Check your inboxes, people. Deluxe vinyl packages won't even be shipped until after the street date.
Just saw my delay email :cry:
I really was expecting it though..
So much for getting that first listening experience on the vinyl... Oh well, at least they're sending us the download code.
Great! Another hose job. Glad I only put out $123.00 2 months ago.
I should say I'm surprised....but I'm not. lol
Word on the street is all the puzzle shapes were penis shaped. They had a sword crossing issue.
Quote from: Fully on Apr 30, 2015, 07:25 PM
Word on the street is all the puzzle shapes were penis shaped. They had a sword crossing issue.
So you're saying WU wanted to fuck people some more? They didn't get their rocks off enough with the show presales?
Different company. Firebrand Live.
Not surprised. Still disappointed tho.
Quote from: Woldie on Apr 30, 2015, 07:55 PM
Different company. Firebrand Live.
I stand corrected. :lipsrsealed:
Quote from: itrainmonkeys on Apr 30, 2015, 07:13 PM
I should say I'm surprised....but I'm not. lol
Yup yup. I'm so over complaining, and I understand production delays, but wow. How long has this been in production, yet they still don't have it ready. My question is: just how much longer am I going to have to wait to hear this effing thing on my turntable? Do you think this will be a 5 -7 day delay, or weeks, or months? That email is too open-ended, but appreciated nonetheless.
I buy vinyl to play, and My Morning Jacket record releases are important to me. I've been dreaming of putting this thing on my turntable. Somebody is fucking up my ritual. :grin:
I posted this over in The Band but it belongs here too: Sorry in advance for the rant.
Yeah this sucks! So since I bundled my Roll Call order with the Deluxe Box set, not only will I not have the vinyl on release date but I still don't have my Roll Call items either! This is bullshit... I've tried to remain positive with regards to the "Fuck Wonderful Union/Ground Ctrl train" but I'm 100% on board now. CHOO CHOO!
Luckily, I ordered the deluxe CD from Amazon and I will receive that on release day. I'm one of the few purists who have waited for the official release to listen to the album and I was SO fucking excited to fill my ear holes with the sweet new sounds off a vinyl record, but that will have to wait.
Fuck us for buying the most expensive set offered, right? And I'm double fucked for bundling yet another roll call package in with that shit. I'm now a Roll Call member until December 2016 and yet I'm getting the shaft on the BRAND NEW FUCKING ALBUM and on the roll call merch.
I'm at least going to chat with blunderful union and try to get my shipping costs refunded.
/rant
On a positive note: IT'S FRIDAY!!!!!!!!!!!!!!! We get to see MMJ live in almost 2 weeks!!!!!!!!!!!!! We get a new album next week!!!!!!!!!!!!!!!!!!!!!!
Do not waste your time hollering at Wonderful Union about this one. I already tried once it became apparent that we would not be getting the same access to the pre-release singles from the album. Firebrand Live is the party to contact for these packages - customerservice@gnarlyemail.com.
It's gotten to the point where I expect anything I preorder that is scheduled for release close to RSD to be delayed.
Quote from: Osistheones on May 01, 2015, 11:45 AM
It's gotten to the point where I expect anything I preorder that is scheduled for release close to RSD to be delayed.
So true. I get so conflicted every time it happens, because I feel more and more like a sucker each time. I still haven't heard the new Father John Misty on my turntable because the records were warped (oh sounds a lot like the LAST My Morning Jacket limited bundle of Circuital which also came warped.) On the Father John Misty they said they would have replacements "hopefully" by mid-March. They sent out an email last week saying it will now be the beginning of May (and blaming RSD, because of course.) If I'm lucky, I'll finally have a listenable copy 3 months after the release date. That's after paying for the most expensive version.
The impression I get from this release is that the LP coming with this bundle is no different from the versions already shipping out to people from places like Newbury Comics and readily available on release date in record stores everywhere. So why not send the people who purchased the bundle the LP only and ship the ancillary shit when it's ready? I guess it's because that would cost them a few bucks per album and it's easier to just let us bitch and moan about it? I dunno, I'm just thinking out loud at this point. Why y'all make it so hard to be a fan? Flash forward me to Athens and Knoxville please!
Oh did I say earlier I'm so over complaining, because apparently I still have some juice in the tank. :grin:
Quote from: ellisintransit on May 01, 2015, 12:21 PM
Quote from: Osistheones on May 01, 2015, 11:45 AM
It's gotten to the point where I expect anything I preorder that is scheduled for release close to RSD to be delayed.
