If you happened to receive a warped vinyl please contact: customerservice@bandmerch.com
We are working on a quick and efficient way to exchange the individual pieces.
Thank you again for your understanding and patience.
Question for anyone out there about warped vinyl. At this time I have no turntable to play my green vinyl, or my other 500 records. My greenies look OK, but my question is, do you have to play them to see or hear the warp, or is it detectable by just holding and looking?
Quote from: rincon on Jun 08, 2011, 03:16 PM
Question for anyone out there about warped vinyl. At this time I have no turntable to play my green vinyl, or my other 500 records. My greenies look OK, but my question is, do you have to play them to see or hear the warp, or is it detectable by just holding and looking?
thanks. I'm wondering the exact same thing. Trying to find someone local with ability to test for me. Figured if I have a bad one, better figure it out now, not 3 years from now when I finally get a turntable.
If you lay the vinyl out on a flat surface (ie, table top), it should be pretty easy to tell if it is warped. If it looks relatively flat, you are probably good. If one side seems to have a little 1/2 inch curve upward and does not appear to be flat, there's your warp.
Quote from: headhunter on Jun 08, 2011, 03:24 PM
If you lay the vinyl out on a flat surface (ie, table top), it should be pretty easy to tell if it is warped. If it looks relatively flat, you are probably good. If one side seems to have a little 1/2 inch curve upward and does not appear to be flat, there's your warp.
That is the only other way to tell.
Glad the posted the contact info and got an update on it too.
Quote from: headhunter on Jun 08, 2011, 03:24 PM
If you lay the vinyl out on a flat surface (ie, table top), it should be pretty easy to tell if it is warped. If it looks relatively flat, you are probably good. If one side seems to have a little 1/2 inch curve upward and does not appear to be flat, there's your warp.
Well, there is clearly not a half inch warp. You don't need to lay it down for one that big. It appears to be OK. Now to find a decent turntable without spending $500.
Progress is being made, I got the following email from a topspin rep today:
Quote
Hey Chris ~ I'm so sorry to hear that your package arrived damaged. Bandmerch, who shipped the merchandise for My Morning Jacket, indicated they would ship out replacements for the Vinyl.
As soon as there is a projected ship date for the replacements, they will send an email to let you know when the packages ship. If you have additional questions, please contact Bandmerch directly: http://customerservice.bandmerch.com (http://customerservice.bandmerch.com)
Kind regards,
Barbara
So that's good, but I haven't heard from bandmerch since I sent them an email on the 8th.
Quote from: Crispy on Jun 13, 2011, 05:53 PM
Progress is being made, I got the following email from a topspin rep today:
Quote
Hey Chris ~ I'm so sorry to hear that your package arrived damaged. Bandmerch, who shipped the merchandise for My Morning Jacket, indicated they would ship out replacements for the Vinyl.
As soon as there is a projected ship date for the replacements, they will send an email to let you know when the packages ship. If you have additional questions, please contact Bandmerch directly: http://customerservice.bandmerch.com (http://customerservice.bandmerch.com)
Kind regards,
Barbara
So that's good, but I haven't heard from bandmerch since I sent them an email on the 8th.
Well, I got an email from bandmerch asking which of my orders had the faulty vinyl because I ordered both the limited edition box and the standard vinyl. I actually haven't opened my standard package so I just told them the green for now and had to send them my order number.
I guess that is some progress. :thumbsup:
Quote from: Ruckus on Jun 15, 2011, 01:04 AM
Quote from: Crispy on Jun 13, 2011, 05:53 PM
Progress is being made, I got the following email from a topspin rep today:
Quote
Hey Chris ~ I'm so sorry to hear that your package arrived damaged. Bandmerch, who shipped the merchandise for My Morning Jacket, indicated they would ship out replacements for the Vinyl.
As soon as there is a projected ship date for the replacements, they will send an email to let you know when the packages ship. If you have additional questions, please contact Bandmerch directly: http://customerservice.bandmerch.com (http://customerservice.bandmerch.com)
Kind regards,
Barbara
So that's good, but I haven't heard from bandmerch since I sent them an email on the 8th.
Well, I got an email from bandmerch asking which of my orders had the faulty vinyl because I ordered both the limited edition box and the standard vinyl. I actually haven't opened my standard package so I just told them the green for now and had to send them my order number.
I guess that is some progress. :thumbsup:
Yeah, I finally got the same email yesterday, verbatim, as Chris.
