Heads up! http://mymorningjacket.com/news/243883 (http://mymorningjacket.com/news/243883)
Thank you, I'm on it :thumbsup:
Any word on the prices yet?
Anyone have seating advice?
roll call login is down
awesome.
the main site seems to be at a crawl as well.
Edit: seems fixed 4 minutes before presale..
Quote from: Woldie on Mar 23, 2015, 10:43 AM
Anyone have seating advice?
I've found better seats most of then time by searching each show separately than a multi night ticket. Not just here but other shows as well.
Quote from: sb_gli on Mar 23, 2015, 10:47 AM
roll call login is down
awesome.
the main site seems to be at a crawl as well.
Edit: seems fixed 4 minutes before presale..
Hi - our system is up and running and we are seeing tickets process. Please contact us if you are having any issues and we'll make sure to help you out.
Help@wonderfulunion.com
Or
844-963-7385
I got 4 tix for both nights, section Orchestra Center row H. Was hoping to be a little closer since I logged in right at 10am, but I'm thrilled to be going!
:drum:
I had 2 tix for each night in row B and C and the site wouldn't let me check out - came up with an error message - even though all my info including my credit card came up.
I'm furious. Do I have any recourse with groudn ctrl? :angry:
I got the same damn thing... had great seats and then the checkout process bombed on me. damn it!
No luck on the 2 day pass at all. Had to get 4 tickets for the 26th, Row S. Settled for 2 tickets on the 27th, Row L. Was hoping for better seats but at least i'll be there both nights!
Considering I was told this was "all going to be fine" and assured by ground control that the issues were resolved that last time round....
This was a fucked up mess.....I had row H 20 and 21 and it froze so many times, web site crawled and I never did end up getting seats. As I said a few weeks ago, "newer" here and haven't dealt with this before, this has got to be the worst service I have EVER seen.
I never thought I would look forward to tickets being sold on ticket bastard, but yet here I sit, looking forward to Saturday.
At what point does all of this stop being "operator error" and start being the system?????
I just want to extend a huge FUCK YOU to wonderful union/ground control. That is all.
What I don't get is how there are no tix for the 2 day pass x4 when I log on RIGHT at 10am. Checkout process was slow, and I should have stayed with the Row H tix on the 26th but I passed hoping for better.
Quote from: Bulldog on Mar 23, 2015, 11:27 AM
Considering I was told this was "all going to be fine" and assured by ground control that the issues were resolved that last time round....
This was a fucked up mess.....I had row H 20 and 21 and it froze so many times, web site crawled and I never did end up getting seats. As I said a few weeks ago, "newer" here and haven't dealt with this before, this has got to be the worst service I have EVER seen.
I never thought I would look forward to tickets being sold on ticket bastard, but yet here I sit, looking forward to Saturday.
At what point does all of this stop being "operator error" and start being the system?????
Oh, it's definitely the system. This was a stand alone pre sale too, and it's not like the system was dealing with a lot of shows being sold at the same time. Unbelievable they can't get this right, and sad to see so many getting screwed once again! :angry:
I'm not sure what the solution is but I doubt we'll ever see GC/WU get it right. They can change the name, and packaging but it's still a pile of crap.
I had Row E tickets... center stage even. The site bombed in the checkout process and now I am left with Row P way off to the side.
Probably still not bad seats... but going from 5th row to 16th row because of their POS system sucks... On the phone now, but I have a feeling it won't make a damn difference.
Trying to call on the phone, get put on hold for 10 minutes, and then a message says, blah, blah blah... hours of operation... we are currently closed... and then hangs up
:angry:
The GC/WU system leaves much to be desired, to say the very least. That I do not dispute.
However, everyone logged in at 10am.
(http://i.imgur.com/fTTBLia.gif) (http://imgur.com/fTTBLia)
What an awful system. First of all, I could not even access the website starting at about 9:55am - I was continually getting a "website not found" error. I had to quickly VPN into my work computer and try from there, but by that time it was 10:01, so most of the great seats were gone.
My friend had 4 tickets in Row D for Saturday night in his cart, but it bombed on the checkout process. So we are shut out for Saturday.
When you pay $45 for something, it should work (I bought the roll call membership as an add-on to the deluxe vinyl box set and for some reason it cost an extra $45 instead of $40 for that...makes sense?).
What will WU do to make up for this?
Quote from: Woldie on Mar 23, 2015, 11:48 AM
However, everyone logged in at 10am.
That's really not an acceptable excuse in my opinion. "Everyone" in this case, is quite low volume respectively.
I did not say it was an acceptable excuse. The system being used is not meeting the needs of the users. However, even if the system was sufficient for our ticketing needs, getting a "Sold Out" message right at the top of the on-sale time is possible. That sentiment has been repeated throughout many of the pre-sale threads, and is irrelevant, in my opinion.
