gilt City Presale
Post by: tdb810 on Mar 12, 2015, 08:39 AM
All I keep thinking of is the phrase "jumped the shark" in reference to the time frame when Ground Control and Roll Call became involved with our beloved band.

That said, I will continue to see the band whenever I can, but refuse to jump through hoops like this. 
Title: Gilt City Presale
Post by: BigHerm on Mar 12, 2015, 09:23 AM

Quote from: Fully on Mar 12, 2015, 07:04 AM
HEY BAND! BAND MANAGEMENT! CC!  This gilt pre-sale is bullshit. You ask your long time fans to join your fan club for a pre-sale that has very few tickets. Then a day or two later you have this pre-sale with a copy of the album tacked on. An album lots of us have already fucking bought,  I might add, just to up your first week sales of it. Plus,  you don't send us an email letting us know it's happening, so we might be able to get tickets. Maybe because you are too embarrassed to admit that you  roofied all of us with roll call (which has always sucked in the customer service dept btw) and now you are just straight up having your way with us and taking selfies while you do it.

Yeah,  it's nice you guys are making money. I'm going to keep letting you find new ways to convince me to part with my school teacher big dawg salary. Just know that this is a sad way to exploit your fans. I understand pre-sales are a great way to make more money for everyone,  but exactly how many tickets are going to be left for us on Friday. How many of us are going to be forced to go to stubhub.  I know pre-sales aren't always held by the band, but for a company to have every non festival date up for sale with an added non optional digital download tacked on, this has to have been ok'd by the band. This is just bullshit.  Go do some transcendental meditation and a couple of sun salutations to that.
slow clap.


Glad someone said it. It appears they had a lot more tickets too.


Sent from my iPhone using Tapatalk
Title: Re: Gilt City Presale
Post by: Crispy on Mar 12, 2015, 09:40 AM
Quote from: Fully on Mar 12, 2015, 07:04 AM
HEY BAND! BAND MANAGEMENT! CC!  This gilt pre-sale is bullshit. You ask your long time fans to join your fan club for a pre-sale that has very few tickets. Then a day or two later you have this pre-sale with a copy of the album tacked on. An album lots of us have already fucking bought,  I might add, just to up your first week sales of it. Plus,  you don't send us an email letting us know it's happening, so we might be able to get tickets. Maybe because you are too embarrassed to admit that you  roofied all of us with roll call (which has always sucked in the customer service dept btw) and now you are just straight up having your way with us and taking selfies while you do it.

Yeah,  it's nice you guys are making money. I'm going to keep letting you find new ways to convince me to part with my school teacher big dawg salary. Just know that this is a sad way to exploit your fans. I understand pre-sales are a great way to make more money for everyone,  but exactly how many tickets are going to be left for us on Friday. How many of us are going to be forced to go to stubhub.  I know pre-sales aren't always held by the band, but for a company to have every non festival date up for sale with an added non optional digital download tacked on, this has to have been ok'd by the band. This is just bullshit.  Go do some transcendental meditation and a couple of sun salutations to that.

DITTO

/echoes BigHerm's slow clap/
Title: Re: Gilt City Presale
Post by: CountSA on Mar 12, 2015, 10:01 AM
Wow this is some serious bullshit
Title: Re: Gilt City Presale
Post by: Stevie on Mar 12, 2015, 10:02 AM
I dont know.... I had similar feelings of anger after seeing that the tickets I would have bought from Gilt were sold out.  But I have come to realize that I'm only mad because I didn't get tickets.  Many around here were able to take advantage of that so good for those people. 

We go through the same song and dance every time tickets go on sale.  Some people don't get exactly what they wanted and they blow up and we get 10 to 20 page threads about it.  But then the public on sale happens and low and behold the vast majority of people got what they needed. 

By the way, what happened wit the OBH sound check?  I was there but the only sound check i caught wind of was BOH.  There were a good amount of security guys down there and you couldn't stand right up on the stage but the guy i talked to was kind about it and told me to watch from near the soundboard. 
Title: Re: Gilt City Presale
Post by: CountSA on Mar 12, 2015, 10:09 AM
Quote from: Stevie on Mar 12, 2015, 10:02 AM
I dont know.... I had similar feelings of anger after seeing that the tickets I would have bought from Gilt were sold out.  But I have come to realize that I'm only mad because I didn't get tickets.  Many around here were able to take advantage of that so good for those people. 

We go through the same song and dance every time tickets go on sale.  Some people don't get exactly what they wanted and they blow up and we get 10 to 20 page threads about it.  But then the public on sale happens and low and behold the vast majority of people got what they needed. 

By the way, what happened wit the OBH sound check?  I was there but the only sound check i caught wind of was BOH.  There were a good amount of security guys down there and you couldn't stand right up on the stage but the guy i talked to was kind about it and told me to watch from near the soundboard.

People are mad because they dropped a decent chunk of $$ to have access to presale tickets.  When the supply of those tickets are drastically cut (as it seems in this case) in order to supply a groupon-esque presale open to anybody, fan club members have the right to be pissed off.
Title: Re: Gilt City Presale
Post by: Stevie on Mar 12, 2015, 10:20 AM
Do we know for a fact that those tickets would have been in the roll call presale? 
Title: Re: Gilt City Presale
Post by: millerjustin on Mar 12, 2015, 10:27 AM
Quote from: Stevie on Mar 12, 2015, 10:02 AM
I dont know.... I had similar feelings of anger after seeing that the tickets I would have bought from Gilt were sold out.  But I have come to realize that I'm only mad because I didn't get tickets.  Many around here were able to take advantage of that so good for those people. 

We go through the same song and dance every time tickets go on sale.  Some people don't get exactly what they wanted and they blow up and we get 10 to 20 page threads about it.  But then the public on sale happens and low and behold the vast majority of people got what they needed. 

By the way, what happened wit the OBH sound check?  I was there but the only sound check i caught wind of was BOH.  There were a good amount of security guys down there and you couldn't stand right up on the stage but the guy i talked to was kind about it and told me to watch from near the soundboard.

In contrast to 2014 MMJ soundcheck, which was totally chill and organic, the 2015 soundcheck was highly guarded.  Right before the guys came down in golf carts to their room, the "Safety" team pushed everyone out of the courtyard at least half way back - one guy in particular was in a gold cart and literally herding people away and doing circles, being a jerk, etc - really set a bad vibe.  This had to be driven by A/R guys, as they sound checked half of Big Decisions before quitting

Title: Re: Gilt City Presale
Post by: ericm on Mar 12, 2015, 10:34 AM
Quote from: Stevie on Mar 12, 2015, 10:20 AM
Do we know for a fact that those tickets would have been in the roll call presale?

Where else would they come from? The band is only allotted a certain amount of tix, and can distribute them however they want. It's not like they get X amount for every type of presale they want to be involved in. They get X total. If they didn't go to Gilt it stands to reason there would've been more RC tix available.

Not cool.
Title: Re: Gilt City Presale
Post by: Stevie on Mar 12, 2015, 10:34 AM
Sorry but what is A/R?  Yeah I agree, that does sound like an abrasive way to go about things.
Title: Re: Gilt City Presale
Post by: CountSA on Mar 12, 2015, 10:40 AM
Quote from: Stevie on Mar 12, 2015, 10:34 AM
Sorry but what is A/R?  Yeah I agree, that does sound like an abrasive way to go about things.