Dear Discerning Vinyl Consumer,
As you are no doubt already aware, the manufacture and distribution of high-quality phonograph records is a highly-nuanced and sometimes tricky business that is subject to any number of vicissitudes as the finely grooved discs travel along the path from their origin to you, the listener.
It has come to our attention that an unfortunately high percentage of folks who purchased the "Deluxe Box" edition of My Morning Jacket's Circuital discovered a most unfortunate condition of warpage on one or both of their green 12" LPs. That is why, in order to guarantee maximum value and listening pleasure, new pairs of brand-new, warp-free green LPs are being mailed out to all purchasers of the "Deluxe Box" free of charge. So watch your mailbox. And hold on to your gatefold sleeves and jackets, folks, you'll be needing those for your new discs.
We offer our sincerest apologies for this unfortunate circumstance, and we thank all of our partners in manufacturing and distribution for working hard to help us correct the situation. They all remain committed to delivering top-notch goods and we're glad for that.
We thank you for your patience and for giving us a chance to make things right. And enjoy the green LPs, we think they sound fantastic.
Sincerely,
ATO Records
© My Morning Jacket
Quote from: Dillsnufus on Jun 18, 2011, 01:50 PM
Dear Discerning Vinyl Consumer,
As you are no doubt already aware, the manufacture and distribution of high-quality phonograph records is a highly-nuanced and sometimes tricky business that is subject to any number of vicissitudes as the finely grooved discs travel along the path from their origin to you, the listener.
It has come to our attention that an unfortunately high percentage of folks who purchased the "Deluxe Box" edition of My Morning Jacket's Circuital discovered a most unfortunate condition of warpage on one or both of their green 12" LPs. That is why, in order to guarantee maximum value and listening pleasure, new pairs of brand-new, warp-free green LPs are being mailed out to all purchasers of the "Deluxe Box" free of charge. So watch your mailbox. And hold on to your gatefold sleeves and jackets, folks, you'll be needing those for your new discs.
We offer our sincerest apologies for this unfortunate circumstance, and we thank all of our partners in manufacturing and distribution for working hard to help us correct the situation. They all remain committed to delivering top-notch goods and we're glad for that.
We thank you for your patience and for giving us a chance to make things right. And enjoy the green LPs, we think they sound fantastic.
Sincerely,
ATO Records
© My Morning Jacket
U beat me to it ;)
Good news :thumbsup:
Happy day! And with day-after-epic-Jacket-show goodness, even better.
Great!!! Glad to see the band making this right!!!
Best band on earth.
Classy move. Thanks! :beer:
Quote from: Dillsnufus on Jun 18, 2011, 01:50 PM
Dear Discerning Vinyl Consumer,
As you are no doubt already aware, the manufacture and distribution of high-quality phonograph records is a highly-nuanced and sometimes tricky business that is subject to any number of vicissitudes as the finely grooved discs travel along the path from their origin to you, the listener.
It has come to our attention that an unfortunately high percentage of folks who purchased the "Deluxe Box" edition of My Morning Jacket's Circuital discovered a most unfortunate condition of warpage on one or both of their green 12" LPs. That is why, in order to guarantee maximum value and listening pleasure, new pairs of brand-new, warp-free green LPs are being mailed out to all purchasers of the "Deluxe Box" free of charge. So watch your mailbox. And hold on to your gatefold sleeves and jackets, folks, you'll be needing those for your new discs.
We offer our sincerest apologies for this unfortunate circumstance, and we thank all of our partners in manufacturing and distribution for working hard to help us correct the situation. They all remain committed to delivering top-notch goods and we're glad for that.
We thank you for your patience and for giving us a chance to make things right. And enjoy the green LPs, we think they sound fantastic.
Sincerely,
ATO Records
© My Morning Jacket
That's cool, but mine came 100% fine and not warped. So I guess I'll just have a spare pair, or maybe I'll give them to someone else.
Not too sure you will get a freebie here. They did ask if there was a problem with yours to notify them. ;)
Quote from: searchinbig on Jun 18, 2011, 04:33 PM
Not too sure you will get a freebie here. They did ask if there was a problem with yours to notify them. ;)
Nope...everyone is getting a replacement.
Why does MMJ never cease to amaze me? It's like they can do no wrong.
Quote from: searchinbig on Jun 18, 2011, 04:33 PM
Not too sure you will get a freebie here. They did ask if there was a problem with yours to notify them. ;)
we all get freebies...i was just about to buy a black vinyl so that i could play it all the time instead of my green copies...now i'm just gonna put the ones that i am about to get up and play the old ones...mmj is amazing
Hey...these warpies will become highly collectible some day, i believe. ;D
Yup, now I see where it says that, ALL purchasers..
class act.