Quote from: Woldie on Mar 23, 2015, 12:05 PM
I did not say it was an acceptable excuse. The system being used is not meeting the needs of the users. However, even if the system was sufficient for our ticketing needs, getting a "Sold Out" message right at the top of the on-sale time is possible. That sentiment has been repeated throughout many of the pre-sale threads, and is irrelevant, in my opinion.
I don't have any complaints if the tickets sell out immediately - there's a lot of competition. From my experience, the site was not loading, and my friend's Saturday night tickets got dumped from his cart in the checkout process. If you have tickets in your cart, and you lose them with 11:00 left on the countdown timer, something is wrong with the system.
Quote from: stevenikksIf you have tickets in your cart, and you lose them with 11:00 left on the countdown timer, something is wrong with the system.
That's the issue here.
keep in mind... pre-sales are usually only allowed to sell 10% of the available tickets for venues, that's an industry standard.
so that means there were only 200 or so tickets available this morning for each show, and clearly those were scattered throughout the venue.
there are LOT of great seats available for the other presales/general onsale
Quote from: stevenikks on Mar 23, 2015, 11:48 AM
What an awful system. First of all, I could not even access the website starting at about 9:55am - I was continually getting a "website not found" error. I had to quickly VPN into my work computer and try from there, but by that time it was 10:01, so most of the great seats were gone.
My friend had 4 tickets in Row D for Saturday night in his cart, but it bombed on the checkout process. So we are shut out for Saturday.
When you pay $45 for something, it should work (I bought the roll call membership as an add-on to the deluxe vinyl box set and for some reason it cost an extra $45 instead of $40 for that...makes sense?).
What will WU do to make up for this?
Absolutely nothing, but it will all be blamed on you.
The select your seat button wouldn't work for me in either safari or chrome (in my iPhone), so I'm guessing either WU will tell me I'm out of luck or offer me horrible seats. Does anyone from the band pay attention to and/or care about the shoddy service WU is providing their fan club members?
That's assuming they have the courtesy of responding to this thread....
They suddenly went radio silent....
They responded to my email with a generic form email that didn't even address the problem I experienced and "closed" the matter. I tweeted MMJ to see if someone with the band would be willing to discuss WU's shoddy customer "service", so we'll see if that generates a response.
Quote from: solace on Mar 23, 2015, 12:28 PM
keep in mind... pre-sales are usually only allowed to sell 10% of the available tickets for venues, that's an industry standard.
so that means there were only 200 or so tickets available this morning for each show, and clearly those were scattered throughout the venue.
there are LOT of great seats available for the other presales/general onsale
Again, that doesn't have anything to do with signing on or checking out issues. If people snag tix, and have them in their cart, it doesn't matter if only 1% of the tix were available. They had them but couldn't purchase. That's fucked up, and has happened all too often.
Yes, other great tix will be available at the general sale but people are paying money to be a part of a Fan Club that offers access to presales, and not have to deal with the General on sale. While we all would prefer more tix to be available, and good ones too, we expect to at least be able to purchase the tix we have in our carts regardless of where they are located.
Hi Everyone -
These shows are both sold out. We going through this entire thread and will be posting an update shortly. As always you can contact us by email at Help@wonderfulunion.com or telephone at 844-963-7385.
Wonderful Union
Hey Terrible Union. Not only did I get screwed on the inability to purchase tickets that were already in my cart but I waited forever on the phone when I called immediately after this debacle and eventually got a message that I was calling after hours. Really. Also got the "personal" e-mail in reply to mine that basically I should check all of my settings because, of course, it must be my fault and then another e-mail immediately following saying that my request "...has been marked "solved.""
Well, it is not solved until you do the right thing and allow me to purchase tickets in the first few rows center after purchasing my deluxe (ha) roll call and jumping right on the presale when it opened and having such tickets in my cart.
Quote from: Wonderful Union (help) on Mar 23, 2015, 01:01 PM
We going through this entire thread and will be posting an update shortly.
As always you can contact us by email at Help@wonderfulunion.com or telephone at 844-963-7385.
Wonderful Union
I will be excited to hear what kind of update you could possibly provide other than, "We know our system sucks as a whole, and because of this we are gracefully bowing out of any future business with MMJ".
I and others tried to call you, only to be put on hold and then get hung up on after the "Please call back during normal hours of operation".
I just tried to call, only to be put on hold again... and finally... "please call back during normal business hours". You guys suck.
I posted this in the blog section on the site, but I had 4 seats in my cart with 12 minutes left to check out and the site crashed... I went from an all time high to utterly disappointed.
I became a VIP Roll Call member because I thought that great seats to one of MMJ's concerts this summer in Minneapolis would be the perfect anniversary gift. MMJ has long been one of our favorite bands and I thought the $60 VIP Roll Call package was a little expensive but would be well worth it.
