AmericanaramA Credit Card Entry - Take THAT, Ticketbastard!

[finagler]

Please help.

Boyfriend's parents bought us tickets for Denver show...but boyfriend's parents live in Texas. Just spent 35 minutes on the phone arguing with three different levels of customer service with Ticketmaster, just to be told if I don't have the card physically on me, I can't get in to the show NOIFSANDORBUTS. "Customer Service" is unwilling to change any records so that I can access the show with a credit card that I have physically on me, and the ultimate solution is to have boyfriend's parents mail the credit card before the show and we mail it back after the show, ultimately putting us at a HIGH risk of identity theft. Is there REALLY no accommodation for the people who use someone else's credit card, or who received these tickets as gifts in our case, who don't have the physical credit card? If you didn't have to have the physical card to make the purchase (as per ANY internet ecommerce purchase), there should be accommodations for people who don't have the physical card when entering the venue.

P.S. this was a birthday present.

[robb]

Please help.

Boyfriend's parents bought us tickets for Denver show...but boyfriend's parents live in Texas. Just spent 35 minutes on the phone with three different levels on customer service with Ticketmaster just to be told if I don't have the card physically on me, I can't get in to the show. "Customer Service" is unwilling to change any records so that I can access the show with a credit card that I have physically on me, and the ultimate solution is to put us at risk for identity theft so boyfriend's parents can mail the credit card before the show and we can mail it back after the show. Is there REALLY no accommodation for the people who use someone else's credit card, or who received these tickets as gifts in our case, who don't have the physical credit card? If you didn't have to have the physical card to make the purchase (as per ANY internet ecommerce purchase), there should be accommodations for people who don't have the physical card when entering the venue.

P.S. this was a birthday present.

I HAD my card on me in Detroit and it still took about 30 minutes to get in the gates...good luck with whatever you can come up with.

[APR]

I suggest your boyfriend's parents call TM and speak with a supervisor.  The parents are the one that paid so customer service is likely going to listen to them over anyone else. 

I've never known it to be such a problem to put will call tickets in someone else's name unless it was purchased thru a band's fan club (e.g. Roll Call or Ten Club).  Lastly, if TM is not responsive to the ticket purchasers, the person at the venue may just ask you for the credit card and not a photo ID that.  In that case, you're probably okay.  Good luck.

[Penny Lane]

I'm confused as to whether this is a Roll Call issue or Ticketmaster issue? In either case, have them send you a copy of their CC and ID, you should be okay. Cry if you have to, you'll get in.

Roll Call's (lack of) transfer policy is for a whole other thread...*sigh*   

[ericm]

I think this one is a TM/LN issue, and only appears to be for the paperless (reserved sections)  tickets. The paperless  policy is available on the buy page, and is listed as an "important note" in caps there. It sucks that they can't be transferred, but this isn't all that new of a policy. Buyer beware.

IMPORTANT NOTE ON PAPERLESS TICKETS:

RESERVED LOCATIONS are electronic Ticketmaster Paperless Tickets ONLY. Please click here for more information on Paperless Ticketing.
Ticketmaster Paperless Tickets are NON TRANSFERABLE. ORIGINAL TICKET PURCHASER MUST ATTEND THE EVENT.
At ENTRY you must provide the CREDIT CARD USED TO PURCHASE AND VALID PHOTO ID. Name on credit card must match photo ID.
Entire party MUST enter the venue at the same time.

ALSO NOTE: Please adhere to the ticket limits for this event. Any purchasers over the ticket limit will be cancelled without notice.

[finagler]

Sure, I was made aware of this "you have to have the credit card to enter" policy. I have made many a ticket purchase with all different kinds of ticketing policies, and have always had customer service help me if there was an issue with the shipping address or, if you can believe it, had a customer service rep (not from Ticketmaster, of course) apologize that I could no longer attend a show due to relocating to Denver, immediately refund my ticket purchase with an e-mailed refund receipt, and resold the tickets through their Facebook page. That's customer service. I also ordered a limited edition vinyl album from Radiohead which came in the mail slightly damaged, and received a customer service inquiry response letting me know they would be running one final pressing on the record and would send me a copy in better packaging and I was free to keep my old record, and apologized for the inconvenience. That's customer service. I am ashamed at the level of customer service I have received from Americanarama, considering I am a Roll Call member, have been to half a dozen MMJ shows all over the country, am clearly not a broker or a reseller (bought the tickets under MY Ticketmaster account, even...), and yet have not been treated on a situational basis and am being told to risk identity theft to access tickets to a show.