Anybody heard about the regular vinyl?
Quote from: Goose24 on Jun 19, 2011, 10:41 PM
Anybody heard about the regular vinyl?
a friend of mine has the regular vinyl and its straight.
I have acope of regular and it's fine. I also have a copy of the deluxe and it's fine
Regular = Not Warped
It is really cool that the band is replacing all of these wrapped copies.
If anybody wants to kick down their warpies/extras, I would be glad to pay shipping and trade you a box of random cool shit!
well if you have neil young massey hall lp then we can talk
i do not, but you can buy it new for $30 with free shipping here
http://www.bestbuy.com/site/Live+at+Massey+Hall+1971+%5BLP%5D+-+VINYL/9155825.p?skuId=9155825&ci_src=14110944&ci_sku=9155825&ref=06&cmp=RMX&loc=01&id=1933519 (http://www.bestbuy.com/site/Live+at+Massey+Hall+1971+%5BLP%5D+-+VINYL/9155825.p?skuId=9155825&ci_src=14110944&ci_sku=9155825&ref=06&cmp=RMX&loc=01&id=1933519)
Quote from: sittingcow on Jun 20, 2011, 05:48 PM
If anybody wants to kick down their warpies/extras, I would be glad to pay shipping and trade you a box of random cool shit!
i could probably do this since my originals aren't warped
Quote from: sittingcow on Jun 20, 2011, 06:25 PM
i do not, but you can buy it new for $30 with free shipping here
http://www.bestbuy.com/site/Live+at+Massey+Hall+1971+%5BLP%5D+-+VINYL/9155825.p?skuId=9155825&ci_src=14110944&ci_sku=9155825&ref=06&cmp=RMX&loc=01&id=1933519 (http://www.bestbuy.com/site/Live+at+Massey+Hall+1971+%5BLP%5D+-+VINYL/9155825.p?skuId=9155825&ci_src=14110944&ci_sku=9155825&ref=06&cmp=RMX&loc=01&id=1933519)
hmmm.... maybe . the backorder situation with bestbuy i'm not sure about.
Quote from: e_wind on Jun 20, 2011, 06:30 PM
Quote from: sittingcow on Jun 20, 2011, 05:48 PM
If anybody wants to kick down their warpies/extras, I would be glad to pay shipping and trade you a box of random cool shit!
i could probably do this since my originals aren't warped
worrrd, if you do: PM me with your paypal / address, how much money you want, and a description of your interests so I can make your gift box fun!
edit: oh wait, you're going to Tuscaloosa, so we could just skip the whole shipping part
yeah, always nice to meet people at shows anyway. also, who knows when i'll get it in the mail, might be just about time for the show anyways
Quote from: Tieoptional on Jun 20, 2011, 11:28 AM
Regular = Not Warped
No I have the regular, and it is severely warped. I notified the company and received that first email saying they were gonna fix the problem and that I'd be notified when they'd be sending them out. Now the deluxe people have received a followup I'm wondering if anyone that had a warped regular copy has received such an email.
I've been jamming the shit out of my green vinyl, and they are sending me some new ones?! I could only imagine this from the greatest band ever. I've never sold anything this band has produced and this will be no diffrent, I'll run my current two green vinyls into the ground and then be thrilled that I have two more to take their place. Although I have to admit I bought my Boston Pops tickets with the promise to my wife that if we couldn't go we could sell them for twice the value on e-bay. We couldn't go......and we ate the ticket price on two tickets. She doesn't belive ANYTHING I say now. :-\
I tried to tell her I was ahead of my time.....but she just thinks I'm dumb.
Quote from: Goose24 on Jun 20, 2011, 11:56 PM
Quote from: Tieoptional on Jun 20, 2011, 11:28 AM
Regular = Not Warped
No I have the regular, and it is severely warped. I notified the company and received that first email saying they were gonna fix the problem and that I'd be notified when they'd be sending them out. Now the deluxe people have received a followup I'm wondering if anyone that had a warped regular copy has received such an email.
we didnt really receive personalized follow ups. i never emailed them in the first place, and got an email saying i would get new shit
Quote from: Goose24 on Jun 20, 2011, 11:56 PM
Quote from: Tieoptional on Jun 20, 2011, 11:28 AM
Regular = Not Warped
No I have the regular, and it is severely warped. I notified the company and received that first email saying they were gonna fix the problem and that I'd be notified when they'd be sending them out. Now the deluxe people have received a followup I'm wondering if anyone that had a warped regular copy has received such an email.
