Questions about Roll Call and Pre-Sale - chatted with the new Ground Control

[millerjustin]

Jon

Customer support


Chat started

Justin Miller


Hi!  Can I ask a quick question about pre-sale on Monday?

Jon joined the chat

Jon

sure!

Justin Miller

thanks!

I see the 4 ticket limit - wondering if that's just per event?

in other words, can I fill my cart with multiple events?

Jon

I don't see confirmation of this info anywhere, so I can't be positive, but I believe it means 4 per event.

Justin Miller

ok - lots of folks in the Forum and FB groups asking the same question - would be super helpful if you guys could clarify for RC members

Also lots of questions on differences between 2014-2015 RC membership and the new deluxe RC.  I bought the 18 month version in September and it appears that I am OK with buying tickets.  However, would I have to buy the deluxe in order to get the new t-shirt and poster?

Jon

Correct, you must purchase the Deluxe membership to receive the Deluxe Membership items.

Justin Miller

OK - I get that, but there were some initial grumblings out there.  Will my laminate still work for early admissions, etc?

Jon

Yes, it will.

Justin Miller

cool!  Would it be OK if I shared this chat in the forum and with some other folks?  It might help ease the chatter

Jon


Absolutely! Also if anyone has specific questions, they can reach us here or send an email to help@wonderfulunion.com for assistance.

Justin Miller


many thanks Jon!  feels like things are going good over there - looking forward to an awesome album and tour!


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Jon

You're very welcome! Have a wonderful day and good luck to you on Monday!




























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Options•Hi, Justin Miller




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[jaye]

Thanks Justin - 4 tickets per event,  but will they allow multiple events in cart??  He didn't really answer that part...  Has that been confirmed elsewhere?

[itrainmonkeys]

Good idea and thanks for sharing. I do still feel like things have been "confirmed" in the past that ended up not coming true so I'm cautiously optimistic about the answers. grndCTRL has certainly shaken my trust in what they claim but at least we have this as a record/point of reference.

[justbcuzido]

Hmm, so does that mean if I got the 2014-2015 roll call, I wont get the second 7" vinyl?

[BH]

So where will we go to buy tickets?   Will we get an email?   Or do we just log onto Roll Call thru the MMJ website?   Or go to the specific show page and click on "tickets"?

[APR]

Thanks Justin - 4 tickets per event,  but will they allow multiple events in cart??  He didn't really answer that part...  Has that been confirmed elsewhere?

I asked about that yesterday in a chat session on W Union's website.  The person told me that she didn't know the answer.  However, she said she thinks multiple show purchases will require multiple transactions (can't load up your cart with multiple shows and then make one purchase).  Keep in mind that the Wonderful Union rep didn't know for sure.  So this post has been very helpful to everyone I'm sure.

[ericm]

So where will we go to buy tickets?   Will we get an email?   Or do we just log onto Roll Call thru the MMJ website?   Or go to the specific show page and click on "tickets"?

If you click on the MMJ banner at the top of this page, the shows are up but the links aren't active yet. I think as long as we're logged in, then we're good to go once the presale starts.

Don't hold me to this though. I remember back a bit when we ended up having to either re log in or register again because GC screwed up when the presale started.  Hopefully the kinks are worked out this time around but I'm not holding my breath.

[APR]

So where will we go to buy tickets?   Will we get an email?   Or do we just log onto Roll Call thru the MMJ website?   Or go to the specific show page and click on "tickets"?

If you click on the MMJ banner at the top of this page, the shows are up but the links aren't active yet. I think as long as we're logged in, then we're good to go once the presale starts.

Don't hold me to this though. I remember back a bit when we ended up having to either re log in or register again because GC screwed up when the presale started.  Hopefully the kinks are worked out this time around but I'm not holding my breath.

There were kinks indeed.  I remember not being able to navigate back to my cart once tickets were added for more than one PC show.  The timer was running low and there was no icon for the shopping cart.  I predict kinks but hoping to be surprised.

[buymycar]

The wisest thing they can do to alleviate any headaches for early entry is to have only one laminate, the same one the 2014-2015 roll callers got. Maybe they're already planning on making more for the 2015 roll callers.

[Mahgeetah34]

Is the only difference between deluxe roll call and roll call junior the 30 minute wait time for ticket preorders and no merchandise (shirt, poster and vinyl)?

[ericm]

Is the only difference between deluxe roll call and roll call junior the 30 minute wait time for ticket preorders and no merchandise (shirt, poster and vinyl)?

No early entry laminate with the Digital package.

[Mahgeetah34]

Is the only difference between deluxe roll call and roll call junior the 30 minute wait time for ticket preorders and no merchandise (shirt, poster and vinyl)?

No early entry laminate with the Digital package.

That sucks. I was hoping it came with the early laminate. Now I understand why it's the digital package.

[DayDrinkin]

Just gonna put this out there in case anybody knows.

If I do not buy tickets through roll call, can I still use my laminate to get early entry (I got the 18-month option last year)?

I want to buy Red Rocks tickets, but I'm not 100% sure that I can go so I don't really want to buy tickets I have to pick up at will call.

[ericm]

Just gonna put this out there in case anybody knows.

If I do not buy tickets through roll call, can I still use my laminate to get early entry (I got the 18-month option last year)?

I want to buy Red Rocks tickets, but I'm not 100% sure that I can go so I don't really want to buy tickets I have to pick up at will call.

Yes, as long as you have your RC laminate you're good to go.

[millerjustin]

Additional Response from Wonderful this am:

Hello,

We're sending you this quick message to let you know that your request, (#234060), has been marked "solved."

If you have any additional questions or concerns about this topic please let us know.

-Wonderful Union


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Murgen, Mar 6, 8:56 AM:
Hello Justin,

Thanks for contacting our fan support team.

You would not receive the new poster and shirt unless you were to purchase the new deluxe membership.

You can purchase up to four tickets per concert and you can purchase tickets for multiple dates all at once, but we highly recommend purchasing tickets for one date at a time to help ensure that there are no errors during check out.

Sincerely,

Wonderful Union

[ultravisitor]

you can purchase tickets for multiple dates all at once, but we highly recommend purchasing tickets for one date at a time to help ensure that there are no errors during check out.

Well, that's reassuring...

[itrainmonkeys]

you can purchase tickets for multiple dates all at once, but we highly recommend purchasing tickets for one date at a time to help ensure that there are no errors during check out.

Well, that's reassuring...

At this point with Roll Call I go in with low expectations and hope to be surprised. I've gotten way too frustrated over their past issues and don't need that kind of stress haha.

[APR]

The wisest thing they can do to alleviate any headaches for early entry is to have only one laminate, the same one the 2014-2015 roll callers got. Maybe they're already planning on making more for the 2015 roll callers.

Great idea that hopefully Wonderful Union thought of long ago.

Thanks for the updates Justin.  Even with all of the communication, I/We still don't know whether to do what customer service highly recommends or do what the website is actually capable of doing, which is purchasing multiple dates all at once.  I hope it all goes well for everyone on Monday.

[scosby2]

I didn't read this entire thing but I do know for sure that you won't get an e-mail or anything, once they go on sale if you are logged into your account the buy links will then become active, I got lucky that the two im trying hardest for are in different time zones. I will say groundctrl still has a little ways to go getting used to our population but it really looks like they are trying. I think a lot of these companies are starting to figure out that these "old hippies" take their music super serious so they better get their shit straight or the band will walk after enough complaints

[Come Closer]

So if we bought the 18 month roll call, we still need to buy the deluxe to get the 30 minute head start on tickets?