This morning I had 4 incredible seats in my cart and was in the process of checking out when the site crashed. This was not a issue on my end because all other sites were up and working as normal. I could not have been more disappointed when I finally got back into the site 7 minutes later and the seats were no longer available. It had even told me the seats would be reserved for 12 minutes during check out.
I tried to contact support at Beautiful Union and they gave me a very disappointing response of basically" you should use Chrome and better luck next time"... is this really the level of customer support you give to your biggest fans?
I hope that MMJ has enough respect for all of their fans and especially those excited and willing enough to become members of their Roll Call to rectify this situation. This has left a sour taste in my mouth on top of the fact that I paid $60 and do not have those great seats I was so excited about.
Let me know if there is anyone else I should be contacting because I'm gutted by this situation.
smells like another "browser error".
Anybody have contact info for the Band's management? Not expecting they would remedy anything - I would just like to provide feedback on the poor customer service and the poorly designed system by WU. Think all we can hope for at this point is to let them know it's not working so they explore other options next time around.
Quote from: Wonderful Union (help) on Mar 23, 2015, 01:01 PM
Hi Everyone -
These shows are both sold out. We going through this entire thread and will be posting an update shortly. As always you can contact us by email at Help@wonderfulunion.com or telephone at 844-963-7385.
Wonderful Union
Again, read the other thread titled "problems at presale check out". You personally assured me these issues were resolved.
I took time away from work to sit on a PC in a conference room for 45 min. I went from frozen to frozen, to had tickets, to not able to check out to calling and getting put on hold.
At what point is there an acknowledgement there YOU guys own this issue and it was a disaster that needs to be permanently resolved? (unlike last time you said that it was resolved..)
Quote from: walterfredo on Mar 23, 2015, 02:11 PM
smells like another "browser error".
In a phone call that was
finally answered by WU, yeah, that's what it was... browser/user error. Not a POS ticket system that breaks when, what, maybe 500 people hit the system? I shouldn't have even called WU, it just got me more steamed about the situation.
Quote from: nareichert on Mar 23, 2015, 02:07 PM
I posted this in the blog section on the site, but I had 4 seats in my cart with 12 minutes left to check out and the site crashed... I went from an all time high to utterly disappointed.
I became a VIP Roll Call member because I thought that great seats to one of MMJ's concerts this summer in Minneapolis would be the perfect anniversary gift. MMJ has long been one of our favorite bands and I thought the $60 VIP Roll Call package was a little expensive but would be well worth it.
This morning I had 4 incredible seats in my cart and was in the process of checking out when the site crashed. This was not a issue on my end because all other sites were up and working as normal. I could not have been more disappointed when I finally got back into the site 7 minutes later and the seats were no longer available. It had even told me the seats would be reserved for 12 minutes during check out.
I tried to contact support at Beautiful Union and they gave me a very disappointing response of basically" you should use Chrome and better luck next time"... is this really the level of customer support you give to your biggest fans?
I hope that MMJ has enough respect for all of their fans and especially those excited and willing enough to become members of their Roll Call to rectify this situation. This has left a sour taste in my mouth on top of the fact that I paid $60 and do not have those great seats I was so excited about.
Let me know if there is anyone else I should be contacting because I'm gutted by this situation.
"gutted"....I feel your pain...
Quote from: stevenikks on Mar 23, 2015, 02:14 PM
Anybody have contact info for the Band's management? Not expecting they would remedy anything - I would just like to provide feedback on the poor customer service and the poorly designed system by WU. Think all we can hope for at this point is to let them know it's not working so they explore other options next time around.
here's a WU feedback thread, I suggest posting everything there:
http://forum.mymorningjacket.com/index.php/topic,18977.25.html (http://forum.mymorningjacket.com/index.php/topic,18977.25.html)
i'll make sure management is reading that thread too.
Same thing happened to me--two tickets for each night in my cart and an "unexpected error" occurs as the order attempted to process
Quote from: sb_gli on Mar 23, 2015, 02:21 PM
Quote from: walterfredo on Mar 23, 2015, 02:11 PM
smells like another "browser error".
In a phone call that was finally answered by WU, yeah, that's what it was... browser/user error. Not a POS ticket system that breaks when, what, maybe 500 people hit the system? I shouldn't have even called WU, it just got me more steamed about the situation.
I have no direct knowledge but I'd be real surprised if the number for today's presale was anywhere near 500 trying for tix. Since it was only open to Roll Call, and judging by the amount of people posting in the Minny thread, that number could very well have not even been 10% -20% of that.
In fact, I'd say even the other week when a lot of shows went on sale at the same time, I doubt that number approached 500, imho. Shitty system that sucks big time. The "browser/user error excuse is unacceptable, and a bunch of bullshit.
