MINNEAPOLIS FAN CLUB PRESALES

[Woldie]

I did not say it was an acceptable excuse.  The system being used is not meeting the needs of the users.  However, even if the system was sufficient for our ticketing needs, getting a "Sold Out" message right at the top of the on-sale time is possible.  That sentiment has been repeated throughout many of the pre-sale threads, and is irrelevant, in my opinion.

[stevenikks]

I did not say it was an acceptable excuse.  The system being used is not meeting the needs of the users.  However, even if the system was sufficient for our ticketing needs, getting a "Sold Out" message right at the top of the on-sale time is possible.  That sentiment has been repeated throughout many of the pre-sale threads, and is irrelevant, in my opinion.

I don't have any complaints if the tickets sell out immediately - there's a lot of competition.  From my experience, the site was not loading, and my friend's Saturday night tickets got dumped from his cart in the checkout process.  If you have tickets in your cart, and you lose them with 11:00 left on the countdown timer, something is wrong with the system.

[sb_gli]

If you have tickets in your cart, and you lose them with 11:00 left on the countdown timer, something is wrong with the system.

That's the issue here.

[solace]

keep in mind... pre-sales are usually only allowed to sell 10% of the available tickets for venues, that's an industry standard.

so that means there were only 200 or so tickets available this morning for each show, and clearly those were scattered throughout the venue.

there are LOT of great seats available for the other presales/general onsale

[justbcuzido]

What an awful system.  First of all, I could not even access the website starting at about 9:55am - I was continually getting a "website not found" error.  I had to quickly VPN into my work computer and try from there, but by that time it was 10:01, so most of the great seats were gone.

My friend had 4 tickets in Row D for Saturday night in his cart, but it bombed on the checkout process.  So we are shut out for Saturday.

When you pay $45 for something, it should work (I bought the roll call membership as an add-on to the deluxe vinyl box set and for some reason it cost an extra $45 instead of $40 for that...makes sense?).

What will WU do to make up for this?

Absolutely nothing, but it will all be blamed on you.

[refundpolicy]

The select your seat button wouldn't work for me in either safari or chrome (in my iPhone), so I'm guessing either WU will tell me I'm out of luck or offer me horrible seats. Does anyone from the band pay attention to and/or care about the shoddy service WU is providing their fan club members?

[Bulldog]

That's assuming they have the courtesy of responding to this thread....

They suddenly went radio silent....

[refundpolicy]

They responded to my email with a generic form email that didn't even address the problem I experienced and "closed" the matter. I tweeted MMJ to see if someone with the band would be willing to discuss WU's shoddy customer "service", so we'll see if that generates a response.

[ericm]

keep in mind... pre-sales are usually only allowed to sell 10% of the available tickets for venues, that's an industry standard.

so that means there were only 200 or so tickets available this morning for each show, and clearly those were scattered throughout the venue.

there are LOT of great seats available for the other presales/general onsale

Again, that doesn't have anything to do with signing on or checking out issues. If people snag tix, and have them in their cart, it doesn't matter if only 1% of the tix were available. They had them but couldn't purchase. That's fucked up, and has happened all too often.

Yes, other great tix will be available at the general sale but people are paying money to be a part of a Fan Club that offers access to presales, and not have to deal with the General on sale. While we all would prefer more tix to be available, and good ones too, we expect to at least be able to purchase the tix we have in our carts regardless of where they are located.

[Wonderful Union (help)]

Hi Everyone -

These shows are both sold out.  We going through this entire thread and will be posting an update shortly. As always you can contact us by email at Help@wonderfulunion.com or telephone at 844-963-7385.

Wonderful Union

[GO4IT]

Hey Terrible Union.  Not only did I get screwed on the inability to purchase tickets that were already in my cart but I waited forever on the phone when I called immediately after this debacle and eventually got a message that I was calling after hours.  Really.  Also got the "personal" e-mail in reply to mine that basically I should check all of my settings because, of course, it must be my fault and then another e-mail immediately following saying that my request "...has been marked "solved.""

Well, it is not solved until you do the right thing and allow me to purchase tickets in the first few rows center after purchasing my deluxe (ha) roll call and jumping right on the presale when it opened and having such tickets in my cart.

[sb_gli]

We going through this entire thread and will be posting an update shortly.

As always you can contact us by email at Help@wonderfulunion.com or telephone at 844-963-7385.

