Royally pissed concerning general public sales Louisville 5/31/11

[joshuk21]

I hate to make this my first post but I must...

I am a huge MMJ fan. Been going to shows since before anyone knew who they were. I don't care the venue, if I have the ability then I've gone to their shows and loved them all.

However, I went to buy tickets today to their album release show in Louisville 5/31/11. I know there were strict guidelines for purchasing pre-sale tickets (i.e. fan club enrollment, American Express, etc.). I have no problem with that at all.

What i do have a problem with is not notifying the public that you have to have a Citi Visa/Mastercard, Discover Card, or Diners Club to purchase tickets during the general public sales.  WHY?  Who the F has these cards?  I hope this was a ticketmaster or venue thing, but if this was a band choice, then I am highly disappointed.  Even though I saw them in the Yum Center and again on UK's campus and will again at the Hangout, I was highly looking forward to a show at the Palace.  Now myself and many other fans are screwed out of the opportunity. Thanks.

[Hypno+Raygun]

EXACT thing happened to me. I think someone forgot to change it in the system online! Because when I called them, they were all ready to take my order for horrible seats! After I lost my good seats! What a mess.. I'm not going to pay that much money for balcony seats way in the back, especially since I was prepared and had Orchestra seats held, then lost by ticketmaster. Not to include the price of driving there from St Louis..

also posted here http://www.mymorningjacket.com/forum/index.php?topic=14335.0

Well I just got totally shafted. I was ALL set ready to go online, I even had a lower level orchestra seat(s), I filled out my info..all set.. Then it had Citi visa etc for credit card info, and I don't have a citi visa.. so i filled it out.. And it wouldn't work. I tried all variations and it would not work. I have NEVER had this problem, EVER (over 25+ yrs buying tickets).

So now all that is left is balcony nose bleeds.. Not happy.

Have fun everyone.

[joshuk21]

Any way to contact the band directly about this? I had lowers to and NOW they have just VISA available as an option. VERY FRIGGIN BACK OF THE VENUE!!

[Hypno+Raygun]

Any way to contact the band directly about this? I had lowers to and NOW they have just VISA available as an option. VERY FRIGGIN BACK OF THE VENUE!!

I doubt it.. I really think someone at ticketmaster really screwed up here. But I doubt you will see anyone making it right. There is always twitter (for some kind of contact) but I can't see anyone caring that much. A band member tweeted me and said he was looking into it and said he was sorry!! :dankk2:
(That means something to me, even if it doesn't get fixed.)

I was trying to get a ticket for my best friend in Louisville, so we could both go.. He couldn't make it to the Nashville show last April, so I went alone.

I imagine the response will be "you should have signed up for the fan club" yada yada.. People don't think about other peoples situations. Unemployment, travel, hotel, gas, food, etc to get to these shows. Money that is already tight, being stretched further.

[joshuk21]

I figured this had nothing to do with the band. They are great to their fans

[Hypno+Raygun]

I figured this had nothing to do with the band. They are great to their fans

No.. I know they don't have control over this stuff. But either way, we still got screwed.

[joshuk21]

I went ahead and purchased tickets just because I didn't want to miss out on this show being an album release and all. 

Section BALC 4
Row Z
Seats 1 - 3

I love The Palace but even this venue can't make these seats any good. I am so disappointed. Maybe someone from the band will see this.

[Hypno+Raygun]

Good for you Joshuk21.

[e_wind]

Even if someone did see this do you think they're gonna take someone elses tickets away so you can be happy. Ticket master is always fucking people, but to be realistic theres no way this can be fixed.

[ALady]

Ugh, that sucks, you guys.  I've never seen it specify a certain kind of Visa/Mastercard - had to be some kind of weird computer glitch.  Bummer.  I wouldn't have known what to do either.   :-\

Hopefully there will be some extra tickets floating around here for those of you who missed out.  Check the tickets section of the forum.

[joshuk21]

I emailed the manager link below but here are some contact info. I just mostly want them aware of how TicketMaster screwed their fans.

BAND INFO
info@mymorningjacket.com

MANAGEMENT
manager@mymorningjacket.com

PRESS CONTACT
press @ mymorningjacket.com

WEBSITE
webmaster@mymorningjacket.com

[jacksoncooper]

I scrambled to make my order work online, and I guess because the Visa I tried to use wasn't a CITI Visa it kept erroring out, telling me the name was wrong. I tried many times with different cards to get the seats in the balcony that came up the first couple of times I tried.

Then I called their automated phone system, hoping that there were still some tickets available. I got Orch. 4, Row L.  I have no idea how that happened, and I hate to rub it in to anyone who got shafted, but that's what happened.

The phone system was so terrible that I had to call back and wait on hold to talk to a human and correct the information. I will not feel comfortable until I have my tickets in hand, but here's hoping that it actually goes through like it is supposed to.

Again, I'm sorry to hear from those who got shafted by the website. Maybe it's worth trying the phone system to see if better seats have come available.

[joshuk21]

Even if someone did see this do you think they're gonna take someone elses tickets away so you can be happy. Ticket master is always fucking people, but to be realistic theres no way this can be fixed.

Not to be a dick, but stop being one. Again, the band should be aware of the people that are in charge of getting their fans to their shows. I never once asked for anything or expect anything. I know the band cares about their fans and I'm sure they'd want to know a lot are not happy.

[ezgoin1]

I figured this had nothing to do with the band. They are great to their fans

No.. I know they don't have control over this stuff. But either way, we still got screwed.

Before you get carried away with the "love" the band shows, know this. I was at the Box Office earlier and was told that "The Band" chose to have AMEX pre-sale. My roll call allowed me two tickets. I have a friend that is a broker and used his AMEX to buy 36 premium tickets which will be resold at broker pricing. Not very fair to me!!!!!

[Hypno+Raygun]

I figured this had nothing to do with the band. They are great to their fans

No.. I know they don't have control over this stuff. But either way, we still got screwed.

Before you get carried away with the "love" the band shows, know this. I was at the Box Office earlier and was told that "The Band" chose to have AMEX pre-sale. My roll call allowed me two tickets. I have a friend that is a broker and used his AMEX to buy 36 premium tickets which will be resold at broker pricing. Not very fair to me!!!!!

screw them all then.. ha! Who knows.. it is messed up.

[cgreen2599]

Same shit with the citi card option was on my computer too.  Luckily I got mine with the presale, but was trying to get them for my buddy Joshuk21.  I work downtown Louisville and walked down to the palace box office to get tickets for him, but by that time he ended up finally getting them online.  I told the lady at the window about the citi card issue and she said they had had complaints about that and didn't know why it was occuring.  It seems to definitely be a ticketbastard error.

[cgreen2599]

I figured this had nothing to do with the band. They are great to their fans

No.. I know they don't have control over this stuff. But either way, we still got screwed.

Before you get carried away with the "love" the band shows, know this. I was at the Box Office earlier and was told that "The Band" chose to have AMEX pre-sale. My roll call allowed me two tickets. I have a friend that is a broker and used his AMEX to buy 36 premium tickets which will be resold at broker pricing. Not very fair to me!!!!!

Who's actually friends with a ticket broker?  Those people are the devil.

[Ed_Wiser]

Just tried an I get no seats available what's up
Sold out already???

[cgreen2599]

I just randomly checked and singles were available, but nothing together.

[Penny Lane]

i think it's good to post that stuff here

good luck getting this worked out, Josh-- and the rest of you--that sucks---something i fear everytime i try to get tix