When someone spends over $200 on presale tickets as a gift and the only way to access the tickets is by putting a credit card in the mail with NO ALTERNATIVE ACCOMMODATION, I find this dictatorial policy unfair and completely bizarre. Yes, I understand the entry policy was made aware to me as the consumer before entering the ticket purchasing process, but let's be real, presales are way too exciting and happen all too quickly to comb the details of the ticket purchase. Especially considering how many ticket purchases I have made in my day with excellent customer service experiences, to be treated like this for a show I was more than excited about (we had to sacrifice Bonnaroo, Forecastle, ACL and Fun Fun Fun Fest, and numerous local shows in order to afford the recent relocation) is harsh and unreasonable. What good are these policies if they end up preventing real, true fans from accessing the show and engaging with their favorite bands??

So much for a happy birthday.

[finagler]

"The music industry is being taken over by the back door. And if we don't try and make it fair for new music producers and artists, then the art will suffer. Make no mistake. These are all the same old industry bods trying to get a stranglehold on the delivery system." - Nigel Godrich

http://www.guardian.co.uk/technology/2013/jul/15/thom-yorke-spotify-twitter

[bartel]

Please help.

Boyfriend's parents bought us tickets for Denver show...but boyfriend's parents live in Texas. Just spent 35 minutes on the phone arguing with three different levels of customer service with Ticketmaster, just to be told if I don't have the card physically on me, I can't get in to the show NOIFSANDORBUTS. "Customer Service" is unwilling to change any records so that I can access the show with a credit card that I have physically on me, and the ultimate solution is to have boyfriend's parents mail the credit card before the show and we mail it back after the show, ultimately putting us at a HIGH risk of identity theft. Is there REALLY no accommodation for the people who use someone else's credit card, or who received these tickets as gifts in our case, who don't have the physical credit card? If you didn't have to have the physical card to make the purchase (as per ANY internet ecommerce purchase), there should be accommodations for people who don't have the physical card when entering the venue.

P.S. this was a birthday present.

does this help..

What if I lose the credit card I used to buy my Credit Card Entrty/Paperless Tickets, or it expires?

Don't worry, you can still get in!

If your event is more than two days away, contact us by clicking the Ask a Question tab above and we'll make sure you breeze through the gate no problem.

If your event is sooner, please go straight to the venue box office with your new credit card, your photo ID, and your Ticketmaster order number and they'll get you in. Don't have your new card yet? Call us!

[ericm]

Please help.

Boyfriend's parents bought us tickets for Denver show...but boyfriend's parents live in Texas. Just spent 35 minutes on the phone arguing with three different levels of customer service with Ticketmaster, just to be told if I don't have the card physically on me, I can't get in to the show NOIFSANDORBUTS. "Customer Service" is unwilling to change any records so that I can access the show with a credit card that I have physically on me, and the ultimate solution is to have boyfriend's parents mail the credit card before the show and we mail it back after the show, ultimately putting us at a HIGH risk of identity theft. Is there REALLY no accommodation for the people who use someone else's credit card, or who received these tickets as gifts in our case, who don't have the physical credit card? If you didn't have to have the physical card to make the purchase (as per ANY internet ecommerce purchase), there should be accommodations for people who don't have the physical card when entering the venue.

P.S. this was a birthday present.

does this help..

What if I lose the credit card I used to buy my Credit Card Entrty/Paperless Tickets, or it expires?

Don't worry, you can still get in!

If your event is more than two days away, contact us by clicking the Ask a Question tab above and we'll make sure you breeze through the gate no problem.

If your event is sooner, please go straight to the venue box office with your new credit card, your photo ID, and your Ticketmaster order number and they'll get you in. Don't have your new card yet? Call us!

It's been tried before unsuccessfully. The problem in the case of the people who I know that tried this was the Photo ID. Almost all the paperless shows I've been to only needed the CC to swipe, and then a receipt/seat location thing printed out. No ID ever needed. When people I know tried the lost card thing, TM/LN worked with them on that, but made sure they showed a photo ID matching the CC name. Since it really wasn't their card, this ended up not working for them.