Sorry. I just meant that my regulars were not warped.
I got my replacement today.
my fresh vinyl was sitting on the porch waiting for me to get home from work. listening now, sounds great, warp-free.
yet another reason this is the best rock 'n roll band on the planet. thanks to everyone who cared enough to make this happen.
and i now have 2 slightly warped green discs that i no longer need. anybody who wants them can come get them. i'm in PRP (if you don't know what PRP is, you live too far away). pm me if interested.
Mine arrived today too. I did not need them or ask for them, but it's nice all the same. I'm going to take my originals and make bowls out of them. Pretty green bowls.
http://www.wikihow.com/Make-Bowls-out-of-Vinyl-Records (http://www.wikihow.com/Make-Bowls-out-of-Vinyl-Records)
Anybody wanna start a Circuital Arts and Crafts Association with me?
and i now have 2 slightly warped green discs that i no longer need. anybody who wants them can come get them. i'm in PRP (if you don't know what PRP is, you live too far away). pm me if interested.
just found out my nephew has a functioning turntable. my extras are going to him.
got mine today...the new records went into the sleeves of my box and since my old records were not warped i'm gonna let those be what i listen to from now on...never gonna play the records i got today
got mine today too... my other ones weren't warped, so I'll trade em to anyone for any cool music memorabilia. I know you want em, sittingcow, i'm looking at you
let's see... i have extra wakarusa and hangout posters!
i got mine. :D they sound great. (avoiding the circuital puns :thumbsup:) I'm glad i got it outta my system......damnit!!!
i guess i never looked at my old ones, disc 2 of both of my boxes have hella warps, looks like a 3 degree bed across 1/3 of the record
Quote from: sittingcow on Jun 22, 2011, 02:03 AM
let's see... i have extra wakarusa and hangout posters!
Hmmm. So has everyone received their new green records already? I haven't gotten mine yet.
I'm right with ya man. Still haven't received any replacement records -- or my roll call welcome letter for that matter! Starting to get a little impatient...
Am I still the only one who hasn't received the replacement vinyl? Might be time for an e-mail...
Quote from: oistheone on Jul 18, 2011, 09:57 PM
Am I still the only one who hasn't received the replacement vinyl? Might be time for an e-mail...
I haven't either man. I emailed them about three weeks ago and just got a response saying that they are having problems and to be patient. I guess they figured they'd just resend them to everyone in the order they purchased (order #)?
So that's that I guess.
Quote from: Ruckus on Jul 18, 2011, 10:11 PM
Quote from: oistheone on Jul 18, 2011, 09:57 PM
Am I still the only one who hasn't received the replacement vinyl? Might be time for an e-mail...
I haven't either man. I emailed them about three weeks ago and just got a response saying that they are having problems and to be patient. I guess they figured they'd just resend them to everyone in the order they purchased (order #)?
So that's that I guess.
i received my replacement vinyls the morning after i read online that they were mailing them out..
still have yet to receive the welcome to roll call letter.. maybe it means i got the willy wonka golden ticket or maybe their merch mailman is using a magic 8-ball to decide who to send out stuff to next...
Well, I sent an e-mail last week, no response. This blows man! I ordered and paid for this set the day it was possible (over three months ago) and still don't have any damn functional records to show for it! Does anyone have any other contact e-mails that might help me out? Thanks very kindly in advance.
Quote from: oistheone on Jul 25, 2011, 01:52 PM
Well, I sent an e-mail last week, no response. This blows man! I ordered and paid for this set the day it was possible (over three months ago) and still don't have any damn functional records to show for it! Does anyone have any other contact e-mails that might help me out? Thanks very kindly in advance.
Yeah, it is unfortunate that they have failed on multiple levels while sorting this fiasco out. I understand why they sent out new ones to everyone but it's a shame that many who had perfectly fine originals now have already received their 2nd ones while we with severely warped 1st ones have yet to receive new ones. I just wish the communication was better.
Wow, this is surprising, not just the failure to replace every copy that went out, but the complete lack of communication, which dismayed me from the beginning. I'm lucky enough to have gotten my replacements, but I was surprised with the lack, or inconsistency of messages indicating that the problem was known and would be resolved. I can understand the need to handle it not on an individual basis, but seems to me that would make it possible to keep everyone well-informed.
Hope you guys get some satisfaction soon.
I'm still waiting :(
Anyone from Europe or the UK got their replacement green vinyl yet?
Who should I contact about this now?
