Roll Call: No download code and no 7" single

[bowwowmeowmeow]

I renewed my Roll Call in July 2016, but I haven't received the live show download code or the holiday 7". UnWonderful Union's response:

"We have not received the End of the year bonus items to begin fulfilling orders. Upon receipt of the merchandise your order will be shipped...

If the code is available it will be included with your end of the year vinyl."

What do they mean "If"? This is the 4th or 5th order -- I've lost count -- that WU has screwed up and I've had to contact them about. Now they're passing the blame onto MMJ. Is there anybody else I can speak to in the organization? It never used to be like this.

[johnnYYac]

Download codes usually come via email.  I received mine, but I already had all the shows available and no new shows were added in 2016, except a Carl solo show. 

I believe all download codes expired on 12/31/16. 

Very few people are happy with WU's management of the Roll Call fan club.  The band hears about it regularly from fans, management does read the Forum from time to time, or they have in the past. 

I feel your pain.

[bowwowmeowmeow]

Well *I* know that download codes come by email at the time of purchase because I've been a member for years now, but UnWonderful Union begs to differ. This shit show is really coming to head. I've only been in a handful of paid fan clubs over the years, but they have always erred on the side of the fans. This is an embarrassment and WU accepts no responsibility.

[searchinbig]

Maybe the band has suspended their relationship (hopefully) with blunderful and have another source.

Starting to wonder at this point if this is the reason we have not heard about 2017 RC renewal.

[justbcuzido]

Maybe the band has suspended their relationship (hopefully) with blunderful and have another source.

Starting to wonder at this point if this is the reason we have not heard about 2017 RC renewal.

That would be nice.. I hope we get our 7" before they suspend their relationship though.

[Derek713]

Deluxe 7" Vinyl Update

Hello,
If you are receiving this message, it's because you purchased a Roll Call Deluxe Membership Package in 2016. We hope you've enjoyed the perks of membership and wanted to give you an update about the exclusive 7" vinyl included with your Deluxe package.
Due to an industry-wide delay, the remaining 7" albums are expected to ship the third week of March. If you've recently moved or need to change the shipping address we have on file, please contact Fan Support to update it.
Thank you,
Roll Call HQ
Wonderful Union
120 K St 3rd Floor
Sacramento, CA 95814

[MMJTX]

well at least we know that there will be one!

[buymycar]

I believe all download codes expired on 12/31/16. 

When I saw that download codes were disappearing from people's accounts, I copied mine before my membership expired. I tried it just now, and it still works. I don't know how much longer it will work, but it didn't expire on 12/31/16.

[bowwowmeowmeow]

Good to know, but WU never sent me one with my 2016 renewal. Instead they claim it may come with my 7". Which at this point is either wrong or a lie.

[CountSA]

One of my codes disappeared from my Dashboard recently.  I opened a "Chat" with WU and they provided another code for me.

[bowwowmeowmeow]

Good to know. I guess I'll try WU again.

[millerjustin]

I used mine this morning (membership expires next week)

[easy way]

I used mine this morning (membership expires next week)

What did you get?

[millerjustin]

I used mine this morning (membership expires next week)

What did you get?

12/02/2011 Bill Graham Civic Auditorium, San Francisco, CA and 11/14/2011 Paradiso, Amsterdam, NL   

couldn't decide so I got both

[DaydreamNation]

Really would love to have the download code I was promised even if I never get the vinyl. I was a first-time roll call purchaser last May. Don't see anything in my dashboard. Any suggestions?

[teej]

So here we are at the end of March and still no indication that the 7" vinyl has been shipped or will be shipped. It is now nearly five months overdue.   

[CountSA]

Really would love to have the download code I was promised even if I never get the vinyl. I was a first-time roll call purchaser last May. Don't see anything in my dashboard. Any suggestions?

Log into your account and open up a chat with WU - I think it's a green button on the bottom of the main MMJ page.

[Mr. White]

So here we are at the end of March and still no indication that the 7" vinyl has been shipped or will be shipped. It is now nearly five months overdue.   

It's now the evening of April 5th, and I still keep coming home and checking the mailbox each and every day thinking maybe today will be the day my MMJ record comes. Am I being stupid, or what ...? End of the year bonus item shouldn't be middle of the following year bonus item. This is kind of unreal.

[bowwowmeowmeow]

Response yesterday:

Venae (Wonderful Union Fan Support)
Apr 6, 3:02 PM PDT

Hello,

We have not received the My Morning Jacket end of the year bonus vinyls to fulfill orders. Upon receipt of the merchandise your order will be shipped to the following address...

[amskinz]

I bet we're gonna have to wait until all the Record Store Day releases are finished for these to be done.