Update: I received a follow-up email advising me of the best browsers to use when attempting to make a pre-sale purchase. I found the response to be rather smug, given the presale is over and that I am using the latest versions already. Tin/deaf ears are not the hallmark of a company committed to taking care of the customer. If WU is not committed to taking care of the customer and MMJ continues to use WU then one questions MMJ's commitment to their fans.
Add me to the list of disappointed fans. I had a pair of tickets, got all the way to the "success" page, entered my name in the area that requested the name of the person who will get the tickets at will call, finalized, and got a confirmation page on the screen. However, nothing in my order history, no confirmation email, and nothing charged to my credit card.
Of course, I emailed WU. But I figure the more people that post their gripes the better considering CC's post that the management is listening/reading.
Check your account dashboard. Anyone else have the "external" link for Minn tickets?
Don't get me wrong, I am not a ticketmaster fan. But if you get tickets in your cart, then it's simple to complete a transaction with any browser despite millions of people trying for the exact same tickets. If it takes paying a little extra for the fan club or paying the same and forgoing another T-shirt, that would be worth it for a better ticket buying experience.
What a tease to have the tickets and then they disappear. I feel like the kid in the Eddie Murphy ice cream bit who didn't get any ice cream. And then Eddie offered, "Wanna lick? Psych!" That's what WU did.
Hi everyone, there was high demand for these shows this morning and fan-club tickets did sell out, but Roll Call Members get a second chance at pre-sale tickets during the venue pre sale on Thursday. Codes are already in members' dashboards for the pre sale taking place here: http://bit.ly/1N77wib (http://bit.ly/1N77wib)
Watched the 12 minute counter go to ZERO, while I was attempting to check out. All while I was waiting on reply from website...very disappointing.
I'm sure I'll get tickets elsewhere, although it is frustrating when you just want to secure tickets.
I'll relax, enjoy what I have. Some problems really aren't problems at all, just minor minor inconviences.
Quote from: WonderfulUnion on Mar 23, 2015, 03:10 PM
Hi everyone, there was high demand for these shows this morning and fan-club tickets did sell out, but Roll Call Members get a second chance at pre-sale tickets during the venue pre sale on Thursday. Codes are already in members' dashboards for the pre sale taking place here: http://bit.ly/1N77wib (http://bit.ly/1N77wib)
Doesn't help those of use who purchased lesser quality seats due to the cart issues with your system. :angry:
Quote from: stevenikks on Mar 23, 2015, 02:14 PM
Anybody have contact info for the Band's management? Not expecting they would remedy anything - I would just like to provide feedback on the poor customer service and the poorly designed system by WU. Think all we can hope for at this point is to let them know it's not working so they explore other options next time around.
Here are some email addresses. Though I wouldn't be surprised to find out they are run by Ground Control
manager@mymorningjacket.com
info@mymorningjacket.com
Quote from: WonderfulUnion on Mar 23, 2015, 03:10 PM
Hi everyone, there was high demand for these shows this morning and fan-club tickets did sell out, but Roll Call Members get a second chance at pre-sale tickets during the venue pre sale on Thursday. Codes are already in members' dashboards for the pre sale taking place here: http://bit.ly/1N77wib (http://bit.ly/1N77wib)
High demand has nothing to do with having your system fail during check out. Are you telling me that when I was trying to pay for my tickets someone else bought them? I don't think that's how your POS system works and I think you need to start taking some responsibility for the issue and make things right. Are my 4 tickets in the 2nd row going to be available at this "other presale"? Do not simply point someone to another presale. Please rectify this issue. Take responsibility and have some pride in the customer support you provide.
Quote from: nareichert on Mar 23, 2015, 03:35 PM
Quote from: WonderfulUnion on Mar 23, 2015, 03:10 PM
Hi everyone, there was high demand for these shows this morning and fan-club tickets did sell out, but Roll Call Members get a second chance at pre-sale tickets during the venue pre sale on Thursday. Codes are already in members' dashboards for the pre sale taking place here: http://bit.ly/1N77wib (http://bit.ly/1N77wib)
High demand has nothing to do with having your system fail during check out. Are you telling me that when I was trying to pay for my tickets someone else bought them? I don't think that's how your POS system works and I think you need to start taking some responsibility for the issue and make things right. Are my 4 tickets in the 2nd row going to be available at this "other presale"? Do not simply point someone to another presale. Please rectify this issue. Take responsibility and have some pride in the customer support you provide.
Well said, and totally agree. :thumbsup: :thumbsup:
Quote from: Drizzler on Mar 23, 2015, 03:12 PM
Watched the 12 minute counter go to ZERO, while I was attempting to check out. All while I was waiting on reply from website...very disappointing.
I'm sure I'll get tickets elsewhere, although it is frustrating when you just want to secure tickets.