The thing that works best if anyone finds themselves in this position or possibly not being able to go, and want to sell the tix, is to buy the tix at onsale using a prepaid CC. Load it with enough to cover the tix, and if need be it can be mailed/passed on for someone to use at entry. I've used this in the past to buy Roll Call presale tix, and haven't had a problem. The one time I didn't, of course I ended up not being able to go, and the tix went to waste. RC or the box office wouldn't even let another Roll Caller have them to miracle someone.

[bartel]

Please help.

Boyfriend's parents bought us tickets for Denver show...but boyfriend's parents live in Texas. Just spent 35 minutes on the phone arguing with three different levels of customer service with Ticketmaster, just to be told if I don't have the card physically on me, I can't get in to the show NOIFSANDORBUTS. "Customer Service" is unwilling to change any records so that I can access the show with a credit card that I have physically on me, and the ultimate solution is to have boyfriend's parents mail the credit card before the show and we mail it back after the show, ultimately putting us at a HIGH risk of identity theft. Is there REALLY no accommodation for the people who use someone else's credit card, or who received these tickets as gifts in our case, who don't have the physical credit card? If you didn't have to have the physical card to make the purchase (as per ANY internet ecommerce purchase), there should be accommodations for people who don't have the physical card when entering the venue.

P.S. this was a birthday present.

does this help..

What if I lose the credit card I used to buy my Credit Card Entrty/Paperless Tickets, or it expires?

Don't worry, you can still get in!

If your event is more than two days away, contact us by clicking the Ask a Question tab above and we'll make sure you breeze through the gate no problem.

If your event is sooner, please go straight to the venue box office with your new credit card, your photo ID, and your Ticketmaster order number and they'll get you in. Don't have your new card yet? Call us!

It's been tried before unsuccessfully. The problem in the case of the people who I know that tried this was the Photo ID. Almost all the paperless shows I've been to only needed the CC to swipe, and then a receipt/seat location thing printed out. No ID ever needed. When people I know tried the lost card thing, TM/LN worked with them on that, but made sure they showed a photo ID matching the CC name. Since it really wasn't their card, this ended up not working for them.

The thing that works best if anyone finds themselves in this position or possibly not being able to go, and want to sell the tix, is to buy the tix at onsale using a prepaid CC. Load it with enough to cover the tix, and if need be it can be mailed/passed on for someone to use at entry. I've used this in the past to buy Roll Call presale tix, and haven't had a problem. The one time I didn't, of course I ended up not being able to go, and the tix went to waste. RC or the box office wouldn't even let another Roll Caller have them to miracle someone.

oh ok... so if your card expires etc it will work but as a gift it may not?

[ericm]

No Bartel, I was saying that people I know tried to get around the purchase not being made with their card, and told TM they lost it and won't have the replacement in time. TM worked with them and was willing to have the tix held at will call so they wouldn't need to have the card swiped. The problem was they would have to have a photo ID with the name matching the purchaser, and since the weren't twins, the pic wouldn't match them anyway.

I do know that in the event of a CC expiring after purchase but before entry they have a similar policy to this.

Last I knew TM/LN wouldn't accept a gift card to purchase paperless tix, but they do accept prepaid ones. If you ever plan on gifting someone paperless tix, I'd definitely go the prepaid route, and pass the card along to them for entry. Unless of course you don't mind letting them have your personal CC in order to get in.

Basically unless I know without a doubt I'm going, this is how I buy all my paperless tix now, and Roll Call also. Any show I can't get a hard ticket to,or fear I may end up not going to for whatever reason, I buy with a prepaid so I can sell/give them away. Got burnt once like op, and not again. Fool me once.....

[bartel]

No Bartel, I was saying that people I know tried to get around the purchase not being made with their card, and told TM they lost it and won't have the replacement in time. TM worked with them and was willing to have the tix held at will call so they wouldn't need to have the card swiped. The problem was they would have to have a photo ID with the name matching the purchaser, and since the weren't twins, the pic wouldn't match them anyway.

I do know that in the event of a CC expiring after purchase but before entry they have a similar policy to this.

Last I knew TM/LN wouldn't accept a gift card to purchase paperless tix, but they do accept prepaid ones. If you ever plan on gifting someone paperless tix, I'd definitely go the prepaid route, and pass the card along to them for entry. Unless of course you don't mind letting them have your personal CC in order to get in.

