Family Pass Presale Tickets Not Delivered

[Brapp404]

I landed two tix (PIT, row AAA) to the show at the Fox Theatre in Atlanta on 11/1 through the Family Pass presale via Ticketmaster on March 4th. Credit card charged on March 7th. I never received the separate email though from TM with an actual link to the tix. Three calls to TM have been very unsuccessful and no one can find these tickets, a record of them, or track them via the receipt number included in the original email.

Has anyone else had a similar issue with these presale tix? I'm getting pretty desperate, and starting to lose hope that I'm going to miss this show where I think I had the best tickets ever. Any advice appreciated.

[Cameron]

They just delivered red rocks yesterday for the shows in August. Plenty of time. As long as you have the confirmation you're good.

[Brapp404]

Thanks Cameron. Hard tickets in the mail, or electronic via email?

[Cameron]

Electronic. Iirc Fox isn't a TM venue (like RR) so that's why there's a delay.

[Brapp404]

So I got this resolved today by calling the Fox directly. They had the tix and delivered them electronically this evening. Stress level now zero; excitement level 10