I'll relax, enjoy what I have. Some problems really aren't problems at all, just minor minor inconviences.
Is this the same presale that the 78k Fb/68k Twitter followers of The Current (the vast majority of whom did not purchase Roll Call) have access to? If so, that is no solution. It is WU piggy-backing on an existing presale in an attempt to take zero responsibility for their horrible customer service--while still accepting 100% of our non-refundable dollars.
So where is this pre sale code that is in my "dashboard"? I am not seeing it.
Just gave the Wondeful Union support line a call and after being on hold for a few minutes the message switched over to let me know that their offices were closed for the day... I appreciate that right after you told me they are open from 7am-6pm Pacific time and it was 5:45 PM at the time. I love MMJ, but this has been a terrible experience.
Quote from: Drizzler on Mar 23, 2015, 04:24 PM
So where is this pre sale code that is in my "dashboard"? I am not seeing it.
www.mymorningjacket.com (http://www.mymorningjacket.com)
Roll Call dropdown
Log in
Roll Call dropdown -> Account
Scroll down to External Codes section
Is this the same presale that will be available to the 80,000 members of the Current?
We all understand supply and demand. But when part of the available supply is in our grasp (i.e. cart) and then to have it disappear is very frustrating.
Informing us of other sales open to the general public, which is the reality when the password is spread around everywhere, is not going to make fan club members happy. Neither will keeping angry fans on hold, hanging up on them during stated open for business hours, and blaming search engines.
The most ridiculous aspect of this entire fiasco is there are only around 15 of us who had problems. If a company (WU) is so inept that they can't take care of 15 customers who had problems through no fault of their own, how did they ever get hired?
Quote from: nareichert on Mar 23, 2015, 05:07 PM
Is this the same presale that will be available to the 80,000 members of the Current?
Yes. I should have given my Roll Call money to The Current instead. :(
Quote from: APR on Mar 23, 2015, 05:08 PM
We all understand supply and demand. But when part of the available supply is in our grasp (i.e. cart) and then to have it disappear is very frustrating.
Informing us of other sales open to the general public, which is the reality when the password is spread around everywhere, is not going to make fan club members happy. Neither will keeping angry fans on hold, hanging up on them during stated open for business hours, and blaming search engines.
They need to just admit they're still working out system glitches (or at least lie and say they're trying to..) I think everyone can accept honesty and new system inadequacy. I don't think people can stomach the disregard of the capture of the tix in the cart and then magically disappearing and lack of customer service (at least keep people on hold with the hope of talking to someone during working hours instead of a recording informing them of the working hours, ...which they are not apparently working).
Quote from: Woldie on Mar 23, 2015, 04:59 PM
Quote from: Drizzler on Mar 23, 2015, 04:24 PM
So where is this pre sale code that is in my "dashboard"? I am not seeing it.
www.mymorningjacket.com (http://www.mymorningjacket.com)
Roll Call dropdown
Log in
Roll Call dropdown -> Account
Scroll down to External Codes section
Got all that and yes I agree it appears to be nothing but a tag on to a different presale, but....
whats the password? I was able to see the section refereed to but I cant see a password associated with it and at this point I'll try anything that dosent involve going through this site to buy the tickets...
I feel extremely grateful to have scored tix this morning for the Mpls show. I'm sorry to hear so many people had issues.
A bit of good news about this show is that the tickets are sold through Univ of MN since Northrup is on campus. I have had really good luck buying tickets during the general on sale using the Northrup website http://www.northrop.umn.edu (http://www.northrop.umn.edu). They are MUCH better than Ticketmaster and don't usually attract a lot of scalpers. They are also better than having to deal with Blundeful Union. An additional bonus is that ticket processing fees are only $8 per ticket, which makes the total for all seats $50. One tip is that the site works a little better using the Google Chrome browser.
For example, I'm going to The Decemberists tomorrow at the Northrup. I got good tickets easily during the general onsale and the show eventually sold out. There have only been a handful of tickets available on StubHub (14 currently, I believe).
So, good luck to all on Saturday. Maybe we can arrange a meet up before the shows.
I opened a ticket with Wonderful Union and they closed the ticket and marked it "solved" without any response... I think this pretty much sums up their approach to customer service.
(http://i41.photobucket.com/albums/e268/nareichert/Screenshot%202015-03-23%2016.55.02.png) (http://s41.photobucket.com/user/nareichert/media/Screenshot%202015-03-23%2016.55.02.png.html)
So sorry to hear about all of this. Just a head's up since I went through the same thing along with other for the Red Rocks show ( I have 2 GA tix in my cart, processed, but never showed the tix in my Roll Call Account and was still charged the money). I would call and call and call during business hours only to receive a message they were closed. I had to call paypal and I immediately had them escalate a complaint and send it to Wonderful Union. 2 days later I got my money back but was still out of the tickets.
