My Morning Jacket

My Morning Jacket => The Shows => Topic started by: Brapp404 on Apr 22, 2025, 08:26 PM

Title: Family Pass Presale Tickets Not Delivered
Post by: Brapp404 on Apr 22, 2025, 08:26 PM
I landed two tix (PIT, row AAA) to the show at the Fox Theatre in Atlanta on 11/1 through the Family Pass presale via Ticketmaster on March 4th. Credit card charged on March 7th. I never received the separate email though from TM with an actual link to the tix. Three calls to TM have been very unsuccessful and no one can find these tickets, a record of them, or track them via the receipt number included in the original email.

Has anyone else had a similar issue with these presale tix? I'm getting pretty desperate, and starting to lose hope that I'm going to miss this show where I think I had the best tickets ever. Any advice appreciated.
Title: Re: Family Pass Presale Tickets Not Delivered
Post by: Cameron on Apr 22, 2025, 08:45 PM
They just delivered red rocks yesterday for the shows in August. Plenty of time. As long as you have the confirmation you're good.
Title: Re: Family Pass Presale Tickets Not Delivered
Post by: Brapp404 on Apr 22, 2025, 08:57 PM
Thanks Cameron. Hard tickets in the mail, or electronic via email?
Title: Re: Family Pass Presale Tickets Not Delivered
Post by: Cameron on Apr 22, 2025, 10:53 PM
Electronic. Iirc Fox isn't a TM venue (like RR) so that's why there's a delay.
Title: Re: Family Pass Presale Tickets Not Delivered
Post by: Brapp404 on Apr 23, 2025, 06:52 PM
So I got this resolved today by calling the Fox directly. They had the tix and delivered them electronically this evening. Stress level now zero; excitement level 10