Artists and Repertoire, basically "handlers" for the band.
Title: Re: Gilt City Presale
Post by: Penny Lane on Mar 12, 2015, 10:45 AM
Quote from: Crispy on Mar 12, 2015, 09:40 AM
Quote from: Fully on Mar 12, 2015, 07:04 AM
HEY BAND! BAND MANAGEMENT! CC!  This gilt pre-sale is bullshit. You ask your long time fans to join your fan club for a pre-sale that has very few tickets. Then a day or two later you have this pre-sale with a copy of the album tacked on. An album lots of us have already fucking bought,  I might add, just to up your first week sales of it. Plus,  you don't send us an email letting us know it's happening, so we might be able to get tickets. Maybe because you are too embarrassed to admit that you  roofied all of us with roll call (which has always sucked in the customer service dept btw) and now you are just straight up having your way with us and taking selfies while you do it.

Yeah,  it's nice you guys are making money. I'm going to keep letting you find new ways to convince me to part with my school teacher big dawg salary. Just know that this is a sad way to exploit your fans. I understand pre-sales are a great way to make more money for everyone,  but exactly how many tickets are going to be left for us on Friday. How many of us are going to be forced to go to stubhub.  I know pre-sales aren't always held by the band, but for a company to have every non festival date up for sale with an added non optional digital download tacked on, this has to have been ok'd by the band. This is just bullshit.  Go do some transcendental meditation and a couple of sun salutations to that.

DITTO

/echoes BigHerm's slow clap/

Nicely said, Fully.
Title: Re: Gilt City Presale
Post by: Santo on Mar 12, 2015, 10:53 AM
Quote from: CountSA on Mar 12, 2015, 10:09 AM
Quote from: Stevie on Mar 12, 2015, 10:02 AM
I dont know.... I had similar feelings of anger after seeing that the tickets I would have bought from Gilt were sold out.  But I have come to realize that I'm only mad because I didn't get tickets.  Many around here were able to take advantage of that so good for those people. 

We go through the same song and dance every time tickets go on sale.  Some people don't get exactly what they wanted and they blow up and we get 10 to 20 page threads about it.  But then the public on sale happens and low and behold the vast majority of people got what they needed. 

By the way, what happened wit the OBH sound check?  I was there but the only sound check i caught wind of was BOH.  There were a good amount of security guys down there and you couldn't stand right up on the stage but the guy i talked to was kind about it and told me to watch from near the soundboard.

People are mad because they dropped a decent chunk of $$ to have access to presale tickets.  When the supply of those tickets are drastically cut (as it seems in this case) in order to supply a groupon-esque presale open to anybody, fan club members have the right to be pissed off.

The biggest issue with the pre-sale is the customer service. Its been four days since the pre-sale and some are still trying to get money back from tickets they didn't get. In most cases its hundreds of dollars. It doesn't sound like it will be resolved before the public on-sale, So yeah, I'd be furious too.

I got my tickets, so I'm happy this go around, but I've had to deal with Wonderful Union customer service, and its horrific. It takes days to get a simple question answered. They change the terms of the sale or blame you for their technical difficulties. They close call tickets before its solved, so you have to start over if you want to get it resolved.  Its on you to prove them wrong. It really feels like you are being gaslighted when dealing with WU.

EDIT: I started spouting off before I read Fully's Gilt City post. I totally agree. My rant on WU stands though.
Title: Re: Gilt City Presale
Post by: joey_rogo on Mar 12, 2015, 10:58 AM
Wait so, this was an entirely separate presale, for EVERY show, available to ANYONE?!

When I saw this thread, I thought "Gilt City" was a venue in the UK and you all were discussing what seats you got.
Title: Re: Gilt City Presale
Post by: ultravisitor on Mar 12, 2015, 11:02 AM
This is bullshit.

I had Roll Call Deluxe, and I nearly missed out on all of those tickets.

I'm on the Gilt City mailing list, so I knew about the presale as soon as it started, but I didn't want to chance not being able to specify GA for those tickets, and people who bought hours after that presale started--and hours after I almost bought tickets--ended up getting GA.

This is the worst managed ticket sale I have ever experienced.
Title: Re: Gilt City Presale
Post by: tdb810 on Mar 12, 2015, 11:06 AM
Quote from: joey_rogo on Mar 12, 2015, 10:58 AM
Wait so, this was an entirely separate presale, for EVERY show, available to ANYONE?!

When I saw this thread, I thought "Gilt City" was a venue in the UK and you all were discussing what seats you got.

Yup, Joey! Insane, right?  So disappointing.   :embarrassed:
Title: Re: Gilt City Presale
Post by: APR on Mar 12, 2015, 11:21 AM
While this presale did help some people, overall it stinks.  The band's biggest fans likely already purchased the album in some form and regardless if they paid or did not pay to be Roll Call, to make them pay extra for tickets that include something they already purchased isn't cool.  No one is has to pay the extra, but how can we not be willing to do so as the sale promises great seats?  Ticketmaster won't have these seats available tomorrow.

I get supply and demand.  I've been thru tons of Pearl Jam ticket sale glitches, but this past week takes the cake.  Please have a better system next tour.
Title: Re: Gilt City Presale
Post by: Woldie on Mar 12, 2015, 11:26 AM
Quote from: ultravisitor on Mar 12, 2015, 11:02 AM
This is bullshit.

I had Roll Call Deluxe, and I nearly missed out on all of those tickets.

I'm on the Gilt City mailing list, so I knew about the presale as soon as it started, but I didn't want to chance not being able to specify GA for those tickets, and people who bought hours after that presale started--and hours after I almost bought tickets--ended up getting GA.

This is the worst managed ticket sale I have ever experienced.

My feelings exactly.  If there are no remaining GA/Pit options for the upcoming sale, I am going to be furious.
Title: Re: Gilt City Presale
Post by: joey_rogo on Mar 12, 2015, 11:30 AM
Quote from: tdb810 on Mar 12, 2015, 11:06 AM
Quote from: joey_rogo on Mar 12, 2015, 10:58 AM
Wait so, this was an entirely separate presale, for EVERY show, available to ANYONE?!

When I saw this thread, I thought "Gilt City" was a venue in the UK and you all were discussing what seats you got.

Yup, Joey! Insane, right?  So disappointing.   :embarrassed:

The craziest part is how seemingly nobody knew about this until it had already started.
Title: Re: Gilt City Presale
Post by: Woldie on Mar 12, 2015, 11:35 AM
And I feel the need to add that I could see the validity of this if there were tickets left after this weekend.  The fact that so many of us have paid significant amounts of money to have access to pre-sales, only to have most of us (and yes, "most" is my estimation) crossing our fingers for the upcoming public and semi-public pre-sales or throwing more money at this ridiculous Gilt City Gamble, makes me furious.  I am now a member of this fan club through twenty-fucking-seventeen, and I am feeling increasingly rooked.
Title: Re: Gilt City Presale
Post by: ericm on Mar 12, 2015, 11:39 AM
Quote from: joey_rogo on Mar 12, 2015, 11:30 AM
Quote from: tdb810 on Mar 12, 2015, 11:06 AM
Quote from: joey_rogo on Mar 12, 2015, 10:58 AM
Wait so, this was an entirely separate presale, for EVERY show, available to ANYONE?!

When I saw this thread, I thought "Gilt City" was a venue in the UK and you all were discussing what seats you got.

Yup, Joey! Insane, right?  So disappointing.   :embarrassed:

The craziest part is how seemingly nobody knew about this until it had already started.

Yup. Just added insult to injury.   They should have at least let it be known there would be this presale in addition to the RC one,IMO. It comes across as very sneaky, and like they tried to slip this past us by keeping us in the dark about it.

Not to mention the double whammy of tying in the album download purchase. Like Apr said, who wouldn't pay for that again in order to secure a sweet seat, especially if they got shut out of tix in the RC presale?