There is no excuse for tix in someone's cart not being there's, especially if there is a website issue or a page freezing. My hope if that MMJ and management moves on. Wonderful Union has had enough time to sort this out and if not at least treat everyone with dignity and class and give real answers.
I was lucky to grab 2 GA through another presale for Red Rocks but that is not the point. I am crossing my fingers all of you that were screwed out of tickets end up getting great seats at another presale or general sale.
Good luck and remember don't expect to get any wonderful resolution from Wonderful Union as I was told sorry you are out of luck basically.
CHIMMJFAN
Quote from: CHIMMJFAN on Mar 23, 2015, 08:58 PM
Good luck and remember don't expect to get any wonderful resolution from Wonderful Union as I was told sorry you are out of luck basically.
CHIMMJFAN
I think that is what burns me the most...that Wonderful Union took my money and provided me with nothing in return, then refused to hold themselves accountable. I fell victim to a con, and that con involves my favorite band--and not just any run-of-the-mill commercial band like Nickelback--My Morning Jacket.
Quote from: ericm on Mar 23, 2015, 12:53 PM
Again, that doesn't have anything to do with signing on or checking out issues. If people snag tix, and have them in their cart, it doesn't matter if only 1% of the tix were available. They had them but couldn't purchase. That's fucked up, and has happened all too often.
Yes, other great tix will be available at the general sale but people are paying money to be a part of a Fan Club that offers access to presales, and not have to deal with the General on sale. While we all would prefer more tix to be available, and good ones too, we expect to at least be able to purchase the tix we have in our carts regardless of where they are located.
fair enough. i didn't really have any issues getting 2 pairs for each night, but i know plenty who did. my friend got a pair for Saturday night at about 10:25 oddly enough.
fwiw, I have had times where i've had tickets in my cart and unable to purchase/checkout with them on Ticketmaster and many other ticketing sites, so it's not unheard of. not saying it makes it suck any less what happened to people through Roll Call though.
i'll def be trying for better tickets during the other presales/general however, as it didn't seem like they had many tickets available better than row 7.
Quote from: solace on Mar 23, 2015, 10:15 PM
Quote from: ericm on Mar 23, 2015, 12:53 PM
Again, that doesn't have anything to do with signing on or checking out issues. If people snag tix, and have them in their cart, it doesn't matter if only 1% of the tix were available. They had them but couldn't purchase. That's fucked up, and has happened all too often.
Yes, other great tix will be available at the general sale but people are paying money to be a part of a Fan Club that offers access to presales, and not have to deal with the General on sale. While we all would prefer more tix to be available, and good ones too, we expect to at least be able to purchase the tix we have in our carts regardless of where they are located.
fair enough. i didn't have any issues getting 2 pairs for each night, but i know plenty who did.
i'll def be trying for better tickets during the other presales/general however, as it didn't seem like they had many tickets available better than row 7.
I saw singles in BB, and DD but no pairs as good as that.
Quote from: ericm on Mar 23, 2015, 10:25 PM
I saw singles in BB, and DD but no pairs as good as that.
yeah, one friend I know was able to get a pair for one night in BB, but best pairs I saw were row B (7th row)
while i'm just happy to be in the building for both nights, i'd be lying if I said i didn't expect the ticket selection to be slightly better (even if the number of roll call pre-sale tickets was rather limited).
also, amusing that they said to use Chrome...
Chrome was loading the Event pages 15 minutes prior a decent bit slower than Firefox was for me on my Mac.
Blunderful Union,
I would STILL like some sort of comprehensive response to what exactly happened this time. As stated by wonderful union during the last presale, we had assurances this was not going to occur again.
What was the root cause of this issue? Whats being done to correct it? I wasted to much time and money to let it drop with another "opps" we still don't have it right or worse yet the inexcusable browser error.
Please advise
Hello All,
We appreciate your feedback. Wonderful Union is in the process of reaching out to each individual that experienced difficulties during the pre-sale yesterday. If you have not yet received an email you can expect one today. It's important that these issues are investigated and resolved. If you would like to report anything further please email info@mymorningjacket.com.
Sincerely,
MMJHQ
Quote from: CC Baxter on Mar 23, 2015, 02:27 PM
Quote from: stevenikks on Mar 23, 2015, 02:14 PM
Anybody have contact info for the Band's management? Not expecting they would remedy anything - I would just like to provide feedback on the poor customer service and the poorly designed system by WU. Think all we can hope for at this point is to let them know it's not working so they explore other options next time around.
here's a WU feedback thread, I suggest posting everything there:
http://forum.mymorningjacket.com/index.php/topic,18977.25.html (http://forum.mymorningjacket.com/index.php/topic,18977.25.html)
Most of the artists on Red Light use Musictoday/Ticketstoday - much better at running fan clubs and organizing pre-sales should look into it :-)
i'll make sure management is reading that thread too.