So true. I get so conflicted every time it happens, because I feel more and more like a sucker each time. I still haven't heard the new Father John Misty on my turntable because the records were warped (oh sounds a lot like the LAST My Morning Jacket limited bundle of Circuital which also came warped.) On the Father John Misty they said they would have replacements "hopefully" by mid-March. They sent out an email last week saying it will now be the beginning of May (and blaming RSD, because of course.) If I'm lucky, I'll finally have a listenable copy 3 months after the release date. That's after paying for the most expensive version.
The impression I get from this release is that the LP coming with this bundle is no different from the versions already shipping out to people from places like Newbury Comics and readily available on release date in record stores everywhere. So why not send the people who purchased the bundle the LP only and ship the ancillary shit when it's ready? I guess it's because that would cost them a few bucks per album and it's easier to just let us bitch and moan about it? I dunno, I'm just thinking out loud at this point. Why y'all make it so hard to be a fan? Flash forward me to Athens and Knoxville please!
Oh did I say earlier I'm so over complaining, because apparently I still have some juice in the tank. :grin:
Jesus, ditto everything you just said.
I ordered the deluxe version that has t-shirt and poster, not the puzzle. Is this one delayed? I haven't received a single email since my confirmation.
Well, release day is here. It would be nice to get an firm update for all the fans that forked out $100+ for the "deluxe" version of this album and have no idea when they will get it.
Hopefully nobody picked it up for a Mother's Day gift, but I doubt anybody from MMJ management would care.
I love hearing from friends on how awesome the vinyl is..."I just received from Amazon" or "I just picked up at my local record store..." only to respond that I don't have it yet, and won't know when I will. "But I thought you pre-ordered from MMJ?"
How could MMJ let their management fuck up their most highly anticipated album release? It seems like everything this band does on this website alienates and pisses off their loyal fan base. Fool me once with Roll Call, shame on YOU. Taking me for granted on pre-ordering the new album from MMJ's website again and thinking Roll Call pre-sales would be fixed? Shame on ME.
Maybe I'm too spoiled by bands that actually care to make things right for their most dedicated fans and get merch and music out to them when it was originally promised. I don't want to sound too greedy for expecting something back on a pre-order placed months ago other than a vague delay email.
One can only hope an upgrade to 2 day priority shipping or refund for shipping all together. What an embarrassment and joke.
Are you sure you werent given 2-day Priority shipping on your order? I did with mine. It was my only option. I feel bad for everyone here that hasnt gotten their order yet. Im guessing it was an unavoidable delay. Maybe not? :angry:
I don't want to keep sounding like an apologist for Wonderful Union or anyone else, but there is a lot of misinformation among a number of threads.
1. MMJ's management, RedLight Management, has no direct involvement in Roll Call or merchandise, so they are not to blame for delays and/or poor customer service. They are, however, responsible for "hiring" companies to manage the band's website, fan club, and merchandise. They are aware of these problems.
2. Wonderful Union (formerly ground(ctrl)) were contracted to handle the MMJ website and fan club, Roll Call. They are responsible for presale tix, contests, web design, the points store, early entry, etc.
3. Firebrand Live, Inc. is the company that handles MMJ merchandise. They also handle physical items for Roll Call memberships purchased with presale packages ONLY, such as the laminate, poster, and t-shirt. All other Roll Call items are sent from and by WU.
4. The delay only affects deluxe vinyl packages, because the production delay is NOT with the vinyl but with either the die-cut box or puzzle.
I am as frustrated as any of you about not getting my stuff. But please be sure you direct your concerns appropriately. I don't think tweeting the band members or blaming WU for the vinyl package delay is helpful, because they are not responsible. Keep posting concerns here, as I believe MMJ management is reading these threads, and send complaints directly to WU (for Roll Call issues) and Firebrand (for merch issues).
Wonderful Union (https://groundctrl.zendesk.com/hc/en-us)
Firebrand Live (mmj-service@gnarlyemail.com)
And try to enjoy this great new album. If you don't have a copy yet, stream it on Spotify or visit my YouTube playlist of the full album, via MyMorningJacketVEVO.
https://www.youtube.com/playlist?list=PLSz7i2NhA7mqgDd9MMINes6YLVMGS-sVS (https://www.youtube.com/playlist?list=PLSz7i2NhA7mqgDd9MMINes6YLVMGS-sVS)
Thanks for that info, John. Now I can add Firebrand Live to the list of businesses that I'll never order anything from again (at least not anything that I want to arrive in a timely manner or packaged properly). :thumbsup:
I am also going to go to my local record store to get a copy tonight, like I should have done in the first place.