Title: Re: Gilt City Presale
Post by: ellisintransit on Mar 12, 2015, 11:39 AM
Quote from: APR on Mar 12, 2015, 11:21 AM
While this presale did help some people, overall it stinks.  The band's biggest fans likely already purchased the album in some form and regardless if they paid or did not pay to be Roll Call, to make them pay extra for tickets that include something they already purchased isn't cool.  No one is has to pay the extra, but how can we not be willing to do so as the sale promises great seats?  Ticketmaster won't have these seats available tomorrow.

I get supply and demand.  I've been thru tons of Pearl Jam ticket sale glitches, but this past week takes the cake.  Please have a better system next tour.
AMEN

This is what happens when you link up with the major labels.  Synergy!  They leverage the band's homegrown fan base via their vested interests- ground_(ctrl) (I refuse to use their new lie of a moniker), social media and lifestyle blogs.  They're drawing traffic to places they have a stake in or have made deals with, and sell more albums to people who already own them to get to stuff that should already be available to the people they sold fan club subscriptions to.  I'm sure it's cynical, but I imagine a group of label staff sitting around a big table and saying, "what's a few cracked eggs when we're trying to make a golden omelet?", all in the name of moving a few more units. 

This line from the Billboard article about their manager joining Red Light was interesting to me:
http://bit.ly/1AhMdVb (http://bit.ly/1AhMdVb)

"Jim had the same sense and sensibility as I did," says Martinovich, "basically telling me, 'here we are 10 years on and nothing's gone wrong, they've always been cool people, we love you, we love them, why not? If you think it's going to be good for you and you think it's going to be good for us, give it a shot.

Martinovich does see potential synergies and resources for both his clients and himself in joining Capshaw and a firm with some 200 artists, along with interests in branding, venues, festivals, labels, and other ventures. "In this order of priority, my first goal is to tap into the resources that Red Light has in the spirit of allowing My Morning Jacket to prosper and grow, as well as Pres Hall, Flight [of the Conchords], or whomever I work with."

I'm not a music industry type, but with the management team growing and the licensing deal with Capitol, you can see what they're doing.  Most of us here are going to jump through whatever hoops it takes to get access to our favorite band, so they don't have to worry about us.  They're worrying about all the people who haven't been exposed to them yet.  I saw someone in another thread talking about how much better the Pearl Jam fan club is than what we've been treated to in Roll Call.  I've been a Third Man records Vault subscriber since their very first one.  They used a terrible ground_(ctrl)-style company for the first couple of years (Modlife) before switching to an in-house fan club a couple of years ago.  Since they made that switch the ticket pre-sales have been smooth and any problems with shipping or money is made right with the quickness.  I imagine that's because they don't have to also worry selling Guns N Roses, or Linkin Park, or Backstreet Boys  fan clubs too. 

I just can't wait to finally hear the album, so hopefully all my cynicism washes away with whatever beautiful tones MMJ put on tape for us.
Title: Re: Gilt City Presale
Post by: Sassbox on Mar 12, 2015, 11:52 AM
Quote from: ultravisitor on Mar 12, 2015, 11:02 AM
This is bullshit.

I had Roll Call Deluxe, and I nearly missed out on all of those tickets.

I'm on the Gilt City mailing list, so I knew about the presale as soon as it started, but I didn't want to chance not being able to specify GA for those tickets, and people who bought hours after that presale started--and hours after I almost bought tickets--ended up getting GA.

This is the worst managed ticket sale I have ever experienced.
Unless it's an all GA venue, no one knows whether they got GA or seats yet via Gilt.

I agree with the overall sentiments here. The seemingly tiny RC presale ticket allotment coupled with this Gilt offering at a premium is a giant FU to those of us who shell out money to join a fan club, only to deal with shoddy customer service and glitchy presales year after year after year.


I can't wait to argue with venue staff about early entry this tour when WU drops the ball yet again :rolleyes: :rolleyes: :rolleyes:
Title: Re: Gilt City Presale
Post by: ellisintransit on Mar 12, 2015, 12:02 PM
Quote from: Sassbox on Mar 12, 2015, 11:52 AM
I can't wait to argue with venue staff about early entry this tour when WU drops the ball yet again :rolleyes: :rolleyes: :rolleyes:

Oh lord.  That hadn't crossed my mind, nor whatever the "VIP" experience will be.
Title: Re: Gilt City Presale
Post by: Taterbug on Mar 12, 2015, 12:03 PM
Quote from: Fully on Mar 12, 2015, 07:04 AM
HEY BAND! BAND MANAGEMENT! CC!  This gilt pre-sale is bullshit. You ask your long time fans to join your fan club for a pre-sale that has very few tickets. Then a day or two later you have this pre-sale with a copy of the album tacked on. An album lots of us have already fucking bought,  I might add, just to up your first week sales of it. Plus,  you don't send us an email letting us know it's happening, so we might be able to get tickets. Maybe because you are too embarrassed to admit that you  roofied all of us with roll call (which has always sucked in the customer service dept btw) and now you are just straight up having your way with us and taking selfies while you do it.

Yeah,  it's nice you guys are making money. I'm going to keep letting you find new ways to convince me to part with my school teacher big dawg salary. Just know that this is a sad way to exploit your fans. I understand pre-sales are a great way to make more money for everyone,  but exactly how many tickets are going to be left for us on Friday. How many of us are going to be forced to go to stubhub.  I know pre-sales aren't always held by the band, but for a company to have every non festival date up for sale with an added non optional digital download tacked on, this has to have been ok'd by the band. This is just bullshit.  Go do some transcendental meditation and a couple of sun salutations to that.

Perfectly worded Fully.  Couldn't agree more. 
Title: Re: Gilt City Presale
Post by: Taterbug on Mar 12, 2015, 12:08 PM
I wonder if ticket allotment to 3rd parties was agreed to before the Roll call packages
where offered to the fans and they under estimated the demand.  It looks to me like there are a lot more roll call members now.
Title: Re: Gilt City Presale
Post by: ericm on Mar 12, 2015, 12:08 PM
Quote from: ellisintransit on Mar 12, 2015, 12:02 PM
Quote from: Sassbox on Mar 12, 2015, 11:52 AM
I can't wait to argue with venue staff about early entry this tour when WU drops the ball yet again :rolleyes: :rolleyes: :rolleyes:

Oh lord.  That hadn't crossed my mind, nor whatever the "VIP" experience will be.

On previous tours the VIP was just the Soundcheck passes, and it was the only thing GC seemed to do right. No real issues at all, at least as far as the half dozen or so I went to.
Title: Re: Gilt City Presale
Post by: CountSA on Mar 12, 2015, 12:52 PM
Someone tweeted at Patrick about the presale disaster and he responded:

"I'm so sorry there were issues buying tickets!  Your text helped me become aware, and I'm on it.  #inexcusable

https://twitter.com/patrickhallahan/status/574958735187009537

At least some of the band is aware.