Quote from: MMJHQ on Mar 24, 2015, 02:20 PM
Hello All,
We appreciate your feedback. Wonderful Union is in the process of reaching out to each individual that experienced difficulties during the pre-sale yesterday. If you have not yet received an email you can expect one today. It's important that these issues are investigated and resolved. If you would like to report anything further please email info@mymorningjacket.com.
Sincerely,
MMJHQ
I have not been reached out to. Unless you call their auto feedback emails reaching out.
Quote from: MMJHQ on Mar 24, 2015, 02:20 PM
Hello All,
We appreciate your feedback. Wonderful Union is in the process of reaching out to each individual that experienced difficulties during the pre-sale yesterday. If you have not yet received an email you can expect one today. It's important that these issues are investigated and resolved. If you would like to report anything further please email info@mymorningjacket.com.
Sincerely,
MMJHQ
Hello, I have not been reached out to either.
SO SO much better seat selection/easy process during today's venue presale...
What a breeze that was. I was able to score two seats in row DD Jim side for night 1 and two CC Carl side for night 2. I am so excited. I feel so much better after getting screwed the other day, but WU seriously needs to fix their problems.
Fix it! (http://www.youtube.com/watch?v=sKFRSL4wpcY#)
Yes, this presale actually worked as these things should. Good seats and actually being able to purchase them once in the cart! I scored CC center for Friday and BB center for Saturday. I used two separate browsers for each sale as I was preparing for trouble and I couldn't quickly find a way to go back and select a second show after picking 2 tix for Sat. After all the nonsense and anxiety with Wonderful Union, I'm finally a happy camper for this show, at least. :drum:
(However, I wouldn't be surprised if some deluxe Roll Call members who were "successful" in the first presale aren't too pleased with the apparently much better selection of seats in this presale.)
Thank you Northrop! Better than TM and Roll Call.
See you in Minn Rob and Mrs. GO4IT.
Quote from: GO4IT on Mar 26, 2015, 11:50 AM
Yes, this presale actually worked as these things should. Good seats and actually being able to purchase them once in the cart! I scored CC center for Friday and BB center for Saturday. I used two separate browsers for each sale as I was preparing for trouble and I couldn't quickly find a way to go back and select a second show after picking 2 tix for Sat. After all the nonsense and anxiety with Wonderful Union, I'm finally a happy camper for this show, at least. :drum:
(However, I wouldn't be surprised if some deluxe Roll Call members who were "successful" in the first presale aren't too pleased with the apparently much better selection of seats in this presale.)
:cool: :thumbsup: :thumbsup:
So glad this worked out well for you, and others scoring tix today. :beer:
I wonder how what I would think is a relatively small box office can run a pre sale smoothly with no "user errors" or "wrong browser" and a company in charge of multiple artists hasn't ever come close to doing so. Even with all their opportunities to fix things over the years of doing it.
Quote from: GO4IT on Mar 26, 2015, 11:50 AM
(However, I wouldn't be surprised if some deluxe Roll Call members who were "successful" in the first presale aren't too pleased with the apparently much better selection of seats in this presale.)
me.
Although I had no trouble finding friends to take my other pairs off my hands, but still was a bit of a bummer to see :(
what seats for Sat? we're likely right next to you :)
Same here,
Simply amazing how easy this was...Funny thing is, I used the same PC, same browser, same everything and had zero issues and scored great seats.
All that said,
I am STILL awaiting a comprehensive response from Blunderful Union.
yeah... considering I *only* purchased the upgrade to a Deluxe Membership for the ticket pre-sales and don't really care about any of the other merch that comes with it, I definitely don't feel like I got my $60 worth right now.
sure I got tickets, but I got way better ones through the venue presale and WAY easier at that.
:angry:
Quote from: GO4IT on Mar 26, 2015, 11:50 AM
(However, I wouldn't be surprised if some deluxe Roll Call members who were "successful" in the first presale aren't too pleased with the apparently much better selection of seats in this presale.)
Yeah, I am steamed. I'll be back in row fucking P while all the rest of world is in front of me. What a waste of money for my roll call membership.
Just wanted to chime in like everyone else that today's presales was so smooth after Monday's debacle. Got tickets in row a for Friday and row dd for Saturday. All's well that ends well.
Quote from: solace on Mar 26, 2015, 01:41 PM
yeah... considering I *only* purchased the upgrade to a Deluxe Membership for the ticket pre-sales and don't really care about any of the other merch that comes with it, I definitely don't feel like I got my $60 worth right now.
sure I got tickets, but I got way better ones through the venue presale and WAY easier at that.
