Wonderful Union Feedback/Wishlist

[justbcuzido]

48 hours and STILL waiting for some sort of a response on the tickets opened.....

Maybe they are having "Browser Issues" right now.

[Woldie]

Posted this elsewhere, as well, but thought it should appear here, too.

So spending nearly $200 on Roll Call and a Deluxe vinyl package gets me zero early downloads, while spending $11.99 on iTunes gets you two? Trying really hard not to be grumpy about this, and not finding much success.

[ellisintransit]

Posted this elsewhere, as well, but thought it should appear here, too.

So spending nearly $200 on Roll Call and a Deluxe vinyl package gets me zero early downloads, while spending $11.99 on iTunes gets you two? Trying really hard not to be grumpy about this, and not finding much success.

Truth. 

[MrWhippy]

Thanks Wonderful Union Rep for listening to our suggestions for helping to make Roll Call better and something that best suits the fans who signed up for it.

Please realize that the access to shows (pre-sales, early entry) are a very big thing that drives people to sign up, so those things going well is a big part of people being happy/satisfied with Roll Call.

On that note, here are some suggestions that I hope WU will keep in mind regarding early entry to shows.

1.  Please make sure people have actually received their membership cards by the time the shows happen.  The first show is in just over 6 weeks. I understand that people who sign up close to that time might not realistically be able to get their order filled, but for those of us that signed up weeks or months ago, we should really have the laminate/membership card by that time.

2.  Someone should specifically communicate with each venue that will offer early entry to make sure that the venue understands that this is being offered and that they know how to do it. Please don't just assume that venues will know what to do and do it. Venues have many things going on and can't be counted on to be able to do this themselves. If a WU representative is on the tour, they should clearly communicate with the venue to know how the early entry will happen, and then that information should be clearly communicated to Roll Call members. If a WU person is not on tour, then WU should delegate this responsibility to someone who works for the band who is on the tour.

3. Try to make sure Roll Call members have an ability to pick up tickets from Will Call before the early entry happens. It is really hard if both of these things happen simultaneously, and creates lots of unneeded chaos (such as in Port Chester). Check the time that the box office opens at venues and if it is the same (or after) the time that early entry would happen, have a special window at the box office where Roll Call members can pick up tickets before the early entry time.

These suggestions would go a long way to ensuring that the early entry service that is offered as part of Roll Call actually goes as it is intended to.  Thanks for listening.

[Bulldog]

That and maybe, just maybe....Follow up on open tickets in a timely manner.

It was a week ago today that a ticket was opened on my behalf by Blunderful indicating they would try and respond within 24 hours. Since that time they have gone totally radio silent leaving me to believe nothing has been resolved and that they are NOT working to improve anything rather hope that as time goes by people will forget and move on.

[Taterbug]

If you procrastinate long enough the problems will take care of themselves.  Your welcome 

[justbcuzido]

That and maybe, just maybe....Follow up on open tickets in a timely manner.

It was a week ago today that a ticket was opened on my behalf by Blunderful indicating they would try and respond within 24 hours. Since that time they have gone totally radio silent leaving me to believe nothing has been resolved and that they are NOT working to improve anything rather hope that as time goes by people will forget and move on.

I'm telling you, it's internet browser issues on their end.

[byrdpickem]

Posted this elsewhere, as well, but thought it should appear here, too.

So spending nearly $200 on Roll Call and a Deluxe vinyl package gets me zero early downloads, while spending $11.99 on iTunes gets you two? Trying really hard not to be grumpy about this, and not finding much success.

This. All of this.

[Penny Lane]

Thanks Wonderful Union Rep for listening to our suggestions for helping to make Roll Call better and something that best suits the fans who signed up for it.

Please realize that the access to shows (pre-sales, early entry) are a very big thing that drives people to sign up, so those things going well is a big part of people being happy/satisfied with Roll Call.

On that note, here are some suggestions that I hope WU will keep in mind regarding early entry to shows.

1.  Please make sure people have actually received their membership cards by the time the shows happen.  The first show is in just over 6 weeks. I understand that people who sign up close to that time might not realistically be able to get their order filled, but for those of us that signed up weeks or months ago, we should really have the laminate/membership card by that time.

2.  Someone should specifically communicate with each venue that will offer early entry to make sure that the venue understands that this is being offered and that they know how to do it. Please don't just assume that venues will know what to do and do it. Venues have many things going on and can't be counted on to be able to do this themselves. If a WU representative is on the tour, they should clearly communicate with the venue to know how the early entry will happen, and then that information should be clearly communicated to Roll Call members. If a WU person is not on tour, then WU should delegate this responsibility to someone who works for the band who is on the tour PENNY LANE, because she cares about your fan club and will get shit done. She is not afraid to bully entitled, slothy, full of slack venue employees.

3. Try to make sure Roll Call members have an ability to pick up tickets from Will Call before the early entry happens. It is really hard if both of these things happen simultaneously, and creates lots of unneeded chaos (such as in Port Chester). Check the time that the box office opens at venues and if it is the same (or after) the time that early entry would happen, have a special window at the box office where Roll Call members can pick up tickets before the early entry time.

These suggestions would go a long way to ensuring that the early entry service that is offered as part of Roll Call actually goes as it is intended to.  Thanks for listening.

[johnnYYac]

Penny Lane, I think you and I should partner up and create a business plan to take over the MMJ fan club.  We'll split the early entry duties.   

[Woldie]

Penny Lane, I think you and I should partner up and create a business plan to take over the MMJ fan club.  We'll split the early entry duties.   

You two have the longevity, seniority, and know-how, and I think a few of us (myself included, as humbly as possible) could contribute some ideas to make this a really enticing and fun reality.

[buymycar]

I wouldn't wish running a fan club on anybody. Seems like a lot of work without much reward.

[Penny Lane]

I wouldn't wish running a fan club on anybody. Seems like a lot of work without much reward.

that's a really good point, too

[Bulldog]

Not to buzz kill all the positive energy around the roll shows and album dropping, but....

I so stupidly had hoped when they opened a ticket for me, that they would eventually respond with some words indicating something had changed. Maybe they were "exploring other options for software to facilitate the presales or some lame ass BS to shut me up.

Instead they closed my ticket without a word, soooo I being of a rather stubborn sort reopened it with a comment asking them to simply respond as to whats changed. They again closed it...So I again reopened it, came home today, hoping as I always do for a simple response saying  we screwed to pooch or whatever to find they suspended my account for reopening the ticket they opened on my behalf to many times.....

So, Wounderful Union, KISS MY FUCKING ASS.....all I wanted was a simple response indicating things were being done to resolve the issue, its that really to much to ask?

[itrainmonkeys]

Not to buzz kill all the positive energy around the roll shows and album dropping, but....

I so stupidly had hoped when they opened a ticket for me, that they would eventually respond with some words indicating something had changed. Maybe they were "exploring other options for software to facilitate the presales or some lame ass BS to shut me up.

Instead they closed my ticket without a word, soooo I being of a rather stubborn sort reopened it with a comment asking them to simply respond as to whats changed. They again closed it...So I again reopened it, came home today, hoping as I always do for a simple response saying  we screwed to pooch or whatever to find they suspended my account for reopening the ticket they opened on my behalf to many times.....

So, Wounderful Union, KISS MY FUCKING ASS.....all I wanted was a simple response indicating things were being done to resolve the issue, its that really to much to ask?

Great way to treat the loyal, hardcore fans. So frustrating...sorry you have to deal with that. I've dealt with bullshit customer service (from Roll Call and from other fan/music things) and it's just so frustrating when you want to support a band but can't get what you signed up for. A little help goes a long way.


Is there ANYTHING that can be done to really bring attention to MMJ that the service through Roll Call is terrible? Or are we too small of a minority to matter in the big picture?

[justbcuzido]

Not to buzz kill all the positive energy around the roll shows and album dropping, but....

I so stupidly had hoped when they opened a ticket for me, that they would eventually respond with some words indicating something had changed. Maybe they were "exploring other options for software to facilitate the presales or some lame ass BS to shut me up.

Instead they closed my ticket without a word, soooo I being of a rather stubborn sort reopened it with a comment asking them to simply respond as to whats changed. They again closed it...So I again reopened it, came home today, hoping as I always do for a simple response saying  we screwed to pooch or whatever to find they suspended my account for reopening the ticket they opened on my behalf to many times.....

So, Wounderful Union, KISS MY FUCKING ASS.....all I wanted was a simple response indicating things were being done to resolve the issue, its that really to much to ask?

WOW, they have stooped to new lows. I have seen this in places I have worked before, if you just dont answer someone long enough, hopefully they stop asking.

Ground Control is pretty pathetic as far as companies go. But this is really bad. They essentially have robbed you since you have paid for a service they are now denying you off.

[easy way]

Not to buzz kill all the positive energy around the roll shows and album dropping, but....

I so stupidly had hoped when they opened a ticket for me, that they would eventually respond with some words indicating something had changed. Maybe they were "exploring other options for software to facilitate the presales or some lame ass BS to shut me up.

Instead they closed my ticket without a word, soooo I being of a rather stubborn sort reopened it with a comment asking them to simply respond as to whats changed. They again closed it...So I again reopened it, came home today, hoping as I always do for a simple response saying  we screwed to pooch or whatever to find they suspended my account for reopening the ticket they opened on my behalf to many times.....

So, Wounderful Union, KISS MY FUCKING ASS.....all I wanted was a simple response indicating things were being done to resolve the issue, its that really to much to ask?

WOW, they have stooped to new lows. I have seen this in places I have worked before, if you just dont answer someone long enough, hopefully they stop asking.

Ground Control is pretty pathetic as far as companies go. But this is really bad. They essentially have robbed you since you have paid for a service they are now denying you off.

This seems to be their M.O.
Get paid on the contract > Botch the job > Disappear and let the heat die down > Show up agian to get paid > Repeat the bullshit

[Fully]

Is wonderful Union the new name for ground control? Or are they separate companies?

[walterfredo]

Is wonderful Union the new name for ground control? Or are they separate companies?

New name

[manonthemoon]

Is wonderful Union the new name for ground control? Or are they separate companies?

New name

and same results