Title: Re: Gilt City Presale
Post by: EverythingChanges on Mar 12, 2015, 12:52 PM
Quote from: millerjustin on Mar 12, 2015, 12:45 PM
THIS IS UNREAL - OUT OF MY MIND PISSED RIGHT NOW


Chat started on 12 Mar 2015, 04:20 PM (GMT+0)


(04:20:52) *** Justin Miller joined the chat ***
(04:20:52) Justin Miller: Hello - I have a question regarding roll call laminates 
(04:22:39) *** Jon joined the chat ***
(04:22:46) Jon: Hi, how can we help you today?
(04:23:25) Justin Miller: hey Jon - quick question on roll call laminates, and in particular at Red Rocks - can you help?
(04:23:45) Jon: What's your question?
(04:24:21) Justin Miller: can we use roll call laminates for early entry at Red Rocks? Are you familiar with the GA lineup process there?
(04:26:53) Jon: I'm not familiar with the venue. I do know that the laminates will grant you early entry (where available). If that's something that can be facilitated at the Red Rocks, then you will be given early entry. More info on that should be available as the event approaches.
(04:28:38) Justin Miller: I'm very familiar with the fine print, but was hoping WU could be more helpful. Incidentally, many RC members, myself included, are incensed over the unannounced Gilt pre-sale. This clearly diluted the RC presale and is a slap in the face to every RC member who joined for pre-sale and has already invested in the album.
(04:31:18) Jon: We're not affiliated with Gilt or their pre-sale, but thank you for the feedback.
(04:33:54) *** Jon left the chat ***
(04:42:09) Justin Miller: Jon ??? Hello?
(04:42:22)  *** Justin Miller has rated the chat Bad ***
(04:42:57) Justin Miller: this is unreal - I'm going to contact the band directly. Same old Ground Control cluster
(04:43:50) *** Justin Miller left the chat ***

Something needs to be done about all of this shit WU and the band's management has thrown at dedicated RC fans this week, assuming management okayed the Gilt presale (they had too).
Title: Re: Gilt City Presale
Post by: EverythingChanges on Mar 12, 2015, 12:54 PM
I'm getting worried about grabbing 2 seats for both Cbus shows tomorrow.  I'll be working, so I will try to snag them when they go on sale.  What's the chance that I will not be able to get good seats now?  Or seats at all?
Title: Re: Gilt City Presale
Post by: Woldie on Mar 12, 2015, 12:55 PM
Quote from: ericm on Mar 12, 2015, 12:08 PM
Quote from: ellisintransit on Mar 12, 2015, 12:02 PM
Quote from: Sassbox on Mar 12, 2015, 11:52 AM
I can't wait to argue with venue staff about early entry this tour when WU drops the ball yet again :rolleyes: :rolleyes: :rolleyes:

Oh lord.  That hadn't crossed my mind, nor whatever the "VIP" experience will be.


On previous tours the VIP was just the Soundcheck passes, and it was the only thing GC seemed to do right. No real issues at all, at least as far as the half dozen or so I went to.

Didn't some Soundchecks (Forecatle 2012?) require a separate ticket for another fee?
Title: Re: Gilt City Presale
Post by: Woldie on Mar 12, 2015, 12:58 PM
And the band's Twitter account is retweeting this Gilt City shite (now sold out) as we type...
Title: Re: Gilt City Presale
Post by: ericm on Mar 12, 2015, 01:04 PM
Quote from: Woldie on Mar 12, 2015, 12:55 PM
Quote from: ericm on Mar 12, 2015, 12:08 PM
Quote from: ellisintransit on Mar 12, 2015, 12:02 PM
Quote from: Sassbox on Mar 12, 2015, 11:52 AM
I can't wait to argue with venue staff about early entry this tour when WU drops the ball yet again :rolleyes: :rolleyes: :rolleyes:

Oh lord.  That hadn't crossed my mind, nor whatever the "VIP" experience will be.


On previous tours the VIP was just the Soundcheck passes, and it was the only thing GC seemed to do right. No real issues at all, at least as far as the half dozen or so I went to.

Didn't some Soundchecks (Forecatle 2012?) require a separate ticket for another fee?

Yes, they were all separate purchases, in addition to the cost of the show ticket.  They were $40 if I remember correctly, and included the show poster but never sold bundled with a show ticket.

You never really got a ticket to the Soundchecks. They sent an email a couple of days before with instructions,and used as a confirmation. They had a master list of names, and you just checked in at the given time, and place. Then we either got a wristband or stick on decal type thing, and waited until we were ushered in.
Title: Re: Gilt City Presale
Post by: EverythingChanges on Mar 12, 2015, 01:08 PM
Quote from: CountSA on Mar 12, 2015, 12:52 PM
Someone tweeted at Patrick about the presale disaster and he responded:

"I'm so sorry there were issues buying tickets!  Your text helped me become aware, and I'm on it.  #inexcusable

https://twitter.com/patrickhallahan/status/574958735187009537

At least some of the band is aware.

I tweeted, everyone else should too.  Point them to the forums so they can read all the wonderful details!
Title: Re: Gilt City Presale
Post by: Angelo on Mar 12, 2015, 01:46 PM
Quote from: EverythingChanges on Mar 12, 2015, 01:08 PM
Quote from: CountSA on Mar 12, 2015, 12:52 PM
Someone tweeted at Patrick about the presale disaster and he responded:

"I'm so sorry there were issues buying tickets!  Your text helped me become aware, and I'm on it.  #inexcusable

https://twitter.com/patrickhallahan/status/574958735187009537

At least some of the band is aware.

I tweeted, everyone else should too.  Point them to the forums so they can read all the wonderful details!
Thanks for pointing this out. I responded to thread on Twitter and told Patrick to look out for the thread containing all of the horror stories. It's good to see someone in the band is aware and has acknowledged publicly.
Title: Re: Gilt City Presale
Post by: parkervb on Mar 12, 2015, 02:08 PM
Quote from: joey_rogo on Mar 12, 2015, 10:58 AM
Wait so, this was an entirely separate presale, for EVERY show, available to ANYONE?!

When I saw this thread, I thought "Gilt City" was a venue in the UK and you all were discussing what seats you got.

same fuckin thing here. It wasn't til Fully tweeted at Jim and Tom that I looked at it.  This is complete BS and a slap in the face especially with this whole Deluxe Roll Call money grab. 
Title: Re: Gilt City Presale
Post by: Sassbox on Mar 12, 2015, 02:20 PM
Quote from: Taterbug on Mar 12, 2015, 12:08 PM
I wonder if ticket allotment to 3rd parties was agreed to before the Roll call packages
where offered to the fans and they under estimated the demand.  It looks to me like there are a lot more roll call members now.
That's very possible. I don't have a problem with multiple presales or even paying a premium for a digital download I don't need (let alone the four I bought yesterday),  but a heads up from WU would have been nice.

They're touting themselves as the liaison between fans and the band, so they should deliver as such.
Title: Re: Gilt City Presale
Post by: bhyman on Mar 12, 2015, 02:40 PM
I'm totally pissed off as well. A little head's up to roll call members would have been the proper thing to do. I hope there are some folks who bought a few extra tickets to the show in order to help out Roll Caller's that get shut out. If I don't get my tickets tomorrow I will need some help. I'm not missing the Athens show, and hope I don't have to pay some scumbag for tickets on StubHub.

Glad the band is aware. Feels like the same debacle suffered by my deadhead friend's getting shut out of the Fare Thee Well shows. Too many "music biz" people making money at the expense of the band and the real fans.
Title: Re: Gilt City Presale
Post by: APR on Mar 12, 2015, 02:58 PM
Wow millerjustin.  That is not right!  I've never heard of or seen a customer service rep from a chat ever just bail like that.   They always stay on until the customer signs off after some cheerful banter and thank yous.

The early entry stuff was kind of last minute last tour..... if in fact it was happening for a particular show and especially where the line was supposed to be forming.  I wouldn't worry about early entry yet.  That's several months away.  I think WU has their hands full with other issues right about now.

I'm sure the band knows about the problems.  I saw Bo after Newport shortly after the Forum changed in 2012.  I didn't even mention anything, but he just volunteered that he knew about the website change and he was "on it" and looking into getting it right.

I think the band will eventually make up for all this crap.  As Ellis said though, once listening to the greatness of the new album, and once the summer shows start much will be forgiven.

Good luck tomorrow EverythingChanges.... I know how important getting good tix is for you/us.
Title: Re: Gilt City Presale
Post by: itrainmonkeys on Mar 12, 2015, 03:22 PM
It's never fun when you feel like a hardcore fan of a band who goes out of their way to buy anything they release and go to as many shows as possible and be treated so poorly by the "fan club" for that particular band.