Basically unless I know without a doubt I'm going, this is how I buy all my paperless tix now, and Roll Call also. Any show I can't get a hard ticket to,or fear I may end up not going to for whatever reason, I buy with a prepaid so I can sell/give them away. Got burnt once like op, and not again. Fool me once.....

ok.. I have a situation where my CC expired... I called TM they said I NEED a bank statement showing the tickets purchased and the account number. Does this sound correct?

[ericm]

No Bartel, I was saying that people I know tried to get around the purchase not being made with their card, and told TM they lost it and won't have the replacement in time. TM worked with them and was willing to have the tix held at will call so they wouldn't need to have the card swiped. The problem was they would have to have a photo ID with the name matching the purchaser, and since the weren't twins, the pic wouldn't match them anyway.

I do know that in the event of a CC expiring after purchase but before entry they have a similar policy to this.

Last I knew TM/LN wouldn't accept a gift card to purchase paperless tix, but they do accept prepaid ones. If you ever plan on gifting someone paperless tix, I'd definitely go the prepaid route, and pass the card along to them for entry. Unless of course you don't mind letting them have your personal CC in order to get in.

Basically unless I know without a doubt I'm going, this is how I buy all my paperless tix now, and Roll Call also. Any show I can't get a hard ticket to,or fear I may end up not going to for whatever reason, I buy with a prepaid so I can sell/give them away. Got burnt once like op, and not again. Fool me once.....

ok.. I have a situation where my CC expired... I called TM they said I NEED a bank statement showing the tickets purchased and the account number. Does this sound correct?

If you mean the credit card statement, yes. It'll have the same name as on the card, prove the tix were bought, and paid for, and also the acct# will match with the one they have as being used for purchase. I'd bet they're going to want you to show them a photo ID that matches the name on the CC statement too.

[bartel]

No Bartel, I was saying that people I know tried to get around the purchase not being made with their card, and told TM they lost it and won't have the replacement in time. TM worked with them and was willing to have the tix held at will call so they wouldn't need to have the card swiped. The problem was they would have to have a photo ID with the name matching the purchaser, and since the weren't twins, the pic wouldn't match them anyway.

I do know that in the event of a CC expiring after purchase but before entry they have a similar policy to this.

Last I knew TM/LN wouldn't accept a gift card to purchase paperless tix, but they do accept prepaid ones. If you ever plan on gifting someone paperless tix, I'd definitely go the prepaid route, and pass the card along to them for entry. Unless of course you don't mind letting them have your personal CC in order to get in.

Basically unless I know without a doubt I'm going, this is how I buy all my paperless tix now, and Roll Call also. Any show I can't get a hard ticket to,or fear I may end up not going to for whatever reason, I buy with a prepaid so I can sell/give them away. Got burnt once like op, and not again. Fool me once.....

ok.. I have a situation where my CC expired... I called TM they said I NEED a bank statement showing the tickets purchased and the account number. Does this sound correct?

If you mean the credit card statement, yes. It'll have the same name as on the card, prove the tix were bought, and paid for, and also the acct# will match with the one they have as being used for purchase. I'd bet they're going to want you to show them a photo ID that matches the name on the CC statement too.

thanks mate

[ericm]

No Bartel, I was saying that people I know tried to get around the purchase not being made with their card, and told TM they lost it and won't have the replacement in time. TM worked with them and was willing to have the tix held at will call so they wouldn't need to have the card swiped. The problem was they would have to have a photo ID with the name matching the purchaser, and since the weren't twins, the pic wouldn't match them anyway.

I do know that in the event of a CC expiring after purchase but before entry they have a similar policy to this.

Last I knew TM/LN wouldn't accept a gift card to purchase paperless tix, but they do accept prepaid ones. If you ever plan on gifting someone paperless tix, I'd definitely go the prepaid route, and pass the card along to them for entry. Unless of course you don't mind letting them have your personal CC in order to get in.

Basically unless I know without a doubt I'm going, this is how I buy all my paperless tix now, and Roll Call also. Any show I can't get a hard ticket to,or fear I may end up not going to for whatever reason, I buy with a prepaid so I can sell/give them away. Got burnt once like op, and not again. Fool me once.....

ok.. I have a situation where my CC expired... I called TM they said I NEED a bank statement showing the tickets purchased and the account number. Does this sound correct?

