Pre-Sale Not Working?

[Bernard]

So this seriously just happened, other than me changing my case #, this is exactly how this email reads.

Hello,

We're sending you this quick message to let you know that your request, (#2****), has been marked "solved."

If you have any additional questions or concerns about this topic please let us know.

-Wonderful Union


Adam, Mar 11, 5:16 PM:
Hello,

Currently ticketing and management is still working on this issue and we thank you for your patience while looking into this matter for you. We will contact via phone once we have more information about your order. Thank you and have a good night!

Sincerely,

Wonderful Union

[oistheone]

If only WU would just post some sort of e-mail address that we could use to contact them.

[Bernard]

If only WU would just post some sort of e-mail address that we could use to contact them.

Ha!

Oh man I needed that, I'm seriously starting to question my sanity here

[ericm]

So this seriously just happened, other than me changing my case #, this is exactly how this email reads.

Hello,

We're sending you this quick message to let you know that your request, (#2****), has been marked "solved."

If you have any additional questions or concerns about this topic please let us know.

-Wonderful Union


Adam, Mar 11, 5:16 PM:
Hello,

Currently ticketing and management is still working on this issue and we thank you for your patience while looking into this matter for you. We will contact via phone once we have more information about your order. Thank you and have a good night!

Sincerely,

Wonderful Union

Seriously, you can't make this shit up!  it would be hysterical if it wasn't such a fucked up thing that happened. Who the hell could actually write that and not realize they've actually said two completely different things?

Is it Beevis and Butthead meet Dumb and Dumber over there?

[subinai]

apparently we could have saved the money spent on Roll Call and just got pre-sale tickets through Gilt City. Not frustrating at all. 

[buymycar]

I am in the exact same situation... charged for 2 Red Rocks tickets but no order confirmation from WU. Looking at this thread (that I also posted to) though, maybe there is a ray of hope: http://mymorningjacket.com/forum/roll_call/3116503 It appears she got it resolved! Hopefully the rest of us get the good news next! Fingers crossed...

So that's where the Roll Call exclusive Forum resides. Had to login to view the post.

[ericm]

The pre-sale went bad and then good for me. At first, I couldn't seem to get past page before where you were supposed to pick your show(s). It may have been my laptop. It has problems from time to time. After switching to a desktop that was near me, I logged on to find out the show I was going for was sold out. My back-up show was up in Chicago, and it would be an hour later before going on sale. I got back on the more reliable computer right at 11:00 my time and got a really good single seat. I guess I'm pretty happy with my ticket but still woish I had gotten my first choice.

I found out today, that where I work, I can't get access to Ticketmaster. I really want to get another shot at my first choice on Friday. Will all the tickets for the general audience on sale this Friday and Saturday be the same as it was for Roll Call's pre-sale? I mean, will I be able to purchase them directly from the band's page and use Paypal again, or does it all shift to Ticketmaster or Live Nation?

It'll be sold on TM or LN but I don't know if the band's page will take you there on Fri/Sat. I wouldn't count on it, and would go directly to TM/LN. What show was your first choice that you missed out on?

[kirbychris]

Woohoo, my tickets have now appeared on my Orders page! I'm very very relieved WU was able to figure out whatever went wrong. I sincerely hope everyone else who has this problem gets similar resolution... and that the bugs get worked out of the system before the next tour!

[Angelo]

Woohoo, my tickets have now appeared on my Orders page! I'm very very relieved WU was able to figure out whatever went wrong. I sincerely hope everyone else who has this problem gets similar resolution... and that the bugs get worked out of the system before the next tour!

So are you on salary or does WU pay you hourly? How are the benefits?

[kirbychris]

Woohoo, my tickets have now appeared on my Orders page! I'm very very relieved WU was able to figure out whatever went wrong. I sincerely hope everyone else who has this problem gets similar resolution... and that the bugs get worked out of the system before the next tour!

So are you on salary or does WU pay you hourly? How are the benefits?

Just trying to pass along what my experience has been dealing with this shitty situation for the benefit of others... someone at WU is apparently doing something to try to fix it. When I said I was in the same situation as everyone here, I meant it - I got the exact same "browser error" bullshit and "solved" ticket emails too.

[buymycar]

The pre-sale went bad and then good for me. At first, I couldn't seem to get past page before where you were supposed to pick your show(s). It may have been my laptop. It has problems from time to time. After switching to a desktop that was near me, I logged on to find out the show I was going for was sold out. My back-up show was up in Chicago, and it would be an hour later before going on sale. I got back on the more reliable computer right at 11:00 my time and got a really good single seat. I guess I'm pretty happy with my ticket but still wish I had gotten my first choice.

I found out today, that where I work, I can't get access to Ticketmaster. I really want to get another shot at my first choice on Friday. Will all the tickets for the general audience on sale this Friday and Saturday be the same as it was for Roll Call's pre-sale? I mean, will I be able to purchase them directly from the band's page and use Paypal again, or does it all shift to Ticketmaster or Live Nation?

It'll be sold on TM or LN but I don't know if the band's page will take you there on Fri/Sat. I wouldn't count on it. What show was your first choice that you missed out on?

I wanted to get a good single seat fort the Knoxville, Tennessee show. I live about 3 and a half hours away from there and would not have to spend the night, but I live 5 and a half hours away from Chicago. I'm going to Chicago for sure now, but I was also really looking forward to the early in the tour and closer to me show down in Knoxville. Forecastle is too long from now! Plus, if I find out they are doing a show in Louisville other than at Forecastle later in the tour, I might pass up the Forecastle show. This would be especially true if I were able to hit up a couple of really special shows while I had to wait for a show closer to home (central Kentucky).

Edit: Lexington, Nashville, and Indianapolis would all be fantastic for me as well. I sure wish the entire tour's schedule would have been released at the same time these early ones were.

Looks like there's still Knoxville tickets in the Gilt presale:

http://www.giltcity.com/national/mymorningjackettennessetheatre

[Angelo]

I realize I came across like an asshole but you have to understand my skepticism. You're brand new to forum and are posting positive things about WU. It just seems fishy.

[itrainmonkeys]

My favorite thing about this mess is how WU keeps saying things like "Please e-mail us your feedback so we can improve on things in the future" and junk along those lines. Plenty of us on here have been e-mailing and making our frustrations heard for a few years with little improvement to show for it. Maybe next year will be better 

[kirbychris]

I realize I came across like an asshole but you have to understand my skepticism. You're brand new to forum and are posting positive things about WU. It just seems fishy.

I hear you Angelo, and completely understand. Honestly, I took no offense - just wanted to dispel the notion that I was associated with them right away. WU absolutely deserves the piles of criticism expressed here for this whole presale fiasco their system has caused. They need to own up to those problems and fix them ASAP. It's terrible that this seems to have been the norm for years, judging by some of the other posts.

At the same time, someone over there deserves some acknowledgement for helping to resolve at least my situation and that of those other folks from the link I posted yesterday. Credit where credit is due...

[WonderfulUnion]

Hi everyone, I do work for Wonderful Union and just wanted to let everyone in this thread know that if you placed an order and aren't seeing it in your dashboard, that you will by tomorrow. We are also calling purchasers to let them know that same information as well. Please let us know if you have any other questions, we want to help.

[Angelo]

I realize I came across like an asshole but you have to understand my skepticism. You're brand new to forum and are posting positive things about WU. It just seems fishy.

I hear you Angelo, and completely understand. Honestly, I took no offense - just wanted to dispel the notion that I was associated with them right away. WU absolutely deserves the piles of criticism expressed here for this whole presale fiasco their system has caused. They need to own up to those problems and fix them ASAP. It's terrible that this seems to have been the norm for years, judging by some of the other posts.

At the same time, someone over there deserves some acknowledgement for helping to resolve at least my situation and that of those other folks from the link I posted yesterday. Credit where credit is due...

Glad your issues got resolved. Hopefully everyone else's do too.

[JaneCool]

Hi everyone, I do work for Wonderful Union and just wanted to let everyone in this thread know that if you placed an order and aren't seeing it in your dashboard, that you will by tomorrow. We are also calling purchasers to let them know that same information as well. Please let us know if you have any other questions, we want to help.

I was curious as to when we would be getting our 7" vinyl included in the 2015 roll call purchase?

[buymycar]

Hi everyone, I do work for Wonderful Union and just wanted to let everyone in this thread know that if you placed an order and aren't seeing it in your dashboard, that you will by tomorrow. We are also calling purchasers to let them know that same information as well. Please let us know if you have any other questions, we want to help.

I was curious as to when we would be getting our 7" vinyl included in the 2015 roll call purchase?

Last year's arrived at the end of January, but I think it largely depends on when the band submits the music that will be on it.

[JaneCool]

Hi everyone, I do work for Wonderful Union and just wanted to let everyone in this thread know that if you placed an order and aren't seeing it in your dashboard, that you will by tomorrow. We are also calling purchasers to let them know that same information as well. Please let us know if you have any other questions, we want to help.

I was curious as to when we would be getting our 7" vinyl included in the 2015 roll call purchase?

Last year's arrived at the end of January, but I think it largely depends on when the band submits the music that will be on it.

Thanks much!