Hehehehhe now that I finally have a turntable down here, I now know that both my original green vinyls are warped....... as are my replacements!! (They sent me replacements because they'd gotten so much feedback about warped ones.....) Hahahahahh for the longest time I was secretly like "yeahhhh I've got four albums now, woo!! But now I see how it is...... :P Guess I otter contact the company.......
Still waiting here in Australia...
We ordered 3 amongst friends to save on shipping, so it's disappointing to not even get a response to an email sent weeks ago.
Just keep hasslin' them. It worked for me. I hadn't received my replacement records as of two weeks ago, so I just kept e-mailing every address I could find for BandMerch customer service. Eventually someone got back to me and within 48 hours I was kickin' back and having a wonderfully warp-free Circuital listening experience.
Whaddya know? August 23rd and I just received flat, green vinyl on my doorstep
Quote from: Ruckus on Aug 23, 2011, 04:52 PM
Whaddya know? August 23rd and I just received flat, green vinyl on my doorstep
Man, I can't believe that took so long!
I just ordered a black copy because I'm still not happy with the green vinyl. It's not warped, just sounds like it's been played 500 times on a shitty stylus. I brought that up in other threads looking for some input but no reply! Have heard three copies now.
Let me know how that sounds will you? Thanks.
Quote from: searchinbig on Aug 23, 2011, 06:16 PM
Quote from: Ruckus on Aug 23, 2011, 04:52 PM
Whaddya know? August 23rd and I just received flat, green vinyl on my doorstep
Man, I can't believe that took so long!
I just ordered a black copy because I'm still not happy with the green vinyl. It's not warped, just sounds like it's been played 500 times on a shitty stylus. I brought that up in other threads looking for some input but no reply! Have heard three copies now.
Let me know how that sounds will you? Thanks.
Hey Search! How are ya? I'm probably the wrong person to ask because I have a very pedestrian vinyl setup but I do agree with you on the sound of the green vinyl relative to what I'm used to new on that system. I was able to listen to the original but I quit because it looked like it was putting so much strain on my stylus.
I actually have the black vinyl sealed as well and am trying to avoid opening it but I just may. I'll go ahead and spin this new green and see how I feel. Might want to ask some fellow audiophiles here that may be able to give you a better answer.
I'm talking to you HEADHUNTER!
Quote from: Ruckus on Aug 23, 2011, 06:22 PM
Quote from: searchinbig on Aug 23, 2011, 06:16 PM
Quote from: Ruckus on Aug 23, 2011, 04:52 PM
Whaddya know? August 23rd and I just received flat, green vinyl on my doorstep
Man, I can't believe that took so long!
I just ordered a black copy because I'm still not happy with the green vinyl. It's not warped, just sounds like it's been played 500 times on a shitty stylus. I brought that up in other threads looking for some input but no reply! Have heard three copies now.
Let me know how that sounds will you? Thanks.
Hey Search! How are ya? I'm probably the wrong person to ask because I have a very pedestrian vinyl setup but I do agree with you on the sound of the green vinyl relative to what I'm used to new on that system. I was able to listen to the original but I quit because it looked like it was putting so much strain on my stylus.
I actually have the black vinyl sealed as well and am trying to avoid opening it but I just may. I'll go ahead and spin this new green and see how I feel. Might want to ask some fellow audiophiles here that may be able to give you a better answer.
I'm talking to you HEADHUNTER!
Well finally listened to the black vinyl. Absolutely no comparison to the green. Just my own opinion here folks.
The black vinyl sounds much better, like a new record should. I can finally listen to Wonderful, Slow and Movin' without tons of noise!
so am I the only one who didnt get a replacement copy? Interested to know if anyone outside the US did actually receive anything?
Quote from: ralph on Dec 28, 2011, 06:14 PM
so am I the only one who didnt get a replacement copy? Interested to know if anyone outside the US did actually receive anything?
I got mine only two weeks ago...
I gave my warped ones away when I got my replacements a while ago, and just pulled out my new ones last week to play. They sent me 2 disc ones...
I received my replacements this week. Look great!
My situation has been taken care of. :)
Mine hasn't. Still haven't received replacements....
Anyone have an extra warped set of green vinyl they can spare.
I have the black set, but looking for the green set for my collection.
Will pay!
Thanks!
Quote from: MrB on May 23, 2013, 04:25 PM
Anyone have an extra warped set of green vinyl they can spare.
I have the black set, but looking for the green set for my collection.
Will pay!
Thanks!
I got a replacement set of green vinyl and my originals were fine. Thing is, its just the vinyl in plastic sleeves. They didn't send another gatefold outer sleeve thing. If you're still interested, PM or email me.