Quote from: Crispy on May 05, 2015, 04:40 PM
Thanks for that info, John. Now I can add Firebrand Live to the list of businesses that I'll never order anything from again (at least not anything that I want to arrive in a timely manner or packaged properly). :thumbsup:
I am also going to go to my local record store to get a copy tonight, like I should have done in the first place.
It's about damn time you broke. Sorry you've had to wait so long though.
Quote from: johnnYYac on May 05, 2015, 04:10 PM
I don't want to keep sounding like an apologist for Wonderful Union or anyone else, but there is a lot of misinformation among a number of threads.
1. MMJ's management, RedLight Management, has no direct involvement in Roll Call or merchandise, so they are not to blame for delays and/or poor customer service. They are, however, responsible for "hiring" companies to manage the band's website, fan club, and merchandise. They are aware of these problems.
4. The delay only affects deluxe vinyl packages, because the production delay is NOT with the vinyl but with either the die-cut box or puzzle.
I do hope the band management is aware of these problems (not just isolated to Waterfall vinyl releases and Firebrand - there is a long sad history of WU/GndCtrl poor customer service). So the question is what are they doing about it?
Also, the delay does not seem to be with only the deluxe vinyl packages, I and it seems many others ordered the standard vinyl bundle, and we have not received ANY info since the original confirmation email after placing the order (no email about delays in vinyl, no downloads, nothing). I also ordered a CD, and have not received it either.
Quote from: kotchishm on May 04, 2015, 09:37 AM
I ordered the deluxe version that has t-shirt and poster, not the puzzle. Is this one delayed? I haven't received a single email since my confirmation.
Same here - Vinyl Bundle, plus I ordered the CD - I haven't gotten anything since the confirmation email. No delay email, no download codes (which sound like they don't work anyway).
Quote from: PittsburghGuy on May 05, 2015, 11:09 PM
Quote from: kotchishm on May 04, 2015, 09:37 AM
I ordered the deluxe version that has t-shirt and poster, not the puzzle. Is this one delayed? I haven't received a single email since my confirmation.
Same here - Vinyl Bundle, plus I ordered the CD - I haven't gotten anything since the confirmation email. No delay email, no download codes (which sound like they don't work anyway).
Got tracking info last night. May 12 arrival
[/quote]
Got tracking info last night. May 12 arrival
[/quote]
One week for shipping that cost over $14?? Joke's on us. MMJ is officially ran by Floyd Mayweather.
I am furious about having no vinyl nor any estimate of when I can expect it, and I have emailed THE APPROPRIATE PARTY (Firebrand) requesting an explanation. However, I cannot help but think that comments like the one above indicate that this forum needs a thorough culling. Geeez...
Hey, guys. I made an account here just to let you all know that Firebrand got back with me and said that my package will be shipping this week and that a refund on the shipping is possible, but it has to be approved by Wonderful Union because of the roll call stuff being packaged with it.
Preordered Roll Call Deluxe. So far the only thing that has showed up is a lanyard. No tracking number, nothing.
It's more than a bit frustrating that Firebrand seems to feel like this doesn't matter to me.
It matters to me.
This package is taking (an awfully long) time to get here. If it would have been easy, I would not have cared.
Quote from: ColdCruise on May 06, 2015, 07:17 PM
Hey, guys. I made an account here just to let you all know that Firebrand got back with me and said that my package will be shipping this week and that a refund on the shipping is possible, but it has to be approved by Wonderful Union because of the roll call stuff being packaged with it.
It's good to hear. I ordered the vinyl bundle (non-deluxe) and a CD through Firebrand, not packaged with my Roll Call, and I did finally receive notification of 'creation of a shipping label' last night. As I saw someone else say they just got notification of their shipment, and it was ECD of 5/12, and I'm on East Coast, I'm guessing mine will be the same whenever it gets far enough in the system to actually give me a delivery estimate..... :undecided:
When I asked Firebrand about why I had never received notification of delay (as some others have), or receive a download code in the interim since my order is obviously not received 'on or around 5/4' as advertised, they told me
"The Deluxe Vinyl Packages were not delayed, only orders with the box sets were slightly delayed and received a download."