If you mean the credit card statement, yes. It'll have the same name as on the card, prove the tix were bought, and paid for, and also the acct# will match with the one they have as being used for purchase. I'd bet they're going to want you to show them a photo ID that matches the name on the CC statement too.

thanks mate

You got it.  one more thing I would suggest is calling TM again, and speaking with a supervisor to make sure the info given to you by their rep is correct.  Maybe even ask them if you should contact the venues box office as well. I wouldn't leave anything to chance or just take a reps word as gold. Get as much info from the supervisor as possible, and I wouldn't hesitate to get their name too, just in case..

Here's a TM USA Fan support #  800-653-8000.

[finagler]

Thanks, all, for your help and support through this difficult situation. Unfortunately, we've exhausted all options short of showing up to the show in two weeks with a printed e-mail confirmation and my boyfriend's ID who has the same last name as the name on the confirmation, and a heart full of sorrow to pour out onto some unsuspecting venue employee. Most times, face-to-face is more effective than talking over the phone to the robots at TM/LN. Even though we have called the venue multiple times, all of the event parties involved are holding strong to their stance against helping us out due to the policy. It's understandable no one wants to go out on a limb...they would get in more trouble helping someone out than anything I can do or say against them. What a crappy feeling!

So, wish us luck...but we're going into this expecting to be turned away, unfortunately.

I turn to George Harrison when the man gets me down.
"And while the Pope owns 51% of General Motors
And the stock exchange is the only thing he's qualified to quote us
The lord is awaiting on you all to awaken and see"
-Awaiting On You All

[ericm]

Thanks, all, for your help and support through this difficult situation. Unfortunately, we've exhausted all options short of showing up to the show in two weeks with a printed e-mail confirmation and my boyfriend's ID who has the same last name as the name on the confirmation, and a heart full of sorrow to pour out onto some unsuspecting venue employee. Most times, face-to-face is more effective than talking over the phone to the robots at TM/LN. Even though we have called the venue multiple times, all of the event parties involved are holding strong to their stance against helping us out due to the policy. It's understandable no one wants to go out on a limb...they would get in more trouble helping someone out than anything I can do or say against them. What a crappy feeling!

So, wish us luck...but we're going into this expecting to be turned away, unfortunately.

I turn to George Harrison when the man gets me down.
"And while the Pope owns 51% of General Motors
And the stock exchange is the only thing he's qualified to quote us
The lord is awaiting on you all to awaken and see"
-Awaiting On You All

Good luck.

Are your gifted tix reserved, or pit? I would suggest buying a couple of cheap lawns to get in, bring a printout of your confirmation, and try to get to those seats once inside. If they're pits it might be more difficult as most venues mark the ticket, and then wristband pits.

If they're reserved, and you get stopped for your tix in the pavilion, the printed out confirm might get an usher to let you through. Especially if it's early, and the venue isn't near full. The confirm might not get you in the building, but it could help get to your seats. It's not like you're taking someone else seat or stubbing friends down. You know no one else is coming for those seats.

[Woldie]

Here's what I did when I ran into a somewhat similar situation. 

Have your bf's parents do the following:
Photocopy both sides of the credit card used for the purchase, both sides of a matching ID, and compose a letter (with signature matching the credit card & the ID) authorizing your bf by name for pick-up of the tickets.  Since you have concerns about identity theft via the mail system, have his parents either A) scan those documents and email them to you, or B) fax them to you at an eFax number, which sends an e-copy of the fax directly to your email address.  (It was free when I signed up years ago, but who knows now.)

[scosby2]

Ok...I lost my wallet with my card I bought all three of my Americanarama
Shows with. I took them a bank statement showing where I purchased the ticket each individual night and they printed me a new ticket each night, Atlanta took about 20 minutes and Tuscaloosa took about ten but it worked, the only issue I see here is the fact his mom actually bought the tickets, maybe an authorization letter with a copy of her drivers license and a bank statement will work...at least try, trust me, the people at the venue are much better than the people on the phone

[vespachick]

My CC I used has my maiden name on it, but my driver's license has my married name. So I'm saying they better not give me any shizz because we're driving all the way down to LA for this show.  I'll have the card on me, so it probably won't matter much.  I plan on logging in to my Ticketbastard account and showing them what is what, if I must.

PIT OR BUST!!!