Wonderful Union

I will be excited to hear what kind of update you could possibly provide other than, "We know our system sucks as a whole, and because of this we are gracefully bowing out of any future business with MMJ".

I and others tried to call you, only to be put on hold and then get hung up on after the "Please call back during normal hours of operation".

I just tried to call, only to be put on hold again... and finally... "please call back during normal business hours".  You guys suck.

[nareichert]

I posted this in the blog section on the site, but I had 4 seats in my cart with 12 minutes left to check out and the site crashed... I went from an all time high to utterly disappointed.

I became a VIP Roll Call member because I thought that great seats to one of MMJ's concerts this summer in Minneapolis would be the perfect anniversary gift.  MMJ has long been one of our favorite bands and I thought the $60 VIP Roll Call package was a little expensive but would be well worth it.

This morning I had 4 incredible seats in my cart and was in the process of checking out when the site crashed.  This was not a issue on my end because all other sites were up and working as normal.  I could not have been more disappointed when I finally got back into the site 7 minutes later and the seats were no longer available.  It had even told me the seats would be reserved for 12 minutes during check out.

I tried to contact support at Beautiful Union and they gave me a very disappointing response of basically" you should use Chrome and better luck next time"... is this really the level of customer support you give to your biggest fans?

I hope that MMJ has enough respect for all of their fans and especially those excited and willing enough to become members of their Roll Call to rectify this situation.  This has left a sour taste in my mouth on top of the fact that I paid $60 and do not have those great seats I was so excited about.

Let me know if there is anyone else I should be contacting because I'm gutted by this situation.

[walterfredo]

smells like another "browser error".

[stevenikks]

Anybody have contact info for the Band's management?  Not expecting they would remedy anything -  I would just like to provide feedback on the poor customer service and the poorly designed system by WU.  Think all we can hope for at this point is to let them know it's not working so they explore other options next time around.

[Bulldog]

Hi Everyone -

These shows are both sold out.  We going through this entire thread and will be posting an update shortly. As always you can contact us by email at Help@wonderfulunion.com or telephone at 844-963-7385.

Wonderful Union

Again, read the other thread titled "problems at presale check out". You personally assured me these issues were resolved.

I took time away from work to sit on a PC in a conference room for 45 min. I went from frozen to frozen, to had tickets, to not able to check out to calling and getting put on hold.

At what point is there an acknowledgement there YOU guys own this issue and it was a disaster that needs to be permanently resolved? (unlike last time you said that it was resolved..)

[sb_gli]

smells like another "browser error".

In a phone call that was finally answered by WU, yeah, that's what it was... browser/user error.  Not a POS ticket system that breaks when, what, maybe 500 people hit the system?  I shouldn't have even called WU, it just got me more steamed about the situation.

[Bulldog]

I posted this in the blog section on the site, but I had 4 seats in my cart with 12 minutes left to check out and the site crashed... I went from an all time high to utterly disappointed.

I became a VIP Roll Call member because I thought that great seats to one of MMJ's concerts this summer in Minneapolis would be the perfect anniversary gift.  MMJ has long been one of our favorite bands and I thought the $60 VIP Roll Call package was a little expensive but would be well worth it.

This morning I had 4 incredible seats in my cart and was in the process of checking out when the site crashed.  This was not a issue on my end because all other sites were up and working as normal.  I could not have been more disappointed when I finally got back into the site 7 minutes later and the seats were no longer available.  It had even told me the seats would be reserved for 12 minutes during check out.

I tried to contact support at Beautiful Union and they gave me a very disappointing response of basically" you should use Chrome and better luck next time"... is this really the level of customer support you give to your biggest fans?

I hope that MMJ has enough respect for all of their fans and especially those excited and willing enough to become members of their Roll Call to rectify this situation.  This has left a sour taste in my mouth on top of the fact that I paid $60 and do not have those great seats I was so excited about.

Let me know if there is anyone else I should be contacting because I'm gutted by this situation.

"gutted"....I feel your pain...

[CC]

Anybody have contact info for the Band's management?  Not expecting they would remedy anything -  I would just like to provide feedback on the poor customer service and the poorly designed system by WU.  Think all we can hope for at this point is to let them know it's not working so they explore other options next time around.

here's a WU feedback thread, I suggest posting everything there:
http://forum.mymorningjacket.com/index.php/topic,18977.25.html

i'll make sure management is reading that thread too.

[cy]

Same thing happened to me--two tickets for each night in my cart and an "unexpected error" occurs as the order attempted to process