Huh?? Werent the deluxe and limited deluxe vinyl packages the only ones WITH the 'box' set? I feel like they're just pitching a line of BS.
May 12 seemed to be a placeholder date. I am scheduled to receive my deluxe package today (tier below the puzzle). I'm in Arlington, VA and it shipped from Oceanside, CA.
Quote from: kotchishm on May 07, 2015, 09:13 AM
May 12 seemed to be a placeholder date. I am scheduled to receive my deluxe package today (tier below the puzzle). I'm in Arlington, VA and it shipped from Oceanside, CA.
Cool! Better than 5/12! My tracking # finally populated, but now I have a 5/13 delivery date! Boooooo Firebrand
I finally got an email back from Gnarlywood Customer Service stating the Deluxe Packages were never intended to be received by release day, rather ship the same week of release day. :rolleyes: No mention of partial refund for shipping costs. They stated that they plan on having all packages shipped out this week with tracking info. I believe it when I see it, in the meantime I guess I'll just scoop a copy from Urban Outfitters to get the alternate cover art.
Quote from: watchtower41 on May 07, 2015, 01:32 PM
I finally got an email back from Gnarlywood Customer Service stating the Deluxe Packages were never intended to be received by release day, rather ship the same week of release day. :rolleyes: No mention of partial refund for shipping costs. They stated that they plan on having all packages shipped out this week with tracking info. I believe it when I see it, in the meantime I guess I'll just scoop a copy from Urban Outfitters to get the alternate cover art.
wait, UO has alternate album cover art?
Yeah, just different color scheme. Red sky....looks cool.
Urban Outfitters are scum. They'll never get any of my money.
I emailed Firebrand because I would feel shitty if I sat silently while they go an entire week without an update. This sucks.
Quote from: parkervb on May 07, 2015, 01:51 PM
Quote from: watchtower41 on May 07, 2015, 01:32 PM
I finally got an email back from Gnarlywood Customer Service stating the Deluxe Packages were never intended to be received by release day, rather ship the same week of release day. :rolleyes: No mention of partial refund for shipping costs. They stated that they plan on having all packages shipped out this week with tracking info. I believe it when I see it, in the meantime I guess I'll just scoop a copy from Urban Outfitters to get the alternate cover art.
wait, UO has alternate album cover art?
Unfortunately, Urban Outfitter's copies of "The Waterfall" are also delayed. What an all-around clusterf*%k release.
I W´was promised that my copy will be shipped this week....still nothing
Quote from: jimsflyingv on May 08, 2015, 01:25 PM
I W´was promised that my copy will be shipped this week....still nothing
Technically, they still have 1 day.... not that I believe it will happen for many of us. I'm guessing they're shipping out one at a time, every oter hour.
FireBrand responded to my inquiry by saying my package will be shipped out on Monday and that I'll receive a confirm email along with tracking deets. They should ship it priority and eat the cost to make up for their ineptness.
Got a shipment notification :thumbsup:
I came here to post the same thing.
Just wanted to update that I did also email Firebrand with my displeasure that my order (Vinyl Bundle and CD) wasn't received 'on or around 5/4', and in fact a shipping label wasn't even created until 5/4, and it is apparently not being sent anything but non-priority USPS since it isn't projected to arrive until 5/13 - definitely NOT on or around 5/4.
To their credit, they issued me a full credit for shipping cost.
I got the super duper puzzle edition and I still have no tracking info. :(
Still waiting! It appears I am not the only one.
I have a subscription service for music, so of course I have been listening since Monday, but I look forward to the actual vinyl.
I'm still waiting too. I worded my post wrong I guess....I ordered the super deluxe and have no tracking info or package yet.
My deluxe box *FINALLY* shipped on May 8th from SAN DIEGO, CA :thumbsup:
The item was received on May 9th in BELL GARDENS, CA :cool:
Deluxe Package departs May 9th from BELL GARDENS :grin:
Since then, no update or scan whatsoever, with a new delivery estimate of May 16th. :undecided: :angry:
At this point, I expect to receive their next album before "the Waterfall" gets here. This homing pigeon delivery service truly duped us all.
You must have checked the "hobo walkabout" delivery option. He is probably waiting for a good train car to hop on. Be patient.
Quote from: Nikkogino on May 12, 2015, 04:50 PM
You must have checked the "hobo walkabout" delivery option. He is probably waiting for a good train car to hop on. Be patient.