The complaints have been coming for years but there's no sign of change from grndCTRL aka Wonderful Union. Looks like we just have to keep gritting our teeth and dealing with it.
Title: Re: Gilt City Presale
Post by: millerjustin on Mar 12, 2015, 04:37 PM
they are neither Wonderful, nor are they a union.

Title: Re: Gilt City Presale
Post by: AlisonHarris on Mar 12, 2015, 04:50 PM
Hello All,

The Gilt City pre-sale had no impact on the allotment of tickets available for Roll Call pre-order. They are two completely separate pre-sales. Please send any and all of your concerns to info@mymorningjacket.com and we'll respond to everyone individually.

Thanks,
Alison
Title: Re: Gilt City Presale
Post by: Woldie on Mar 12, 2015, 04:56 PM
Why individually?  Addressing the issue right here would be some welcome transparency.
Title: Re: Gilt City Presale
Post by: ericm on Mar 12, 2015, 05:14 PM
Quote from: AlisonHarris on Mar 12, 2015, 04:50 PM
Hello All,

The Gilt City pre-sale had no impact on the allotment of tickets available for Roll Call pre-order. They are two completely separate pre-sales. Please send any and all of your concerns to info@mymorningjacket.com and we'll respond to everyone individually.

Thanks,
Alison

Sorry but I ain't buying that one. They're obviously two different presales but EVERY band only gets so many tix allotted to them for presales. If they want to have one fan club one, or three separate ones it doesn't matter. The total amount of tix remains the same. It's not like bands get 10% of tix for this presale, and 10% for that one. If this wasn't the case why wouldn't they sell all the tix through their own presales or promotions?  Because the promoters, and sellers like TM/LN want their cut, and won't allow it. They're not giving up more than X amount of tickets and fees to anyone.

A better question is why don't you guys buy up extra tix from the promoters, on top of the allotted %,pay their ticket fees, and have more to offer in presales?  I doubt anyone here would complain about a couple of extra bucks in fees  (that they would have to pay to TM anyway) as long as they got tix in the RC presale, and didn't have to fight the entire public at the General sale.
Title: Re: Re: Gilt City Presale
Post by: Fully on Mar 12, 2015, 05:17 PM
Quote from: Woldie on Mar 12, 2015, 04:56 PM
Why individually?  Addressing the issue right here would be some welcome transparency.
Exactly. Whether those tickets came from the Presale allotment or not,  we got no notice they existed until it was too late to get tickets at certain venues and they eat into what we might be able to buy at the public on-sale. Plus,  if we did buy them we are stuck with numerous digital downloads that we didn't need because we've already bought the album,  but we still have to pay more for these tickets because we have to buy it bundled with the digital download.  It's just a bad way to treat the people who spend a great deal of their disposable income on this band.  I'm  done with this because I've said my piece. Just remember that treating us fairly would be good for business.
Title: Re: Gilt City Presale
Post by: Stevie on Mar 12, 2015, 05:55 PM
Can we please stop tweeting the actual members of the band because we couldnt get tickets?  That's embarrassing.  There are far better ways to go about that.  This thread is regressing fast.
Title: Re: Gilt City Presale
Post by: Taterbug on Mar 12, 2015, 05:55 PM
I have the perfect solution.  Have a pre-sale for the pre-sales pre-sale.  :bath:
Title: Re: Gilt City Presale
Post by: Bernard on Mar 12, 2015, 06:01 PM
Quote from: Stevie on Mar 12, 2015, 05:55 PM
Can we please stop tweeting the actual members of the band because we couldnt get tickets?  That's embarrassing.

Completely disagree.  Complaining on this message board has brought about absolutly no results.  A couple people including myself, start tweeting and we see action.  Like it or not this band is a business.  If the companies they hire to run PR and management don't meet the needs of the fan base, I for one believe they would like to know.  Patrick pretty much confirmed this. 

And it wasn't a "we couldnt get tickets" whahaa gripe.  I paid for tickets i didn't get.  I said days ago i would have rather got shut out.  I could live with that.  The 4 day head ache that followed wasn't worth it.

Roll call members not being able to even access the presale until it was over was a legitimate gripe also.  Unacceptable.
Title: Re: Gilt City Presale
Post by: ericm on Mar 12, 2015, 06:03 PM
Quote from: Taterbug on Mar 12, 2015, 05:55 PM
I have the perfect solution.  Have a pre-sale for the pre-sales pre-sale.  :bath:

That'll work.  :thumbsup:  Especially since we're supposed to believe that none of the tix allotted for one will affect the amount available on another.   :rolleyes: Hell, if we have enough pre, pre, pre sales we could get all the tix.  :wink:
Title: Re: Re: Gilt City Presale
Post by: Fully on Mar 12, 2015, 06:06 PM
Quote from: ericm on Mar 12, 2015, 06:03 PM
Quote from: Taterbug on Mar 12, 2015, 05:55 PM
I have the perfect solution.  Have a pre-sale for the pre-sales pre-sale.  :bath:

That'll work.  :thumbsup:  Especially since we're supposed to believe that none of the tix allotted for one will affect the amount available on another.   :rolleyes: Hell, if we have enough pre, pre, pre sales we could get all the tix.  :wink:
But we'll need to pay to join the Presale Presale fan club and then have to pay twenty dollars more to get the pre-sale pre-sale t-shirt so we can qualify to be able to buy the digital downloads plus pre-sale fan club membership so we can get the actual tickets for the show of which there will only be two per show guaranteed.
Title: Re: Gilt City Presale
Post by: oistheone on Mar 12, 2015, 06:27 PM
For anyone who missed out on all the other presales, I'm happy to report that I will be offering an exclusive presale tonight at 11PM. PayPal me $40 for your unique presale code.

Presale access not guaranteed
Title: Re: Gilt City Presale
Post by: Stevie on Mar 12, 2015, 06:41 PM
Quote from: Bernard on Mar 12, 2015, 06:01 PM
Quote from: Stevie on Mar 12, 2015, 05:55 PM
Can we please stop tweeting the actual members of the band because we couldnt get tickets?  That's embarrassing.

Completely disagree.  Complaining on this message board has brought about absolutly no results.  A couple people including myself, start tweeting and we see action.  Like it or not this band is a business.  If the companies they hire to run PR and management don't meet the needs of the fan base, I for one believe they would like to know.  Patrick pretty much confirmed this. 

And it wasn't a "we couldnt get tickets" whahaa gripe.  I paid for tickets i didn't get.  I said days ago i would have rather got shut out.  I could live with that.  The 4 day head ache that followed wasn't worth it.

Roll call members not being able to even access the presale until it was over was a legitimate gripe also.  Unacceptable.

I understand the frustration, ive been there, i just think there has to be a better way to go about it.  There has got to be some middle ground between bitching in a forum (which is the equivalent of screaming into a pillow) and posting a complaint on patrick's twitter after he had just posted about how excited he is for the tour.  And if you must tweet, maybe be a bit more diplomatic than  "i don't love spending $40 just to have no tickets available! not cool."

For one it doesnt explain the situation correctly and for two it just comes off as having zero respect for someone who probably had nothing to do with it.  I cringed when i read that.  The more we act like that the less we will enjoy all of this and the less they will too.  Let's be adults. 
Title: Re: Gilt City Presale
Post by: Santo on Mar 12, 2015, 08:06 PM
Quote from: oistheone on Mar 12, 2015, 06:27 PM
For anyone who missed out on all the other presales, I'm happy to report that I will be offering an exclusive presale tonight at 11PM. PayPal me $40 for your unique presale code.

Presale access not guaranteed

What browser do I need?
Title: Re: Gilt City Presale
Post by: Sassbox on Mar 12, 2015, 08:12 PM
Quote from: Santo on Mar 12, 2015, 08:06 PM
Quote from: oistheone on Mar 12, 2015, 06:27 PM
For anyone who missed out on all the other presales, I'm happy to report that I will be offering an exclusive presale tonight at 11PM. PayPal me $40 for your unique presale code.

Presale access not guaranteed

What browser do I need?
it doesn't matter, since none of them work.
Title: Re: Gilt City Presale
Post by: Mahgeetah34 on Mar 12, 2015, 08:14 PM
Quote from: Santo on Mar 12, 2015, 08:06 PM
Quote from: oistheone on Mar 12, 2015, 06:27 PM
For anyone who missed out on all the other presales, I'm happy to report that I will be offering an exclusive presale tonight at 11PM. PayPal me $40 for your unique presale code.

Presale access not guaranteed

What browser do I need?

AOL 5.0 or Netscape
Title: Re: Gilt City Presale
Post by: Fully on Mar 12, 2015, 09:11 PM
http://open.spotify.com/track/0wNP3UlDMf2CxPyJyNOHVD (http://open.spotify.com/track/0wNP3UlDMf2CxPyJyNOHVD)
Title: Re: Gilt City Presale
Post by: MusiKel Mama on Mar 12, 2015, 09:22 PM
Quote from: Fully on Mar 12, 2015, 09:11 PM
http://open.spotify.com/track/0wNP3UlDMf2CxPyJyNOHVD (http://open.spotify.com/track/0wNP3UlDMf2CxPyJyNOHVD)
Well played, sister <3
Title: Re: Gilt City Presale
Post by: logan5ive on Mar 12, 2015, 10:15 PM
Anyone gotten a voucher email for Chicago yet?
Title: Re: Gilt City Presale
Post by: MMJCOBRA on Mar 12, 2015, 10:24 PM
I do think the complaining has reached epic proportions in relateion to the number of fans impacted.

Three things remember.  First, sh!t happens and nothing is guaranteed.  I understand the difficulties experienced by several on here but I've also heard incredible responses by fans who have been able to secure premium seats (first ten rows pit or first few rows in the balcony).  This shows that a lot of time went into getting the best tickets into the hands of their hard core fans.  I was able to get great seats to three different shows.  This is not the case for many "fan clubs"

Second, we are fans...HELLO  FANATICS....so of course, we are emotionally tied to this band.  While all the pissing and moaning on a message board is not the most constructive exploit, it's understandable considering the passion we all have.

Third, the OBH announcment is only about four months away!!! loL

Title: Re: Gilt City Presale
Post by: Woldie on Mar 12, 2015, 10:46 PM
While I would not use Twitter to reach out to band members and make them aware of what I perceive to be unfair/undesirable business practices being used by their fan club host company, I cannot condemn others for using it.  Isn't that ease of access part of what draws artists and fans alike to Twitter?  There are ways of making one's Twitter account and tweets more private than most of the MMJ guys do, but they choose not to use them.  That transparency is part of its allure to all parties.  No one is sitting outside of Patrick's house (I hope), demanding an opportunity to voice her/his concerns.  People are resorting to social media.  True, it would be a shame if this resulted in less communication between us and members of the band, but that is one of the many consequences that may result from what many consider to be poor choices when it comes to ticket sales.

"Presale access not guaranteed."  - I'm reading accusations of entitlement into that volley, and I frankly do not see that in this thread.  I did not get the tickets I wanted for Chicago, and was keeping my fingers crossed for some good luck in the upcoming public sales. Was I disappointed that I opened the RC Chicago ticketing page right at 10am local, only to find Pit listed as "Sold Out?"  Absolutely!  Did I wish that WU had more desirable tickets to offer RC Members?  Yup!  It wasn't until this Gilt City promotion reared its head that I began to feel that perhaps my access to tickets via WU was insufficient.  That fairly sums up my train of thought throughout the presale rollercoaster that was this week.  I don't fee l that I was guaranteed anything.  I did, however, pay for some special access, and I do not feel that I have received it.

As for the notion that venting on this forum is the equivalent of screaming into a pillow, didn't the post by AlisonHarris invalidate this more effectively than I ever could?

Title: Re: Gilt City Presale
Post by: ericm on Mar 12, 2015, 10:56 PM
Quote from: unravelled on Mar 12, 2015, 10:24 PM
I do think the complaining has reached epic proportions in relateion to the number of fans impacted.

Three things remember.  First, sh!t happens and nothing is guaranteed.  I understand the difficulties experienced by several on here but I've also heard incredible responses by fans who have been able to secure premium seats (first ten rows pit or first few rows in the balcony).  This shows that a lot of time went into getting the best tickets into the hands of their hard core fans.  I was able to get great seats to three different shows.  This is not the case for many "fan clubs"

Second, we are fans...HELLO  FANATICS....so of course, we are emotionally tied to this band.  While all the pissing and moaning on a message board is not the most constructive exploit, it's understandable considering the passion we all have.

Third, the OBH announcment is only about four months away!!! loL

So you're ok with this Gilt Presale, and how it was handled?  I too was lucky,and got tix to the shows I wanted through the RC presale but that doesn't mean I like what they did here with Gilt or excuse them for it being handled the way it was.

It's my opinion this presale took tix out of the hands of Roll Callers, and  that's not cool with me. Maybe next time it's you or me who get shut out of RC tix, and have to decide if we want to pay for several downloads of an album we already committed to purchase, in order to get Gilt tix to the shows we want.
Title: Re: Gilt City Presale
Post by: WonderfulUnion on Mar 12, 2015, 11:22 PM
Hi everyone, I'm with Wonderful Union. I've been reading your messages and want you to know that we're here to help. Justin, I'm sorry to read that your chat was closed. That should not have happened and I emailed you to make sure that you get to have all of your questions answered.

If anyone has questions, please reach out to us directly. Our email address is help@wonderfulunion.com.
Title: Re: Gilt City Presale
Post by: logan5ive on Mar 12, 2015, 11:57 PM
Quote from: armando on Mar 11, 2015, 08:22 PM
Quote from: logan5ive on Mar 11, 2015, 08:09 PM
I got a confirmation email but have not gotten an email specifying what seat I got.  Has anyone gotten a seat assignment email?

Chatted with a Gilt customer service rep and he said we'd be receiving vouchers after 24 hours with seat assignments.

I just chatted with Catherine and she said that since the tickets are coming from TM it would be another day or two before vouchers are sent.   :angry:
Title: Re: Gilt City Presale
Post by: armando on Mar 13, 2015, 06:33 AM
Quote from: logan5ive on Mar 12, 2015, 11:57 PM
Quote from: armando on Mar 11, 2015, 08:22 PM
Quote from: logan5ive on Mar 11, 2015, 08:09 PM
I got a confirmation email but have not gotten an email specifying what seat I got.  Has anyone gotten a seat assignment email?

Chatted with a Gilt customer service rep and he said we'd be receiving vouchers after 24 hours with seat assignments.

I just chatted with Catherine and she said that since the tickets are coming from TM it would be another day or two before vouchers are sent.   :angry:

Interesting. I've only received one of two vouchers for Atlanta and there was no seat assignment anywhere. Chatted with Gilt City customer service again and they said the Fox Theatre would be handling seat assignments. Ugh. Emailed the Fox Theatre to get details.
Title: Re: Gilt City Presale
Post by: mahg33ta on Mar 13, 2015, 09:47 AM
my $0.02, not that anyone asked, is that it's ridiculous to have a gilt city sale before tickets go on sale to the public.   The timing is just so wrong, especially after the troubles with roll call presale.   In fact ,the whole deluxe/non-deluxe roll call with 10 and 10:30 start times for ticket purchases feels like such a lame attempt to manipulate sales into maximum profit.

Title: Re: Gilt City Presale
Post by: itrainmonkeys on Mar 13, 2015, 10:30 AM
Quote from: unravelled on Mar 12, 2015, 10:24 PM
I do think the complaining has reached epic proportions in relateion to the number of fans impacted.

Three things remember.  First, sh!t happens and nothing is guaranteed.  I understand the difficulties experienced by several on here but I've also heard incredible responses by fans who have been able to secure premium seats (first ten rows pit or first few rows in the balcony).  This shows that a lot of time went into getting the best tickets into the hands of their hard core fans.  I was able to get great seats to three different shows.  This is not the case for many "fan clubs"

Second, we are fans...HELLO  FANATICS....so of course, we are emotionally tied to this band.  While all the pissing and moaning on a message board is not the most constructive exploit, it's understandable considering the passion we all have.

Keep in mind that this is not just an isolated incident. If this was the ONLY thing that Roll Call/Wonderful Union had messed up then it'd be a different story.

We have been dealing with issues similar to this FOR YEARS. I think the amount of complaints are reasonable considering most of us have reached the boiling point of anger. I have been paying for years to be part of a fan club that doesn't deliver on it's promises and makes it more difficult at times for roll call members. It's insane.

Also, I see people saying there has to be a middle ground between bitching on a forum and tweeting the band. To that I'd say: There IS a middle ground. We've tried using it and it didn't work. It's called e-mailing the band and Roll Call/Wonderful Union and trying to get results. I know I personally have opened many tickets at Wonderful Union and I"ve also sent my fair share of e-mails. I'm absolutely sure others have as well. And what results do we get? Pretty much none. Complaints fall on deaf ears and are replied with "Thank you for your feedback, we hope to improve Roll Call going forward."


Others had a smoother process with these pre-sales. That's great. But does that mean all the people who have dealt with years of problems with something they pay good money for should just accept it?  I've hoped for years that Roll Call would change but so far it's the same old thing.
Title: Re: Gilt City Presale
Post by: ALady on Mar 13, 2015, 01:12 PM
#teamFully forever but also hedged my bets with some Gilt City tix after the utter disappointment of the Roll Call sale. Never again!

:bath: :beer:  :kiss:
Title: Re: Gilt City Presale
Post by: Goldeneagle on Mar 13, 2015, 11:05 PM
I'm a roll call long-timer and totally missed the presale due to a last minute trip to snowshoe WV which is a complete dead zone- and I forgot frankly. My calendar reminder was no use since I didn't even carry my phone.

Anyways I got in on this Gilt city deal. Went through them for sound check in atl in past so yeah it's not cool.  But I need my tix.
No seat assignments- was told I would get an email on Sat.  I've been patiently waiting.......

I did score pit tix today to st Augustine thru TM app.  Secured a few.
Bonus
Title: Re: Gilt City Presale
Post by: slappymoe on Mar 14, 2015, 11:57 AM
just received this from giltcity regarding the atlanta shows. looks like exact seat locations will be a mystery until day of show.


Adam Kealy, Mar 14, 3:11 PM:
Hi Mike,
Thanks for reaching out! Tickets will be held under purchaser name at box office and available for pick-up on day of performance where you will have access to your seat numbers at this point. All your tickets were purchased in one transaction so it will be seats all together.
Hopefully this helps, but if you have any further queries, please let us know.
Warmest Regards
Adam
Gilt Customer Service Specialist

Mikfred, Mar 14, 3:05 PM:
hi!
i have received my vouchers for both atlanta MMJ shows. 4 each night. thank you.

just curious, when will we know our exact seat locations? will we be notified beforehand, or will we find out only when we hand over our vouchers at will call the day of the show?
thank you for any help you can provide.
Title: Re: Gilt City Presale
Post by: logan5ive on Mar 14, 2015, 12:13 PM
Wow. What a bunch of bull$hit.  :angry:
Title: Re: Gilt City Presale
Post by: RaspberryJam on Mar 14, 2015, 12:21 PM
That's ridiculous.  Report back.
Title: Re: Gilt City Presale
Post by: easy way on Mar 14, 2015, 12:25 PM
As long as the seats are within the designated parameters listed at the point of sale... I'm good! All of those sections are killer!
:cool:
Title: Re: Gilt City Presale
Post by: logan5ive on Mar 14, 2015, 12:31 PM
Just chatted with Paddy at GC...sounds like there's conflicting info with what others have posted...this could turn out bad.

------
Paddy : I'm so sorry for any confusion. You will have the tickets for the event and to redeem the download, however they will not be sent until before it starts.

John: So the voucher will be sent by May 4 when the digital download of the album occurs?

Paddy : Exactly. It will be with you a day or two before that to ensure you can avail of the digital download. Once again, I apologise sincerely for any confusion.

John: Ok. And the voucher will include my seat location?

Paddy : Your ticketmaster tickets will be included, yes, so you will have all of the information at that stage.
Title: Re: Gilt City Presale
Post by: romedawg on Mar 14, 2015, 01:55 PM
I spoke with someone yesterday at Gilt and they said the voucher should come in March 20th... sounds like there is a lot of conflicting info.
Title: Re: Gilt City Presale
Post by: Sassbox on Mar 14, 2015, 02:11 PM
Email confirmation from Gilt says "your voucher, complete with redemption instructions, will be emailed to you within a few hours."

Going to live chat them now.
Title: Re: Gilt City Presale
Post by: joey_rogo on Mar 14, 2015, 02:20 PM
lol
Title: Re: Gilt City Presale
Post by: Sassbox on Mar 14, 2015, 02:50 PM
According to "Megan," vouchers will be emailed by 3/20.

Language I posted above is a "generic message that is sent out with all...vouchers."

These are Ticketmaster tickets. You'll get a separate voucher for each ticket purchased. Download instructions will be on the voucher, but not redeemable until May 4.

I asked Megan to make sure customer service all has the same info as people are getting conflicting reports.
Title: Re: Gilt City Presale
Post by: easy way on Mar 14, 2015, 03:09 PM
We received email confirmation immediately followed by a voucher for each ticket. Each voucher has an identification code. This is how the voucher reads:

"To redeem, print your voucher and bring it, along with a valid photo ID, to the box office on the day of the show. Tickets will be under purchasers name at will call."

*the download instructions are for the album download redeemable on May. 4*
Title: Re: Gilt City Presale
Post by: armando on Mar 14, 2015, 03:13 PM
I emailed the Fox Theatre and just received the following reply:

---
Hi Armando,

We will fill the seats when we have the list from Gilt City. Gilt City purchasers will know which seats they have 1 hour before the show when they pick them up from will call.

Thank you,
K. Smith
---
Title: Re: Gilt City Presale
Post by: LB on Mar 14, 2015, 03:25 PM
Is ticketmaster the only reliable source for tix nowadays?
Title: Re: Gilt City Presale
Post by: LB on Mar 14, 2015, 03:33 PM
-----------------
LB: Hello Megan

Megan: Welcome to Gilt! How can I help you today?

LB: I ordered two tickets to My Morning Jacket each night of their Chicago tour. When/how will I know which seats I purchased?

Megan: Ticketmaster are going to send out the tickets for this event on or before March 20th, when these are received you will have all of the information needed for the show :)

LB: OK, thank you.
Title: Re: Gilt City Presale
Post by: slappymoe on Mar 14, 2015, 04:52 PM
Quote from: easy way on Mar 14, 2015, 12:25 PM
As long as the seats are within the designated parameters listed at the point of sale... I'm good! All of those sections are killer!
:cool:
yeah, it seems weird not knowing exactly where i'm sitting until 1 hour before show time, but i'm thrilled to sit in any of those spots.  let's hope for no unpleasant surprises at will call.
Title: Re: Gilt City Presale
Post by: slappymoe on Mar 15, 2015, 11:27 AM
Quote from: armando on Mar 14, 2015, 03:13 PM
I emailed the Fox Theatre and just received the following reply:

---
Hi Armando,

We will fill the seats when we have the list from Gilt City. Gilt City purchasers will know which seats they have 1 hour before the show when they pick them up from will call.

Thank you,
K. Smith
---
so would it be all that difficult for the fine folks at the fox theater to send us a confirmation e-mail once they have "filled the seats?" the shows are still almost 5 months away, surely someone could find the time between now and then to let us know our seat assignment.

makes one wonder if these seats are really going to be assigned before day of show. is it possible the sooner you get to the will call window, the better your seats will be? a bit more transparency would be welcome.
Title: Re: Gilt City Presale
Post by: armando on Mar 15, 2015, 11:43 AM
I followed up to confirm that the sections promised by Gilt were the ones they'd deliver. Will report back.
Title: Re: Gilt City Presale
Post by: ericm on Mar 15, 2015, 11:45 AM
Quote from: slappymoe on Mar 15, 2015, 11:27 AM
Quote from: armando on Mar 14, 2015, 03:13 PM
I emailed the Fox Theatre and just received the following reply:

---
Hi Armando,

We will fill the seats when we have the list from Gilt City. Gilt City purchasers will know which seats they have 1 hour before the show when they pick them up from will call.

Thank you,
K. Smith
---
so would it be all that difficult for the fine folks at the fox theater to send us a confirmation e-mail once they have "filled the seats?" the shows are still almost 5 months away, surely someone could find the time between now and then to let us know our seat assignment.

makes one wonder if these seats are really going to be assigned before day of show. is it possible the sooner you get to the will call window, the better your seats will be? a bit more transparency would be welcome.

Good points, and I agree about the transparency. I'd also be real interested to know exactly how many tix Gilt got per show.

My thinking is that the list would be in chronological order based on the time you purchased through Gilt. The first one purchasing gets the best seat. I did read where they said all their seats would be together, so it might not really matter all that much depending on the number of them.

I would think for shows that offered both GA, and reserved the first ones to purchase would get the GA, and then they move on to filling the seats.
Title: Re: Gilt City Presale
Post by: Sassbox on Mar 15, 2015, 01:01 PM
Quote from: ericm on Mar 15, 2015, 11:45 AM
Quote from: slappymoe on Mar 15, 2015, 11:27 AM
Quote from: armando on Mar 14, 2015, 03:13 PM
I emailed the Fox Theatre and just received the following reply:

---
Hi Armando,

We will fill the seats when we have the list from Gilt City. Gilt City purchasers will know which seats they have 1 hour before the show when they pick them up from will call.

Thank you,
K. Smith
---
so would it be all that difficult for the fine folks at the fox theater to send us a confirmation e-mail once they have "filled the seats?" the shows are still almost 5 months away, surely someone could find the time between now and then to let us know our seat assignment.

makes one wonder if these seats are really going to be assigned before day of show. is it possible the sooner you get to the will call window, the better your seats will be? a bit more transparency would be welcome.

Good points, and I agree about the transparency. I'd also be real interested to know exactly how many tix Gilt got per show.

My thinking is that the list would be in chronological order based on the time you purchased through Gilt. The first one purchasing gets the best seat. I did read where they said all their seats would be together, so it might not really matter all that much depending on the number of them.

I would think for shows that offered both GA, and reserved the first ones to purchase would get the GA, and then they move on to filling the seats.
Gilt says these tix are coming from Ticketmaster.  I thinks tix will be assigned way in advance of shows.
Title: Re: Gilt City Presale
Post by: armando on Mar 16, 2015, 10:27 AM
Quote from: armando on Mar 15, 2015, 11:43 AM
I followed up to confirm that the sections promised by Gilt were the ones they'd deliver. Will report back.

One more email to the Fox Theatre:

---
Gilt City sold us the tickets saying that we'd receive "Pit (Rows BBB-DDD), Orchestra (Row A-B), or Balcony LRB or LLB (Row CC-DD)" tickets.

Is that correct, that the tickets we receive will be in one of those sections?

REPLY:
Hi Armando,

This is correct.

Thank you,
K. Smith
---

And that's it for that. See y'all at the Fabulous Fox in August!
Title: Re: Gilt City Presale
Post by: bschulze1726 on Mar 17, 2015, 07:10 PM
I received my tickets/seats for Chicago via gilt presale
Title: Re: Gilt City Presale
Post by: Goldeneagle on Mar 17, 2015, 07:10 PM
Just got my tix/seat assignments as well
Center - Row P @ TN theatre directly from Gilt City
:drum:
Title: Re: Gilt City Presale
Post by: logan5ive on Mar 17, 2015, 09:01 PM
Quote from: bschulze1726 on Mar 17, 2015, 07:10 PM
I received my tickets/seats for Chicago via gilt presale

Me too. 1 ticket in 4L, row EE for 6/9.
Title: Re: Gilt City Presale
Post by: johnnYYac on Mar 17, 2015, 09:13 PM
For Chicago night 2, Gilt put me in 3L Row GG. Not too bad.   :smiley:
Title: Re: Gilt City Presale
Post by: Crispy on Mar 17, 2015, 10:10 PM
I must be living right, because gilt got me pit tix for both nights 2 and 3, after having scored pits for night 1 in the RC presale. I feel like I won the lottery.

:cheesy: :cheesy: :cheesy: 
Title: Re: Gilt City Presale
Post by: ericm on Mar 17, 2015, 10:32 PM
Congrats man.  :cool: Super happy for ya.  Nice to hear good things happen to good people. :beer:
Title: Re: Gilt City Presale
Post by: Crispy on Mar 17, 2015, 11:38 PM
Quote from: ericm on Mar 17, 2015, 10:32 PM
Congrats man.  :cool: Super happy for ya.  Nice to hear good things happen to good people. :beer:

Well, I wouldn't know anything about that good people stuff.  :wink:  Looking forward to the shows and the meet ups!
Title: Re: Gilt City Presale
Post by: justbcuzido on Mar 18, 2015, 12:46 PM
Quote from: johnnYYac on Mar 17, 2015, 09:13 PM
For Chicago night 2, Gilt put me in 3L Row GG. Not too bad.   :smiley:

We'll be sitting next to each other. I have 4 tickets for that same spot.
Title: Re: Gilt City Presale
Post by: robb on Mar 18, 2015, 01:08 PM
Quote from: Crispy on Mar 17, 2015, 10:10 PM
I must be living right, because gilt got me pit tix for both nights 2 and 3, after having scored pits for night 1 in the RC presale. I feel like I won the lottery.

:cheesy: :cheesy: :cheesy: 

hot damn!
Title: Re: Gilt City Presale
Post by: Taterbug on Mar 18, 2015, 01:53 PM
Quote from: Crispy on Mar 17, 2015, 10:10 PM
I must be living right, because gilt got me pit tix for both nights 2 and 3, after having scored pits for night 1 in the RC presale. I feel like I won the lottery.

:cheesy: :cheesy: :cheesy:

It must be that golden horseshoe you got,  lucky.   Awesome !!! you'll be an easy target with my glow sticks :thumbsup:
Title: Re: Gilt City Presale
Post by: TheDark on Mar 18, 2015, 07:20 PM
I wonder if they will let us know about the Atlanta seats before the shows.. All are awesome seats, just curious.
Title: Re: Gilt City Presale
Post by: werduga on Mar 22, 2015, 08:33 PM
Unless something changes I dont we will find out about the Atl Fox shows until a couple of hours beforehand. At least that's what the box office told me when I called. Not knowing is disappointing, but hopefully the seats are as advertised!