:angry:
I definitely get your frustration on the ticket front but if you go to any GA shows as a RC member I think you'll be happy with the early entry perc. It's great to be up front if you want or find whatever spot you like before the crowd rushes in. If you do get up front it's really cool to be sharing the show with Roll Callers all around you. A great group of people at every show I've been to, who look out for each other, and have no problem letting you back to your spot or holding it for you.
That more than any RC merch is what makes being a RC member worth it for me. Access to the Soundcheck parties is also a biggie for me. I know not everyone looks at it the same way, but having been down this road before I never count on getting great seats or tix to every show I want. If I get lucky in the presales that's a bonus. Hopefully someday that'll change and we'll have more tix available to us, and real good ones too. :beer:
Quote from: ericm on Mar 26, 2015, 02:56 PM
Quote from: solace on Mar 26, 2015, 01:41 PM
yeah... considering I *only* purchased the upgrade to a Deluxe Membership for the ticket pre-sales and don't really care about any of the other merch that comes with it, I definitely don't feel like I got my $60 worth right now.
sure I got tickets, but I got way better ones through the venue presale and WAY easier at that.
:angry:
I definitely get your frustration on the ticket front but if you go to any GA shows as a RC member I think you'll be happy with the early entry perc. It's great to be up front if you want or find whatever spot you like before the crowd rushes in. If you do get up front it's really cool to be sharing the show with Roll Callers all around you. A great group of people at every show I've been to, who look out for each other, and have no problem letting you back to your spot or holding it for you.
That more than any RC merch is what makes being a RC member worth it for me. Access to the Soundcheck parties is also a biggie for me. I know not everyone looks at it the same way, but having been down this road before I never count on getting great seats or tix to every show I want. If I get lucky in the presales that's a bonus. Hopefully someday that'll change and we'll have more tix available to us, and real good ones too. :beer:
The only problem with this is half the time the venues know nothing about Roll Call early entry and you have to argue with them to even let you in. It's basically up to us to get in and make it work. It is worth it to me as well. Though none of the shows I am going to this tour are GA.
yeah, the GA thing is nice and makes sense... but sadly our shows here are all seated.
Quote from: justbcuzido on Mar 26, 2015, 03:02 PM
Quote from: ericm on Mar 26, 2015, 02:56 PM
Quote from: solace on Mar 26, 2015, 01:41 PM
yeah... considering I *only* purchased the upgrade to a Deluxe Membership for the ticket pre-sales and don't really care about any of the other merch that comes with it, I definitely don't feel like I got my $60 worth right now.
sure I got tickets, but I got way better ones through the venue presale and WAY easier at that.
:angry:
I definitely get your frustration on the ticket front but if you go to any GA shows as a RC member I think you'll be happy with the early entry perc. It's great to be up front if you want or find whatever spot you like before the crowd rushes in. If you do get up front it's really cool to be sharing the show with Roll Callers all around you. A great group of people at every show I've been to, who look out for each other, and have no problem letting you back to your spot or holding it for you.
That more than any RC merch is what makes being a RC member worth it for me. Access to the Soundcheck parties is also a biggie for me. I know not everyone looks at it the same way, but having been down this road before I never count on getting great seats or tix to every show I want. If I get lucky in the presales that's a bonus. Hopefully someday that'll change and we'll have more tix available to us, and real good ones too. :beer:
The only problem with this is half the time the venues know nothing about Roll Call early entry and you have to argue with them to even let you in. It's basically up to us to get in and make it work. It is worth it to me as well. Though none of the shows I am going to this tour are GA.
I agree in the beginning it was rough, and it certainly could've been run better with some help from Grnd Ctrl but as the tours progressed, it got a bit better. Especially at venues that were played before or multi night stands. MPP, and Brooklyn were fine, PC was crazy night 1 but night 2 was better, and 3 was fine. Here's hoping this tour they have it down pat, and it runs smooth everywhere. :thumbsup:
APR made me an offer I couldnt refuse so I'm flying out to Minneapolis for these shows! I look forward to seeing some friends and meeting some new ones.
Logged onto general public sale at 10am this morning and picked up OrchPit Center Row CC for both nights via the 2 night bundle option!
I did have to catch and release several times before I got these, the first tix they offered me were in balcony.
Needless to say I'm psyched.
Quote from: dondante24 on Mar 27, 2015, 11:30 AM
Logged onto general public sale at 10am this morning and picked up OrchPit Center Row CC for both nights via the 2 night bundle option!
I did have to catch and release several times before I got these, the first tix they offered me were in balcony.
Needless to say I'm psyched.
nice score!!!!
Quote from: mahg33ta on Mar 26, 2015, 04:51 PM
APR made me an offer I couldnt refuse so I'm flying out to Minneapolis for these shows! I look forward to seeing some friends and meeting some new ones.
I tricked him into thinking he could write the setlists.
edit: moved to msp thread.