At least for $16.33, the Hobo can afford some decent booze and a Happy Meal on the way.
Anxious vs Patience, no winners in that battle. If this was a marketing ploy for them to get peeps to order another album though, they about have me on the ropes! :evil: That was and this is a joke. Sarcasm just made Anxious vs Patience into a tag-team steel cage match.
Finally received my email last night re: shipping.
Of course, I'll be flying to NH on Thursday and not home until late Monday, so it will likely arrive while I am over 1200 miles away...
That will be exactly 2 weeks after the release date, which sucks.
On the other hand, its now looking as though I'll be dropping the needle on The Waterfall, for the first time, on my birthday!
https://youtu.be/WlBiLNN1NhQ
Mine arrived today but I'm in philly
I finally got mine yesterday. It's an amazing packed goodie box of gorgeousness.
Quote from: johnnYYac on May 12, 2015, 06:10 PM
Finally received my email last night re: shipping.
Of course, I'll be flying to NH on Thursday and not home until late Monday, so it will likely arrive while I am over 1200 miles away...
That will be exactly 2 weeks after the release date, which sucks.
On the other hand, its now looking as though I'll be dropping the needle on The Waterfall, for the first time, on my birthday!
https://youtu.be/WlBiLNN1NhQ
An unexpected 3-day hospitalization means my trip to NH was cancelled but I was home when it arrived on Saturday! Nice in person and included my 2015 Roll Call t-shirt. I'd received my 2015 Roll Call laminate in an earlier shipment. Question is, where is my 2015 Roll Call poster, damn it?
Also got my signed copy from the UK!
(https://farm6.staticflickr.com/5334/17124446743_cc7395d47d_c.jpg)
Quote from: johnnYYac on May 17, 2015, 02:15 PM
Quote from: johnnYYac on May 12, 2015, 06:10 PM
Finally received my email last night re: shipping.
Of course, I'll be flying to NH on Thursday and not home until late Monday, so it will likely arrive while I am over 1200 miles away...
That will be exactly 2 weeks after the release date, which sucks.
On the other hand, its now looking as though I'll be dropping the needle on The Waterfall, for the first time, on my birthday!
https://youtu.be/WlBiLNN1NhQ
An unexpected 3-day hospitalization means my trip to NH was cancelled but I was home when it arrived on Saturday! Nice in person and included my 2015 Roll Call t-shirt. I'd received my 2015 Roll Call laminate in an earlier shipment. Question is, where is my 2015 Roll Call poster, damn it?
Also got my signed copy from the UK!
(https://farm6.staticflickr.com/5334/17124446743_cc7395d47d_c.jpg)
Sweet. I got my poster and laminate but still no damn deluxe package. It was "out for delivery" Saturday but I got nothing. I think I'm getting trolled.
Ohh HAPPY DAY! 5/18/15 and the day has finally arrived. My deluxe box set is in hand and finally ready to enjoy.
But what's this about Roll Call packages being included? Was I supposed already receive my t-shirt, laminate and poster as well? I have not received any of those goods....
(Not to self): Do NOT order anything from www.mymorningjacket.com (http://www.mymorningjacket.com) under any circumstances, ever again.
Quote from: watchtower41 on May 18, 2015, 04:34 PM
(Not to self): Do NOT order anything from www.mymorningjacket.com (http://www.mymorningjacket.com) under any circumstances, ever again.
DITTO times a million.
I think those of us who renewed our Roll Call packages last year for the extended year and a a half won't get this year's swag. :-/
If I was sitting around still waiting on this stuff to arrive, I would cancel my order and go to the record store and buy the album. I realize some of you are waiting for that puzzle and the roll call t-shirt and crap, but come on.
Puzzle time! And only 14 days after the album was released! Then it will be time to write my strongly-worded letter.
Quote from: Crispy on May 18, 2015, 07:38 PM
Puzzle time! And only 14 days after the album was released! Then it will be time to write my strongly-worded letter.
Was having trouble with some of the green and other dark areas. So similar. Need to finish this puzzle.
Anyone else STILL waiting?
I mean I have the digi copy and all but geeeez
Quote from: delvin on May 20, 2015, 12:21 AM
Anyone else STILL waiting?
I mean I have the digi copy and all but geeeez
Still waiting here as well... three months after ordering and a month after it was supposed to be delivered. Very annoying. :angry: